Department Points of Pride Leadership Team Meeting January 31, 2012

1. Department Points of PrideLeadership Team MeetingJanuary 31, 2012

2. Administrative Division • The Dress code of the Division • The ability of the Division to meet deadlines • The ability of Human Resources and the IT Department to complete their daily missions with current employees, understaffed due to illnesses of other staff members • The Division always stays within budget • The infrastructure of the college is the best in the system

3. HPER/Athletic Department • Cultural Diversity • Facilities-accessibility to the community • Ambassador to the community and state • Advertising and marketing we bring to the college • Self Supportive

4. Physical Plant • Condition of campus facilities and grounds • Professional appearance of department personnel • Energy management, Life award twice in the last five years related to energy projects • Horton Hall • High survey scores for customer service from Physical Plant staff

5. Performing Arts • Public Relation ambassadors for NDSCS to 18 different schools as Wildcat Singers and Stage Band touring groups • Provide cultural experience for Liberal Arts and non-Liberal Arts majors • Through our concerts we provide aesthetically pleasing cultural experiences for the campus and community • Provides opportunity for involvement in an established drama program. • Through hosting of music contests and festivals high school students are exposed to NDSCS, directing many auxiliary services.

6. Manufacturing TechnologyWelding • 2 locations for flexibility (Wahpeton-Fargo) • Nationally recognized program with Weld-Ed grant • Faculty/Student involvement with community projects • NDSCS facilities maintenance assistance • Faculty has high level of campus involvement

7. Manufacturing TechnologyPrecision Machining Program • Nationally recognized Haas Technical Center • Only post- secondary program in North Dakota • 100% placement • 25% more “hands on” lab time than our regional/national peers • Affiliation with UND/NDSU/NASA

8. Enrollment Services • Interruptions are our ministry • Student Focus • Flexible • Low default rate • Enrollment Services has a can do attitude

9. Allied Dental Education • NDSCS is the only ND campus to offer dental assisting and dental hygiene. • High pass rate for the Dental Hygiene and Dental Assisting National Board Exams. • Professional and caring faculty with a variety of experiences, smaller faculty/student ratio in all labs. • Each class becomes quite cohesive as they learn many of the procedures by working on each other. • Our graduates are respected in the field by the employers and their peers.

10. Automotive Technology • Student success • Snap-on partnership • Modern equipment • Lab & classroom size • Instructors that are staying current with industry

11. Recreational Engines Technology • Skills USA student success at state and national level. • Positive reputation with industry / employers (We provide well trained students) • Low student to instructor ratio • Ability to provide instruction in all areas of the Powersports Industry. • Outdoor Power Equipment • Snowmobiles • Motorcycles and ATV’s • Outboard and inboard marine • Personal Watercraft • Experienced instructors that are staying current with industry

12. Pharmacy Tech • 100% Passage on National Certification Exam (yearly) • 100% Placement • Adjunct Faculty- we are able to hire experts in different pharmacy practice areas • Examples include Hospital Pharmacist, Drug Store owner, IV tech from Roger Maris Cancer Center, Compounding Tech from specialty pharmacy • Varied Delivery methods including traditional, on-line and hybrid combinations to meet the students needs • Experiential Experience- 8 weeks of training in two different practice setting

13. OTA Program • Program is at capacity enrollment • Increased pass rates on the NBCOT certification exam scores (100% for 2011!) • 10 year accreditation status granted in May 2011 • Unique opportunity for program-community collaboration through our Outreach Therapist position • Only Occupational Therapy Assistant program in ND

14. IT Department • 1. Responsive to customer needs2. Flexible – adaptable team3. Willing to learn new technologies, services4. Embrace change5. Great customer service

15. Health Information • Accessibility • Starting salary for graduates • Certification examination success • State-of-the-art software • Relationship with industry

16. Social and Behavioral Sciences • Quality, student-focused instruction • Retention-oriented student advising • Personal and professional development (faculty) • 100% compliance in use of LMS in all courses • Intentional, course-embedded soft skill development (to increase employer satisfaction) • Campus involvement (committees, Faculty Senate, assessment, etc.) • Cohesive faculty that enjoys their jobs and each other

17. Academic Services Center • Student retention and Success rate • Ongoing curriculum changes to meet students’ needs – based on the assessment results • Services provided to students: extensive college readiness courses, testing, tutoring, accessibility services, adult learners, etc. • Outstanding, supportive, encouraging, talented, student centered faculty and staff • NADE Advanced Certified Program

18. Diesel Technology • Safety Day • Failure Analysis • Auto/Diesel Day • Caterpillar Foundation Grant • AED Accreditation • Memberships (AERA, ADS)

19. John Deere Tech • JD Day • PAS State Teams

20. CAT Dealer Service Program • AED Accreditation

21. PN Program • 1. 96.8 first pass rate for first time pass rate NCLEX-PN for past five years. • 2. 95% placement after graduation or continuing with education. • 3. NLNAC accredited and full approval by North Dakota Board of Nursing. • 4. Employers state NDSCS PN graduates as average or above average compared to other nursing graduates. • 5. Excellent long standing clinical sites.

