Managing people in a changing world Improving productivity and managing culture - PACE at work -

1. Managing people in a changing worldImproving productivity and managing culture- PACE at work - Steve Whiddett, working with the LGA steve@whe-uk.com 07552 124244

2. Four challenges in a Managing people changing world Improving productivity managing culture and

3. Communication Goals Vision Relationships in a Managing people changing world Economy Individuals Teams Users Political agenda Environment Local agenda Knowledge Skills Resources Values People Improving productivity managing culture and Facilities Procedures Politics Attitudes Behaviour Outcomes

4. and a lot more So, we need to consider: Communication Relationships Attitudes Systems Culture Resources People Facilities Procedures Values Politics Strategic goals

5. and a lot more actually: Communication Relationships Attitudes Systems Culture Resources People Facilities but mostly People Procedures Values Politics Strategic goals

6. PACE e.g. mission, vision, goals and values EXPECTATIONS Boundary of any situation PEOPLE CONDITIONS This is where productive performance happens O O Positive outcomes and behaviours e.g. finances, processes, facilities, other people e.g. attitudes, skills, knowledge

7. PACE Unachievable expectations When talents don’t reach this far When expectations and people match but aren’t supported by conditions Some expectations not met & resources wasted Negative outcomes & behaviours PRODUCTIVE PERFORMANCE Facilities & resources that aren’t needed Talent that isn’t used Wasteful outcomes & behaviours When conditions and talents meet but don’t support expectations

8. Mostly people? More negative outcomes & behaviours MORE PRODUCTIVITY PRODUCTIVE PERFORMANCE More wasteful outcomes & behaviours

9. PACE at work: creating new situations Develop Capacity 1 State Expectations and why they are needed Judge if Expectationswill be supported by Conditions Amend Conditions and/or Expectations if necessary Identify OUTCOMES and BEHAVIOURS that will indicate Expectations are being met Ensurenecessary Talents are available 3 4 2 5

10. PACE at work: managing productivity EXPECTATIONS PEOPLE CONDITIONS Manage this relationship Manage this relationship Use positive outcomes and behaviours to manage performance Manage this relationship

11. PACE at work: dealing with poor productivity 1 2nd Are people matched to Capacity? 1st Is Capacity realistic? 3 Which Expectations are not being fulfilled? Do current Conditions support those Expectations? Do Conditions and/or Expectations need amending? Are expected OUTCOMES and BEHAVIOURS realistic? Do we have enough of the Talents needed to produce necessary OUTCOMES and BEHAVIOURS in this situation? 4 2 5

12. PACE at work: dealing with problems 1 Some Expectations not being delivered and some Resources not being used Problems are usually seen in productivity 3 Ensure Expectations andConditions support each other Amend Expectations and/or Conditions if necessary 4 If the problem persists Identify missing Outputs and Behaviours and acquire/develop Talents to match needs ofCapacity 2 5

13. PACE at work: dealing with problems Wasteful OUTCOMES and BEHAVIOURS RemoveConditionsthat do not supportExpectations and enhance match between Peopleand Expectations

14. PACE at work: dealing with problems Negative OUTCOMES and BEHAVIOURS EnsureConditionssupportPeople andExpectations

15. Contents: • Graphic • Summary • Expectations & Conditions • Performance Criteria • Conditions & Talents • Expectations & Talents The PACE diagnostic

16. so: four challenges and a way forward - PACE at work - in a Managing people changing world Improving productivity managing culture and

17. Managing people in a changing worldImproving productivity and managing culture- PACE at work - Steve Whiddett, working with the LGA steve@whe-uk.com 07552 124244

18. Organisations on-line with PACE • Harringay • Havant • Hull • Leicestershire CC • Lincoln City • Lincolnshire • Luton • Mole Valley • Rochdale • Salford • Sheffield • Torbay • Tyne & Wear FRS • York • Waltham Forest • West Yorkshire FRS • Halton • Warrington • Wiltshire • Wrexham • Barnsley • Bradford • Brighton & Hove • Buckinghamshire • Bury • Caernarfon • Carmarthenshire • Calderdale • Dudley • East Hants

19. PACE at work: Behaviours MANAGING EXPECTATIONS MANAGING CONDITIONS MANAGING PEOPLE Managing own work Developing own capability Presenting self Collaborating Influencing outcomes Meeting user needs Setting direction Enabling people Solving problems Developing services & processes Developing others Achieving change