E-Municipality in Finland Case Kuusamo 28.2.2004

1. E-Municipality in FinlandCase Kuusamo28.2.2004 Heikki Lunnas Development manager, information society Association of Finnish Local and Regional Authorities Address: PL 200, FIN-00101 Helsinki, Finland Phone: +358-9-7712511 Email: Heikki.Lunnas@kuntaliitto.fi

2. State government Central state government Regional state government Local state government Local government Municipalities Sub-regional local government Regional local government Finnish Public Government Staff 120.000 Staff 430.000

3. The Association of FinnishLocal and Regional Authorities • The Association is a voluntary organisation of all Finnish municipalities and cities • The Association also serves regional councils, hospital districts, joint authorities for vocational training and other joint municipal bodies • Functions: expert services, promotion of municipal interests, development • Staff 330 • Headquarter in Helsinki, office in Brussels • Companies for auditing, training, consultancy, publishing, internal services, training centre and physical planning • Staff 450

4. Examples of differences between the 444 Finnish municipalities Average Smallest Largest Population 31.12.2002 11 673 132 559 716 Population density inh./km2 17,1 0,2 3 034,2 Area (net of water areas) km2 683 6 15 173 Economic structure Agriculture and forestry % 4,5 0,1 36,8 Manufacturing % 26,2 4,9 49,3 Services % 67,3 37,5 85,2 Age structure 0–14 year-olds % 17,8 11,3 32,1 15–64 year-olds % 66,9 54,5 71,8 65 and over % 15,3 5,7 32,1 Local tax rate 2004, % of taxable income 18,12 16,00 20,00

5. Finnish local government ICT success factors • Independent status of local government • Good co-operation inside the public government • joint public government recommendations • centralised/decentralised basic registers • national specifications and services e.g. for • electronic forms in the public government (www.lomake.fi) • data transfer for B2G, G2B, G2G (www.tyvi.org) • Good infrastructure • telecommunication, competence • Low hierarchy and flexible administrative structures, benefits of a small country

6. Case Kuusamo • Situated in the North-Eastern Finland • Rural region 800 kilometres from Helsinki • Area 5805 km2 • Population 18 000; 3.5 inhabitants/km2 • Most popular tourist resort in Finland, about 1.000.000 tourists every year • http://www.kuusamo.fi

7. ICT in Kuusamo • 1400 employees • Service sectors include health care and social services, education, culture and recreation, building and maintenance, environment • Information technology • 660 workstation in the administration, 550 in the schools • Office and groupware software for 1400 users • 50 different operational applications • Regional ATM-network • Support centre for citizen’s and companies

8. Development of e-Municipality in Kuusamo • Kuusamo e-service strategy (2001) • Innovative municipal services • Collaboration on the regional level • Further training of the staff

9. e-Services: Lessons learnt 1987-2004e-Municipality Kuusamo • The municipality must have a clear idea/vision supported by a clear strategy • People involved must be familiar with the strategy to be able to find ideas worth testing • Improvement of know-how is a slow process • Both the technology and the content of the projects should be flexible • Only some solutions survive but you learn also by mistakes

10. Activities in Kuusamo 2004 • Implementation of common methods for service process documentation and a process description software • E-Competence training program for the staff • Re-organizing the components in the e-services • Providing more electronic forms for the citizen’s • Integration of the forms with the main operational software • Further development of Auvo.n@t e-service test bed

11. Software of middle size Finnish municipality • Databases • population • buildings • real estates • Schools • school administration* • open colleges • art schools • school transport • libraries • Administration • office software* • groupware* • security and network* • document handling* • financial planning* • book keeping* • accounts* • bank connections* • salaries* • personal management* • loans • e-invoice* • e-procurement • materials administration* • Internet publishing* • statistics • meal service* • business support* • Social sector • day care • Home help • social support • elderly homes • dept guidance • maintenance support • social transport • child protection • Environment • building permission • environmental permits • parks* • Planning and construction • real property* • construction works* • equipment* • distant control* • GIS* • physical planning* • emergency services • fire services • water, electricity and heath* • traffic* • Health care • patient management* • patient records* • e-receipt* • laboratories* • dentist* • home nursery • clinical software* • pre-calls* *= same software for public and private sector

12. Software examples in Internet • Library application City of Helsinki • eBook Library City of Kuusamo • XML-forms City of Kuusamo • Services with digital signature City of Vantaa • Transport ticket with mobile phone City of Helsinki • Booking a quay for a boat City of Espoo • Senior high school in Internet • e-Invoice Municipality of Lestijärvi • Registration for the open college City of Jarvenpaa