22. ASN Program • 1.High fidelity simulation opportunities. • 2. #1 ranking in pass rate for NCLEX-RN past two years. • 3. Low student to faculty ratio. • 4. 100% placement or continuing with education. • 5. North Dakota Board of Nursing full approval.

23. Mental Health Care/Social Work Transfer Program • Seamless transfer to 4 year universities • Excellent internship sites offer quality hands-on experience • Small class sizes • Awesome department video showcasing the program • Great team of instructors blending social work and psychology (mental health)

24. Agriculture Department • Animal Science, Crop Production Sales and Technology, Farm Management, Ranch Management and Adult Farm Business Management. • Departmental Points of Pride • Faculty who care and are content experts! • Challenging and engaging curriculum. • All students required to engage in career centered internships. • 100% Student Placement Rate! • Continued educational offerings through Adult Farm Business Management Program.

25. Foundation • Our approach to “Rekindling the Passion” and relationship building. • Professional use of process and metrics in our goal setting. • The Foundation “Brand/Image” and our upgraded marketing approach and materials. • We conduct a large number of events and activities through the year. • Our team approach to getting things done.

26. Auto Body Department • PPG Partners in Education Certified • PPG Automotive Refinish has launched a new program, intended to create a partnership with the top post-secondary technical schools and colleges across North America. The new offering, PPG Partners in Education Program, is a collaborative initiative between PPG and the leading technical schools to develop skilled entry-level technicians for employment in the collision repair and refinishing industry. NDSCS Auto body Program was one of the first colleges in the nation to be certified.

27. Auto Body Department (Cont.) • 2. NATEF Certified (National Automotive Technicians Education Foundation) To help vocational educators recruit, mentor, and train tomorrow's technicians, the National Automotive Technician's Education Foundation (NATEF) offers accreditation for technician training programs. The purpose of the accreditation process for automotive technician training program is to improve the quality of training offered at secondary and post-secondary, public and proprietary schools.

28. Auto Body Department (Cont.) • 3. Green Technology • The Auto Body Repair and Refinishing Department has taken a proactive stand in protecting the environment by going "green" with its paint finishing system. The program uses a low volatile organic compounds (VOC) PPG Industries waterborne basecoat versus a conventional solvent-based system. When compared to a conventional solvent borne basecoat, PPG Envirobase® High Performance can reduce basecoat sourced VOC emissions by up to 80 percent.

29. Auto Body Department (Cont.) • 4. Hands-on learning   Students are trained hands-on/real world with the latest equipment found in the industry. All learning takes place primarily on live customer projects, with some classroom activities. Often students will bring their own vehicles to repair adding to their overall experience. • 5. State of the Art Technology Includes computer estimating, computer frame measuring systems, computer paint mixing, computer wheel alignment, down draft/bake capable refinishing booths as well as the latest industry related small equipment and supplies.

30. Student Success and Career Services • 99% placement rate • Online tools for employers and students and other job seeking resources • Organizing and implementing five annual Career Fairs • Scheduling and overseeing fifty plus FYE 101 sections annually • Cohesive offices that focuses on student success from day one to beyond graduation

31. Plumbing • Our Plumbing program is the only one in the state of North Dakota. • The dirt floor in the basement of lab area allows students to practice plumbing groundwork. I know of no other program in the tri-state area that offers this opportunity.   • NCCER Certificate: Plumbing students upon successfully completing the course will achieve a nationally recognized industry CORE competency in Plumbing. The students’ credentials can be tracked through a national registry of on line.

32. Plumbing (Cont.) • 4. The one-year program can be combined with one year of HVAC/R for a more marketable Associates degree.  • 5. Jobs: The students graduating from this program do have marketable skills. The placement record shows that our students get jobs. There are always jobs for Plumbers.

33. HVAC/R Program • People: We have instructors that really care about the quality of students we put out and have the field experience to know what technicians need to be successful in their careers. • Lab Equipment: We have a good number and a wide variety of HVAC/R equipment in our lab to afford students a broad educational foundation in which to build a career.   • Curriculum Steps: The way our curriculum is designed, we have created small steps for transfer of knowledge. The students are introduced to a topic through theory. They transfer to applicable computer simulation, which leads them to be successful in hands on training equipment. Then they move to real equipment to have real hands on experiences in application to equipment service and installation.

