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CROWNWeb – Training

CROWNWeb – Training. Matt McDonough Communications Coordinator NW7 Christian Campbell Study Director NW7. Our Agenda Today. Curriculum User Feedback and Logistic Challenges Training Approach Physical Training Quick Start Guides/Cards LMS Web-Based Training. Alpha 3 Curriculum.

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CROWNWeb – Training

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  1. CROWNWeb – Training • Matt McDonoughCommunications CoordinatorNW7 • Christian CampbellStudy DirectorNW7

  2. Our Agenda Today • Curriculum • User Feedback and Logistic Challenges • Training Approach • Physical Training • Quick Start Guides/Cards • LMS Web-Based Training

  3. Alpha 3 Curriculum Based on content available in Alpha 3, the training curriculum* will include: PREREQUISITES Basic Computing 101 Data Security Overview Using the CROWNWeb LMS Common CROWNWeb Functionality FACILITIESAdding/Editing/Deleting Facilities Adding/Editing/Deleting Personnel Searching for and Viewing Personnel Adding/Removing Positions Managing User Role/Scope in CROWNWeb PATIENTSViewing/Editing/Deleting Patient Attributes Viewing/Editing/Deleting Admit Discharge Info Adding/Viewing/Editing/Deleting Treatment Info 2728/2746 Completing a 2728 FormViewing/Printing/Deleting 2728 Forms Completing a 2746 FormViewing/Printing/Deleting 2746 Forms EDI REPORTS GAP PATIENTS PART *subject to change and/or rearranging

  4. What Users Have Told Us • Multi-cultural audience • Facility personnel rotation • Limited Network funding • Mixed experience and knowledge of technology • Preconceived opinions of technology • Limited availability for attending training

  5. Logistical Challenges • Training required for national audience • 50 States • 4 Surrounding Territories • Communication of Training to 5000+ providers(15,000+ personnel) • Communication of Training to 17 networks (approximately 80 personnel) • Communication of Training to LDO community • Communication of Training to CMS personnel • Limited window of opportunity • Conditions for Coverage (4/2008) • Release 1 (2/2009)

  6. Role-Based Training Specialized training based on system roles: • Providers • LDOs • Networks • CMS Includes all applicable functionality for the User’s role.

  7. Training Approaches • Channels of training offered to Networks and Facilities: • Physical (In-Person) Training • Quick Start Guides/Cards • Learning Management System (LMS)- based Web Training

  8. Physical Training Sessions delivered across the country over a 3-month span: • Collaborative LDO training • Network “Train the Trainer” Training • Facility Training

  9. Physical Training Details • Content • All courses listed in curriculum (plus A4 content) • Hands-on opportunities for attendees • Opportunities to ask questions and get answers • Classes and Locations • Up to169 individual classes • 46 locations nationwide (including HI and PR) • Locations chosen based on population and facility density • Cost • No cost to attend – Attendees must cover own travel and lodging

  10. Quick Start Guides/Cards • Written instruction • Subset of User Guide • Information is “chunked”: • Modular design • Adult Learning • Cards ideal for locating info fast • Task-based for on-the-fly use.

  11. Quick Start Card - Example CROWNWebUser Role Procedure Title ProcedureSteps

  12. LMS Training Features • What is an LMS? • Usage • LMS tracks usage – How often was the course taken and who took it? • Performance • LMS Tracks how well students perform on each course • 508 Compliance • LMS delivers training in both a Flash-based interactive manner and a text-reader friendly manner to ensure Section 508 compliance.

  13. Image of Flash Training

  14. Next Call… What to discuss? • Single User Interface • System Infrastructure • Security • Other Items of Interest?

  15. Thanks! • Matt McDonoughmmcdonough@nw7.esrd.net • Christian Campbellccampbell@nw7.esrd.net

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