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Victor Nordlund, CPSM, CPSD, C.P.M . ISM Services Group Presentation May 9, 2013

The Keys to Drive Excellent Services Purchasing. Victor Nordlund, CPSM, CPSD, C.P.M . ISM Services Group Presentation May 9, 2013. Victor Nordlund.

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Victor Nordlund, CPSM, CPSD, C.P.M . ISM Services Group Presentation May 9, 2013

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  1. The Keys to Drive Excellent Services Purchasing Victor Nordlund, CPSM, CPSD, C.P.M. ISM Services Group Presentation May 9, 2013

  2. Victor Nordlund • Your presenter is Victor A. Nordlund, CPSM, CPSD, C.P.M., the Purchasing Manager for Seda North America, and is responsible for the procurement of goods and services connected with the company’s start-up facility in Racine, Wisconsin. Seda is a leading food packaging company in Europe that is noted for its innovative design and superior products. • Victor worked for many top-brand companies including Rain-X, Brach’s Candy, Castrol, BP and Sterno prior to accepting his current position with Seda. He developed significant supply chain management skills through working with these varied organizations, saving them millions of dollars and significantly improving their supply chains in the process. Victor also has shared the results of his experience by teaching supply chain courses at DePaul University. He has been a member of ISM―Chicago for many years, and is a Past President of that ISM affiliate.

  3. Services Purchased Facilities Management Financial Services HR Services – Training… IT Helpdesk Logistics – Parcel, Freight… Maintenance Warehousing Outside Manufacturing

  4. What is Excellent Service? People who have: • Dedication • Integrity • Passion • Pride • Sincerity • Capability Providing service that is greater than expectations Going the extra mile

  5. Excellent Service Providers Companies whose people have: • Dedication, Integrity, Passion, Pride, Sincerity, Capability Providing service that is greater than expectations Going the extra mile

  6. Service Purchasing Steps Evaluate spend Understand internal requirements Evaluate & understand Supply Market Source Select supplier & contract Evaluate supplier performance

  7. Competing Organizational Goals Link to goals and objectives Cost vs. Service Level Operations vs. Purchasing Need vs. nice to have Customer expectations

  8. Improving Service Level Agreements Importance of a well defined scope of work Technical expertise Using suppliers as a resource Communication

  9. Keeping Competition Alive Importance of building relationships Competition keeps costs in-line Bid services the same as materials Knowing the supply market/ suppliers Who is a backup? Are there risks involved?

  10. Evaluate Supplier Performance SMART - KPI Ties to step 3 – Define internal requirements Refer to scope of work or SLA Refer to contract terms Strong relationship

  11. Improve Supplier Performance Strong relationships PDCA VIP – Improve Value Suppliers know best practices Benchmark to peers Involve team

  12. Conclusion • The Keys to Drive Excellent Services Purchasing • Develop a strong scope of work/ SLA • Know the marketplace • Source well • SMART Measurements • PDCA • Importance of relationship • Supplier as a resource – VIP • Any questions?

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