Human Resources Department Omar C. Reid, Director January 24, 2012

1. Human Resources Department Omar C. Reid, Director January 24, 2012 FY2012 Core Service Assessment

2. Human Resources Department 2

3. HR is a value-added partner • Employees • Attract, develop, retain • Develop skills, talents • Maintain diversity • Management • Safety – individual and workplace • Personnel policies, procedures, guidelines • Training and organizational development • Compliance and regulatory affairs • Employee/Labor Relations • Civil Service System • Compensation and classification systems • Benefits Delivery • Health Benefits • Workers’ Compensation • Wellness Initiatives • Vacation/Sick/LTD/Supplemental Insurance • Employee Assistance Program (EAP) 1

4. Human Resources DepartmentOrganization Chart Director Human Resources Omar C. Reid Assistant Director Gerri Walker Deputy Director Ramiro Cano, CPA Assistant Director Angela Nguyen Assistant Director Jane Cheeks Division Manager Art Haller • Strategic Benefits Operations • Strategic Benefits Planning • and Design • Communications • Fiscal Matters • Safety • Workers’ Compensation • Temporary Employee • Services • Strategic Development • Organizational Development • Employee/Labor Relations • Client Relations • General Relations • Shared Services • Selection Services • E. B. Cape Center • Training • Classified Testing 2

5. Human Resources DepartmentFY12 Financial Projection Summary 3

6. HR Expenditure Projections – FY12 • Client Services • General Relations • Shared Services • Selection Services • Records Admin. • Payroll/Procurement • Salary Admin. • Employee/Labor Relations • Organizational Development • Strategic Development • Classified Testing • Training • Vendor Control • Quality Temps. • Random/Required • Testing • New Employee • Safety • Claims Processing • Information Services • Employee Clinic • Case Management • Admin. Support • Administrators Office • Finance and System • Claim Losses - TPA • Long-Term Disability • Strategic Benefits Operations • E.A.P. Program • Communications • Strategic Benefits Planning and Design • Risk Mgmt. Financial Division 4

7. General Fund • Overall HR system • Department management • Application processing • Personnel actions preparation • Recruiting • Employee personnel records • Empl. per. eval. processing • Employee job verification • Respond to subpoena and TPIA requests • Compensation system • Classification system • Salary programs and analyses • Organizational management • Strategic development • Organizational development • Grievances • Civil Service meetings • FMLA • TPIA • AAP/EEO • Labor Relations • Executive recruiting • Classified promotional exams • Question validity • Police and Fire cadets testing • New employee orientation • Class development • Employee training • Temporary employee requests • Vendor management • Invoice processing • Department allocations • Drug testing * Separate Revolving Fund 5

8. Client Relations Division • Supporting Core Human Resources functions citywide: • from transactions to strategic delivery • Operational December 25, 2011 • Strategic service delivery with on-site application • HR Business and Operations • Consistent HR Policy and Procedure Application • Employee Relations • Staffing • Employee Communication • Talent Management • Succession Planning • HR Strategy • HR Policy and Procedures Management • Vacancy Management • Liability Management • Compliance • Wellness Engagement 6

9. Client Relations Division • Overall Division Management • Strategy • Assignment • Communication • Performance Management • Compliance • Liability Management • Department Point of Contact • Go-to Resource • Strategy • Policy Direction • Overall Management • Functional Support • Administrative/ • Managerial • Employee Relations • Employee Services • Transaction Processing • Production Initiatives • FMLA 7

10. Health Benefits Fund • Employee Education • COBRA Process • Enrollment Changes • Medicare Adv. Plans • Employee Inquiries • Vendor Engagement • Eligibility Management and Recordkeeping • Pension Systems Interface • Texas Attorney General Support • Supervisory caseload • Assess and refer employees • Employee/Supervisor Training • Extra Milers • newsletter • Combined Municipal Campaign • Public Services Recognition • Benefits newsletters • Enrollment materials • Wellness Engagement • Procure Benefits Plans and Contracts • Annual Surveys • Contract Compliance • Vendor Management • Data Analysis, Trends, Benchmarks • Legislation • Wellness Engagement • Financial Budget Activity • Reporting/Management Analysis • Financial Reviews • Banking/invoice processing • Financial Contract Activity • Review-Processing-Reconciliation • HRIS 8

11. Workers’ Compensation Fund • Accident Investigation • Safety audits • Safety Inspections • Employees Trained, CPR • Defensive Driving Course • Salary Continuation Claim Processing • Reviews/Audits • Quality Control/ Compliance • Drug Test • Physicals • Vital Statistics • Ad hoc reports and requests • Subrogation Recoveries • Trend Analysis • Payment (external) • Due Diligence • Injured workers RTW • Case Management • Analysis • TPA Management • City Liaison – Updates • Vendor-Review Meetings • Accident Reports • TPA – Contract Cost • Safety Committee Administration • WC Dept. Billings • Fee Analysis • Financial Activity • Injured Worker Payments to claimants and Third (3rd) Parties 9

12. THANK YOU! QUESTIONS? 10