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DGI Quality Project status..

DGI Quality Project status. Our Challenges. Quality reform in the Danish public sector to ensure a higher level of quality in the public sector (Danish Confederation of Trade Unions, DA, Government) The results are published in June 2007

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DGI Quality Project status..

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  1. DGI Quality Project status..

  2. Our Challenges.. • Quality reform in the Danish public sector to ensure a higher level of quality in the public sector (Danish Confederation of Trade Unions, DA, Government) The results are published in June 2007 • A recently published fitness sector survey (consumer agency) shows lack of quality in a main part of the training centres (competencies, prices, subscription terms etc) • A new independent organisation – Danish Fitness- and health organisation has been established

  3. The purpose of the Quality Project The purpose is to improve the quality level for the benefit of the members, instructors and management. The Quality process must: • lead to continued improvement of performance – staying competitive • Lead to knowledge sharing among the training centres • document Quality assurance • support the preparation of certification

  4. Basis Principles • Certificate – ‘guarantiee for quality assurance’ • Indenpendent assesment • Distinctive features – maintain variety and diversity • Free selection of method – but areas that must be fulfilled • Network based development among the training centres • Inspiration and process management from DGI consultants • Focus on building in quality in the daily process and not ’rely’ on quality control as the goal

  5. Certification in practice • The management must be in charge of the process and the documentation of the quality in the centre • The team of instructors must be involved in the description and the policy and procedures of the training centre • The process must not be experienced as bureaucratic – but as an exiting development project

  6. ….. to the 4 quality areas Members Organisation & operation Equipment & facilities Instructors

  7. Quality Standard 1: Members

  8. Quality Standard 2: Equipment and Facilities

  9. Quality Standard 3: Instructors

  10. Quality Standard 4: Organisation and operation

  11. The Quality Process No later than 6 month after startup the centres must initiate the Quality process. No later than 1 year efter startup the centres must have completed the quality process and certification must have been testet. The process (6-12 months – 14-18 hours of DGI consultancy/assesment): 1. Workshop for management and instructors – start up Duration: 3-4 hours Working phase in the training centre Duration: 2-3 months 2. Workshop – approval and implementation Duration: 3-4 hours Implementering Duration: 2-3 months Certification – DGI Quality mark Reasessment within 2 years – reporting after 1 year (areas of improvements/interest)

  12. It is important that the Quality Process involves management and instructors… Kick off meeting Presentation of the Quality process and the 4 Quality standards (Scope, planning, setting up priorities and areas of improvement Management and instructors The priority phase Areas of improvement and documentation plan The implementation phase Approval, description, time and responsibility Implementation Certification Self test Application/documentation Assesment Quality Mark 

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