1 / 44

e-Business Project Resources

e-Business Project Resources. Heads up !. New Topic. “I thought I had to make all this stuff up myself!”. Software packages Service alternatives Standards initiatives Publications. Topic Objectives. Build awareness of available e-Business resources Understand selection criteria for:

katherinewilliams
Download Presentation

e-Business Project Resources

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. e-Business Project Resources Heads up ! New Topic “I thought I had to make all this stuff up myself!” • Software packages • Service alternatives • Standards initiatives • Publications

  2. TopicObjectives • Build awareness of available e-Business resources • Understand selection criteria for: • application software • outsourced services Web is full of useful help

  3. Old vs. New Economywith contributions from David Barry Characteristics Old New Currency Money High tech stocks Stock exchange NYSE NASDAQ Key activity Make products Buy/sell stocks Owner All of us Bill Gates Communication Telephone Voice mail Product liability Ridiculous None Distribution channel Bricks & mortar Fedex Strategy Make money Spend money Meeting communication Talk Palm Pilot

  4. Procurement Marketplaces Content Management Marketing Supply Management Content Distribution Commerce Customer Support Portal Security EAI e-Business Major Applications Software Packages Enhanced from: Business Week E.BIZ 11 December 2000 page EB 32+

  5. Build built exactly to your specifications more technically demanding longer time to completion costs more Buy accept requirements & designs developed by others benefit from mistakes and investments of others shorter time to completion costs less Buildvs. Buy Buy where possible

  6. Price/Performance cost per user acquisition maintenance implementation Functionality ease-of-use user data management personalization workflow intelligent defaulting multi-currency multi-lingual localization Performance end-user experience batch robustness Technology fit to architecture XML support failover capability Office/tool integration Management/Operation ease of operation problem diagnosis support operational monitoring environment performance e-Business Packages Common Selection Criteria - 1

  7. Security/Privacy userid/password SSL certificates Scalability data volume number of concurrent users mirror sites caching servers load balancing Vendor business plan viability track record commitment Integration back/front office legacy applications multi-platform EDI/XML portal software ERP/EAI adapters Implementation legacy data integration data conversion effort/complexity expertise required/available disruption e-Business Packages Common Selection Criteria - 2

  8. Procurement • Description: • enables automated purchasing • Leading supplier - Ariba • www.ariba.com • Key competitors: • Oracle • SAP • Commerce One • upstarts

  9. Front-End Functionality collaboration catalog management product visualization preferred supplier demand aggregation product search RFQ/RFP management shipping/routing order authorization Back-End Functionality track buyer/seller activity transaction fee accounting receipt/invoice matching accounting integration tax calculations ProcurementSoftware Selection Criteria Software Vendors Reference Section 01

  10. Marketplaces • Description: • creates online exchanges to link buyers and sellers • Leading supplier - Commerce One • www.commerceone.com • Key competitors: • Ariba • FreeMarkets

  11. Buyer Functionality catalog/content procurement receiving/payment back-office integration reporting Supplier Functionality content aggregation workflow fulfillment collaborative marketing product content Back-End Functionality pricing/discount management transaction routing administration customer service message management & transformation consolidated invoicing market analysis tools electronic bill presentment & payment (EBPP) MarketplacesSoftware Selection Criteria Software Vendors Reference Section 02

  12. Content Management • Description: • manages thousands of pages on web sites • Leading supplier - Vignette • www.vignette.com • Leading supplier - Interwoven • www.interwoven.com • Key competitors: • IntraNet Solutions • Plumtree

  13. Functionality compound documents version control templates/style sheets collaboration/workflow index/search language translation digital rights management Data types static/dynamic text static/dynamic graphics audio video Distribution e-mail notification listserver Document types HTML/XML PDF, word processor e-book Role support content creator editor administrator Implementation document conversion Content ManagementSoftware Selection Criteria Software Vendors Reference Section 03

  14. Marketing • Description: • tracks customer buying patterns • predicts what and when they’ll buy • Leading supplier - E.piphany • www.epiphany.com • Key competitors: • Siebel Systems • SAP • Art Technology Group