34. HVAC/R Program (Cont.) • Our students have scored well compared to the national average on a standardized career competence test (ICE) for the last ten years. The average scores on the ICE test have been seven to ten percent higher than the national average and the passing rate has been eighteen percent higher than the national average passing rate.  • We have a very low dropout rate. Students come, get what they were after, and leave getting employment they enjoy. For the last two years, some students have been given signing bonuses they are in such high demand. • We truly are the Hottest career and the Coolest program on campus

35. Auxiliary Services • Flexibility • Continuously changing to meet the needs of all customers with last minute adaptability to meet the needs of all customers. • Rated above the national average in the National Association of College and University Food Service Food Service Benchmarking Survey by our customers. • High rating on North Dakota University System Survey taken by all NDSCS Staff for service.

36. Auxiliary Services (Cont.) • 4. Lowest overall dining plans cost in the University System while providing quality products and services. • 5. Provide a full range of excellent services to students, staff, departments and friends of the campus in dining, bookstore and mail center services. Operating in a fiscally responsible manner that allows for the provision of excess revenue to assist the campus with initiatives.

37. English • Dept. members strive to make learning meaningful • Faculty collaborate in dept. and campus initiatives • Faculty lead through attending conferences, networking, presenting, consulting, grant writing and publishing • Faculty expose students to nontraditional methods, books, and technology • Along with Math & Science, the English Dept. has created a “home” for students in our building

38. Student Health/Counseling Services • Driven by NDSCS values • Courteous and competent service • Provision of services by licensed professionals • “Immediate seating available” – walk-in’s welcome and no waiting lists • Student focused

39. Campus Police • Always willing to be responsive to student and staff needs whenever possible. • Officer training and skills to keep up with changes. • The appearance of the officers to be approachable by students and staff. • Involvement of officers in campus activities. • Department’s ability to work with other law enforcement agencies.

40. Student and Residential Life • We help students transition into and through college to prepare them for a lifetime of learning and contribution. • We foster safe, clean, healthy, tech savvy, affordable environments and experiences that result in students’ holistic personal growth, social connection and strong investment in campus life at NDSCS. • We are committed to providing robust student support services including: • Academic support services • Health and counseling services • Accessibility and veteran’s services • Residential and dining services • Student engagement and involvement opportunities.

41. Student and Residential Life (Cont.) • 4. Programs and activities are designed to be proactive, educational and responsive to students’ well-being and success to enhance the academic curricula. • 5. We work to remove barriers and create opportunities which allow students to take advantage of all NDSCS has to offer.

42. Institutional Effectiveness • 1.NDSCS had the foresight to understand the interrelationship of accreditation, strategic planning, assessment of student learning, institutional research, and grants management and created an Office of Institutional Effectiveness. That action provides institutional attention to the valid use of data to drive planning, decision making, and innovation. This is a national trend and NDSCS was ahead of the region in its development. • 2. NDSCS is recognized within the NDUS and Higher Learning Commission region as having a strong assessment process that validates student learning occurring within each program and the institution.

43. Institutional Effectiveness (Cont.) • 3. The IE office is able to provide consistent and accurate data and other research services to the campus to support decision making and provide transparency to the public. • 4. NDSCS had the foresight to develop a grants management office and a process to support grant development for the campus. • 5. Highly collaborative and supportive atmosphere among the IE staff. Everyone pitches in to get the work done and cross-training assists in providing service to customers.

44. Distance Education • Online •   -  24/7 helpdesk •   -  Free online orientation •   -  Media rich curriculum •   -  Responsive Instructors •   -  24/7 Online tutoring service

45. Distance Education (Cont.) • Dual Credit and Early College • Largest number of dual credit enrollments in North Dakota • 40+ High School Participating • Affordable college education • SEEC Online

46. Distance Education (Cont.) • NDSCS-Fargo • Small classes • Tutoring service available • Access to instructors

47. Print Services • 1. Great customer service • 2. Outstanding quality of work • 3. Keep expanding our services to meet needs of our customers • 4. Fast turnaround time (jobs) • 5 New Print Services Area

48. Human Resources • 1. HR Paperless System/Advanced Technology/National Recognition • 2. Cross training and succession planning allows us to maintain daily mission of the HR Office • 3. Online training modules for efficient and effective delivery • 4. Above and Beyond Customer Service (open door policy, communication, group trainings) • 5. Encourages and supports personal growth and professional development

49. College Relations and Marketing • Campus Branding initiative • New logo with spark • Science of Success registered trademark • Award winning television commercials • Completion of 25 department videos to date • Embracement of new technology including launch of mobile app, YouTube channel, twitter, and Facebook. • Launch of new website and over a million visitors in one year. • Smart, engaging and results oriented advertising campaigns to recruit students to campus.

50. Division of Outreach • The Outreach team has developed partnerships to collaborate efficiently and in cooperation with, national companies to provide industry training (Microsoft, Cisco, FARO, Tooling U, etc.) • The Outreach team is focused on providing flexibility and timeliness when fulfilling training needs of industry. Offering diverse methods of training; online, face-to face, on or off campus, or at business site. • Our “world class” training is innovative and developed with current trends in mind to fulfill customer training needs.