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Effective Communication

Effective Communication. Empathy and Listening Competencies. Emotional Intelligence. Growing in Social Competence Communication Understanding Others Empathy. Verbal. Non-Verbal. Relationship Killers. Verbal. Non-Verbal. Relationship Builders. Person Sharing Head -Thoughts -Facts

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Effective Communication

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  1. Effective Communication Empathy and Listening Competencies

  2. Emotional Intelligence • Growing in Social Competence • Communication • Understanding Others • Empathy

  3. Verbal Non-Verbal Relationship Killers

  4. Verbal Non-Verbal Relationship Builders

  5. Person Sharing Head -Thoughts -Facts -Ideas Heart -Feelings -Attitudes -Self-Disclosure Person ListeningHead -Advice -Solutions -Judgments Heart -Empathy -Understanding -Affection Levels of Communication Where are you?

  6. Our “Comfort Zone” Guarded Open

  7. Practicing Listening Skills • Everyone find a partner. • We are going to practice effective listening skills in a real situation. • Share something that is important to you. • Each person will have 6 minutes to share and each will also listen for 6 minutes. • Practice using the verbal and non-verbal skills we discussed today. • We will tell you when to change roles.

  8. Applying Effective Listening • What did it feel like to be listened to? • What did you learn in this exercise? (Share with your partner). • Write down 1-2 things you want to begin doing differently as you listen to your family and friends.

  9. How am I …? Reflect on how you are doing in listening. Privately rate yourself from 1 (seldom) to 5 (often).

  10. Personal Action Steps • Identify one thing you need to stop doing that “kills” relationships. • Identify one or two things you want to start practicing to build relationships.

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