  15. Front-End Functionality content management account management sales/cross-selling time management customer interaction customer service field force automation telemarketing lead management partner relationship management Back-End Functionality order processing reporting/ad hoc query performance analysis work planning Technology telephony integration ERP integration MarketingSoftware Selection Criteria Software Vendors Reference Section 04

  16. Supply Management • Description: • connects a company’s Web operations with its suppliers • Leading supplier - i2 • www.i2.com • Emerging competitors: • Oracle • SAP • Leading Enterprise Application Integration competitors: • webMethods • Vitria

  17. Front-End Functionality design optimization catalog management demand forecasting supplier collaboration bid management receiving storage management quotation management contract analysis spend history manufacturing support Back-End Functionality receipt/invoice matching inventory costing supplier performance measurement accounting integration Supply ManagementSoftware Selection Criteria Software Vendors Reference Section 05

  18. Content Distribution • Description: • accelerates content availability to end-users • Leading supplier - Akamai • www.akamai.com • Leading supplier - Inktomi • www.inktomi.com • Expected competitors: • Oracle • Cisco

  19. Front-End Functionality streaming media mirror site Data types static/dynamic text static/dynamic graphics audio video Back-End Functionality proactive monitoring troubleshooting reduce bandwidth consumption Content DistributionSoftware Selection Criteria Software Vendors Reference Section 06

  20. Commerce • Description: • builds/maintains product catalogues • creates orders/returns • collects payments • tracks deliveries • Leading supplier - BEA Systems • www.beasys.com • Key competitors: • BroadVision • IBM • Art Technology Group

  21. Front-End Functionality catalog shopping cart content management personalization chat room product evaluation Management/Operation web server application server operational monitoring environment performance failure recovery Back-End Functionality fulfillment/settlement payment authorization analysis/BI Development capability productivity stability Standards support XML messaging Commerce SoftwareSoftware Selection Criteria Software Vendors Reference Section 07

  22. Customer Supportor Relationship Management • Description: • automates online customer service • Leading supplier - Kana Communications • www.kana.com • Leading supplier - Ask Jeeves • www.askjeeves.com • Key competitor - Siebel Systems

  23. Front-End Functionality customer profile personalization self-serve chat room instant messaging e-mail with attachments interactive audio interactive video Back-End Functionality CSR monitoring chat room monitoring workload balancing workflow campaign management Reporting/Analysis interaction transaction campaign Customer SupportSoftware Selection Criteria Software Vendors Reference Section 08

  24. Portal • Description: • manage end-user access to a business's applications and resources • Leading supplier - Epicentric • www.epicentric.com • Leading supplier - Plumtree Software • www.plumtree.com • Key competitors: • Hummingbird - Enterprise Information Portal • Microsoft - SharePoint Portal Server • Oracle - Portal

  25. Enable Delivery of: enterprise content applications web services Front-End Functionality index/search structured & unstructured data collaboration personalization integrate third-party content access external applications wireless access Operational Functionality security content management centralized management delegate portal administration Development Support templates share and reuse components version control testing features PortalSoftware Selection Criteria Software Vendors Reference Section 09

  26. Security • Description: • Firewall - validates legitimate packet traffic • Intrusion Detection - recognizes hacker attacks • Virtual Private Networking - establishes private networks • Encryption - encrypts/decrypts packets • Anti-virus - intercepts incoming viruses • Leading supplier - Symantec • www.symantec.com • Key competitors: • RSA Security • Trend Micro

  27. Functionality encryption algorithm online/batch Performance encrypt/decrypt scan Vendor software deficiency correction Operations administration effort Scalability transaction volume number of concurrent users Implementation end-user impact SecuritySoftware Selection Criteria Software Vendors Reference Section 10

  28. Enterprise Application Integration Software • Description: • manage the flow of messages among applications • Leading supplier - Tibco Software • www.tibco.com • Leading supplier - Web Methods • www.webmethods.com • Key competitors: • IBM - WebSphere MQ • Mercator - E-Business Broker suite • Microsoft - BizTalk Server

