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LibQUAL+ at Leeds - one year on

Explore insights from the LibQUAL+ survey conducted at Leeds University Library one year ago, including planning, analysis, and next steps based on 865 respondents' feedback. Gain key learnings and strategic recommendations for enhancing library services.

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LibQUAL+ at Leeds - one year on

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  1. Leeds University Library LibQUAL+ at Leeds - one year on Pippa Jones Head of Customer Services, Leeds University Library January 2007

  2. One year on What have we learned about? • Planning the survey • Monitoring progress • Analysing the results • Reporting • Next steps

  3. When? April 2006 How? Library Survey Group What? 5 local questions? Who? Library staff Disciplines Planning the survey

  4. Disciplines Population and Respondents by customised discipline

  5. Going live • Mail box • Monitoring progress • Comments 865 respondents

  6. Analysing the results • Radar charts • Adequacy gaps • Frequency of library use – bar charts • Demographic data • Comments • Further analysis – 4 faculties

  7. Core questions summary All respondents – 2231 Ugrad – 1462 Postgrad – 504 Academic –183 Staff - 98 Library staff - 84

  8. Core questions - respondent type Undergraduate – 1462 Postgraduate – 504 Academic –183

  9. Most important services Highest mean desire 1. IC1 - Making electronic services available from home or office – all 2. IC2 - Library web site enabling me to find information on my own – 3rd UG, 4th PG and Acad 3. IC8 - Print and/or electronic journal collections I require for my work – 2nd Acad, 3rd PG, 6th UG 4. IC4 -The electronic information sources I need – 2nd PG, 3rd Acad 5. IC5 - Modern equipment that lets me easily access needed information – 4th UG, 6th PG 6. IC6 -Easy to use access tools that allow me to find things on my own – 5th UG, 6th PG, 5th Acad

  10. Reporting • Know your target audience: • Library Strategy Group - Strategic direction of service • Academic staff • - Managing expectations • Students - Operational issues • Library staff • - Opportunity to thank

  11. Benchmarking SCONUL libraries Leeds University Library

  12. What next? • Action plan – in process • 2 year planning cycle • LibQual+ survey every year • Further investigations: • - opening hours • - electronic resources • - library premises plan

  13. Any questions? • Contact : • Pippa Jones, Leeds University Library • p.f.jones@leeds.ac.uk

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