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At Mark Thomas Crossland, P.C., we offer attorney services since 1980 with integrity, honesty, and cooperation. We use the latest and cuttings edge technology like video conferencing, e-mails, and phones to keep our clients updated.
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There is nothing more important than effective communication between a lawyer and client. If you hire a lawyer to work on your case, you should always keep good communication with his office. The norm is that your lawyer will contact you to inform you about your case’s status. However, the mode of communication can vary from person to person.
How Communication Modes Changed Over Time Before the introduction of the internet, lawyers used to communicate with their clients in three ways: In-person, over the phone, and by mail.
How Communication Modes Changed Over Time Before the introduction of the internet, lawyers used to communicate with their clients in three ways: In-person, over the phone, and by mail.
However, the fax machine was added to the mix in due time, and then in the mid-1990s, email became the primary medium of communication. Lawyers then habituated to this new form of electronic communication.
Communication methods in law firms didn’t have any drastic change for a decade until the introduction of cloud computing. There were several methods of communicating and collaborating with clients due to the proliferation of cloud computing.
Lawyers used the internet by sharing documents online which could be accessed via any internet-enabled device. Subsequently, legal software-enabled collaboration to occur in a secure online environment. It also removed the need for multiple, and often unnecessary, face-to-face meetings. Let’s have a look at some of the other mediums through which lawyers can communicate.
Online portals Online portals are one of the best ways to share documents and other confidential information related to the client’s matter. It enables efficient and effective communication between you and your clients. In fact, it’s a method where the satisfaction rate of clients is higher because it gives 24/7 access to legal information and other materials for them.
Both parties receive a notification immediately once either of them uploads any documents. Through online portals, clients find it a secure and convenient method of communication. Video conferencing It is a perfect medium for detailed communication with the clients. However, It also allows flexibility for both parties.
You can call or email your client to keep them up to speed. On the other hand, a video conference provides a more personal way to explain detailed matters to your client. Providing a good direction on how to use the software is important. Video conferencing also allows flexibility for clients that may not be able to come into the office or clients that live farther away.
Text messaging It has become one of the easiest and most popular methods of communication in recent years. Many prefer text messages as a medium to communicate with their attorneys. However, many attorneys try to avoid communication via text because they are concerned about potential ethical violations.
Every attorney’s responsibility is to know and follow all ethics rules that cover client communications. Yet, lawyers need to communicate with clients in their preferred method.
End Words It is crucial to hire a lawyer who excels at communicating with the clients. If you are looking for an attorney with honesty, integrity and who is cooperative then, you can consider Mark Thomas Crossland, P.C.
Mark Thomas Crossland has been a practicing attorney since 1980 and is dedicated to delivering the highest quality service. Contact Mark Thomas Crossland, P.C. or visit https://markcrossland.com/ to learn more about their services.