  29. Data Extraction flat file input multiple DBMS input XML fast load facilities knowledge of ERP internals select changes only Job Control event-based scheduling calendar-based scheduling parameter input parallel execution logging/notification Transformation & Load visual or meta data mapping transformation rules complex & outer joins complex calculations staging vs. direct validation/cleansing exception handling call external routine array loading Performance capacity robustness speed EAISoftware Selection Criteria Software Vendors Reference Section 11

  30. Software Packagevs. Custom Development 100% Software Package 80% Software Package support for Selection Criteria 50% Custom Development Case 1 Case 2

  31. Nike - i2Case Study • Form into groups • Read the InternetWeek article • March 1, 2001 • List major issues/difficulties: • tactical • strategic • Brainstorm solutions to: • strengthen e-commerce software package implementation projects • What would you recommend as a project manager?

  32. Strategy business experience methods expertise Planning project experience techniques expertise Development capability tools expertise infrastructure Cost/Risk cost plus vs. fixed price scope control Vendor business plan viability track record commitment Support/Maintenance capability Development Vendor/PartnerSelection Criteria Insource vs. Outsource ?

  33. Hosting & operations availability/redundancy capacity server/application security support/help desk backup/disaster recovery Telecommunications availability/redundancy capacity burstable firewall/intrusion detection Client support software update management help desk Vendor business plan viability track record/commitment application experience Facility physical security redundant/backup power System software maintenance & support capability expertise Cost/Risk cost plus vs. fixed price scope of services Hosting Vendor/PartnerSelection Criteria See Reference Section 19

  34. Facing Factsis never easy

  35. e-Business Standards Initiatives “What a great Elbonian idea!” • HTML - HyperText Markup Language • syntax defined by World Wide Web Consortium • set of tags defined by World Wide Web Consortium • XML - eXtensible Markup Language • syntax defined by World Wide Web Consortium • set of tags defined by system designer • Web services

  36. e-Business Standards Initiatives Profusion of Standards Reference Section 20 • BizTalk • CBL • cXML • ebXML • OBI • Rosettanet • UDDI Emerging business protocols

  37. Web ServicesDescription Reference Section 21 • Web services are a way to publish and share not only data, but also applications, across the Internet • Using Web services tools, developers can publish an application as a stand-alone service, or they can plug one application into another and use the first as a component of the second, regardless of operating system or programming language. • The key here is how easily this integration can be accomplished and how seamless the interoperability

  38. e-Business Affects Terminology I’m working on a similar idea for Project Management, but it’s not done yet.

  39. e-Business Publications Reference Sections 22 - 24 • Senior management • IT professional • IT research organizations • Government Print and web

  40. TopicSummary • Software packages • Service alternatives • Standards initiatives • Publications Time for Discussion

  41. Using the Webfor Business Success I’m creating an e-Business Project advice web site. DOGBERT.COM had a successful IPO today, MANAGE FASTER, YOU LAZY DOG! Netting billions for Dogbert.

  42. Operations Architecturefor Web Hosting Outsourced Web Hosting Your Application Servers Internet Outsourced Content Sources Outsourced Fulfillment Credit Card Authentication Microsoft Internet Data Center Reference Architecture Preview http://www.microsoft.com/technet/treeview/ default.asp?url=/technet/itsolutions/net/dataref.asp

  43. EDI vs.XML Aspects EDI XML Flexibility Low High Maturity High Low Setup costs Significant Lower Telecommunications Network Private; Higher cost Shared public; Lower cost Operating costs High Low Security High Variable Bandwidth Low High

  44. EDI to XMLTransaction Comparison Transaction Type Transaction Date Business Associate Code Product Code Product Quantity Unit Price EDI 703 2000/04/23 6690422 203156 12 344.75 <?xml version="1.0" encoding="ISO-8859-1"?> <Transaction_Set_Header> <stuff> </Transaction_Set_Header> <Transaction_set> <Transaction_Type>703</Transaction_Type> <Transaction_Date>2000/04/23</Transaction_Date> <Business_Associate_Code>6690422</Business_Associate_Code> <Product_Code>203156</Product_Code> <Product_Quantity>12</Product_Quantity> <Unit_Price_Value>344.75</Unit_Price_Value> </Transaction_set> XML

More Related