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Human Resources Department . Proposed Reorganization. Background. Request: Hire 2 HR Specialists to establish School Support Teams; 1 HR Specialist and 1 Payroll Specialist Funding: $30,000 Indirect dollars $30,000 M & O. SUSD Staffing Ratios w/Proposed Plan.
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Human Resources Department Proposed Reorganization
Background Request: Hire 2 HR Specialists to establish School Support Teams; 1 HR Specialist and 1 Payroll Specialist Funding: • $30,000 Indirect dollars • $30,000 M & O
SUSD Staffing Ratios w/Proposed Plan • Sunnyside (2700 employees including subs) RATIO: 1 : 270(1 : 225 w/new positions) • Marana (1775 employees including subs) RATIO: 1 : 254 • Amphi (2200 employees including subs) RATIO: 1 : 146 • Vail (1500 employees including subs) RATIO: 1 : 130
Human Resources Reorganization: What is Our Focus? • Customer Service • Organizational Efficiency
Customer Service Goals • Create a warm inviting environment for meeting and greeting employees and provide a confidential environment for taking care of individual staff issues. • Provide a consistent high quality HR response to questions/concerns from current employees (30 second rule) • Create and maintain an atmosphere that says SUSD is the best place to work! • We want people to walk away and say, “Wow what impressive service, I really hope they hire me.”
Customer Service True customer service embodies the 30 second rule which means you greet someone with a smile and find out their need within the first 30 seconds of meeting. Customer service is the precursor to the entire change process.
Customer Service • Potential district employees • Recruit, Screen, Select and Hire Highly Qualified Teachers and Staff • Current district employees • Provide on-going communication and support • Manage employee information • Retain current employees
Organizational Efficiency We can do a great job of meeting, greeting and identifying a person’s need but if there isn’t enough staff to follow though on the need, the we cannot provide good effective, efficient customer service
Organizational Efficiency What happens in the HR department impacts the larger context of the efficiency of the Sunnyside School District. First impressions of this district occur within the HR Department
Organizational Efficiency These tasks have been done by site or other administrators which takes time away from their ability to be instructional leaders and provide support to teachers staff and students. • Administer trade skills tests • Screen applications • Contact applicants for additional documentation • Contact applicants after board approval
Organizational Efficiency • Critical Tasks: • Provide assistance to department heads/principals on all employment related issues. • Recruit HQ teacher applicants • Recruit Support Staff applicants • Process all PAR’s for Hire in a timely manner • Return phone calls in a timely manner • Return e-mails in a timely manner • Collect employee data for grants, surveys and analysis
Efficiency Goals • Return phone calls & e-mails within 24 hours. • Process PAR’s within 1 week • Administer trade skills tests • Screen applicants and follow up • Serve as a one stop for all employee HR needs
HR Goals for 2007 & beyond • Create a welcoming environment • Establish a credible reputation • Instill confidence in our employees • Be a resource not a roadblock • Change the perception of HR
