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VFM and the lead-up to CAA

VFM and the lead-up to CAA. David Quinney Performance Specialist. Outline. What do we mean by VfM? How should we measure it? How do you measure it? What’s VfM got to do with CAA?. What do we mean by Value for Money?. best price (cost) for goods or services best process of production

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VFM and the lead-up to CAA

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  1. VFM and the lead-up to CAA David Quinney Performance Specialist

  2. Outline • What do we mean by VfM? • How should we measure it? • How do you measure it? • What’s VfM got to do with CAA?

  3. What do we mean by Value for Money? • best price (cost) for goods or services • best process of production • highest quality of the service or outcome • having regard to the needs of all users • Economy • Efficiency • Effectiveness • Equity

  4. Value for Money……….. Measurement OR Judgement?

  5. How should we measure VfM? • Money is easy – or is it? BUT • Whose value(s)? £££

  6. Measuring VfM • Cost and performance of services • Tested against internal and external benchmarks £££ or

  7. Measuring VfM • More efficient workflow processes • lean thinking techniques • standardised processes • Pooled resources £££ or

  8. Measuring VfM Tested against alternative delivery methods • outsourcing • shared services £££ or

  9. Measuring VfM – conclusions? • Judgement as well as measurement • More comparative than absolute • As subjective as it is objective £££ or

  10. FMGC Benchmarks – measuring VfM? • Total cost per NIA • Total cost per FTE • Energy costs per NIA • Energy costs per FTE • Management costs per NIA • Rent as % of total cost

  11. User satisfaction - measuring VfM? • Personal space • Meeting rooms • Quiet spaces – available; accessible • Control over heating, lighting, ventilation • Cleanliness, rubbish disposal • General appearance • Speed of repairs • Security, fire safety • Customer reception

  12. £££ or

  13. What is CAA? • CAA is about places and people. • CAA will give people a snapshot of life in their local area each year. • CAA will help local services improve quality of life in their area. • CAA will be a mechanism for coordinating, rationalising and targeting inspection, improvement support and intervention • CAA will provide an independent view of whether people are getting value for money from their local services

  14. What is CAA? – key components • For areas: annual area risk assessment (“prospects for the area and the quality of life for local people”) by inspectorates jointly; and performance against the new national indicator set • For councils: annual use of resources judgement (by appointed auditor with input from other inspectorates) and annual direction of travel assessment (by inspectorates jointly) • For FRAs: annual use of resources and direction of travel assessment • For NHS bodies (not Foundation Trusts), and police authorities: Use of resources judgements

  15. Focus on outcomes that are the responsibility of the council, either alone or working in partnership with other public, voluntary or private bodies Includes: health and well-being, community safety, sustainable communities, economic development, housing strategy, children’s services, etc. Other service-specific performance frameworks will continue, but will avoid unnecessary duplication with CAA (health and social care, police & community safety etc). Scope of CAA

  16. Local Area Agreement targets (examples) • Facilitate the delivery of major developments in the city centre to enhance the economy and support local employment • Reduce emissions from public sector buildings, operations and service delivery, and encourage others to do so • Improve the assessment and care management of children, families and vulnerable adults (joint premises) • Develop extended services, using schools across the city, to improve support to children, families and communities.

  17. National Indicator Set • NI 185 - CO2 reductions from L A operations • NI 157 - processing of planning applications as measured against targets for ‘major’, ‘minor’ and ‘other’ application types • NI 132 Timeliness of social care assessment • NI 88 Number of Extended Schools

  18. The primary dilemma Better services come from high quality spaces High quality space costs more to provide and manage We want assets that enable delivery of ‘best-value’ services Less space & Different measures Value for money means spending less The property professions strive to reduce cost per square metre Price 2007

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