Xtremesoft AppMetrics and Microsoft Operations Manager (MOM)

1. Xtremesoft AppMetrics and Microsoft Operations Manager (MOM) Working Together to Maximize YourApplication’s Availability

2. Microsoft Operations Manageris a Management Framework • Its key strength is gathering a broad array of events and metrics(a distributed event manager) from: • Operating Systems • Windows 2000 & 2003 Server, Windows NT & UNIX with NetIQ XMP’s • Network Protocols • DHCP, DNS, RAS, WINS • Microsoft Technologies • Active Directory, IIS, Terminal Services, MSCS, MSMQ • MOM is also geared towards managing MS packaged applicationssuch as: • Microsoft Exchange Server • Microsoft SQL Server Working Together: Microsoft Operations Manager (MOM) and Xtremesoft AppMetrics

3. But What About Your CustomDeveloped Business Applications? • You need to know what’s going on underneath your code, in the operating system • Microsoft Operations Manager (MOM) does this well • You also need to know whether or not your custom code is successfully transacting the business as intended • This is outside MOM’s realm of expertise • Microsoft is relying on other vendors to provide the ‘expert knowledge’ and tools for more complex management problems • Which is why, when it comes to managing custom developed business applications, Xtremesoft’s AppMetrics is the solution Working Together: Microsoft Operations Manager (MOM) and Xtremesoft AppMetrics

4. Xtremesoft Transactional Application Mgmt MS Operations Manager (MOM) The Microsoft Viewon Management Value added and other ‘expert’ management provided by ISVs(like Xtremesoft) Network Mgmt ChangeMgmt Microsoft .NET Servers Hosting Mgmt Storage Mgmt Base servermanagementprovided byMicrosoft Security Management Working Together: Microsoft Operations Manager (MOM) and Xtremesoft AppMetrics

5. Xtremesoft’s AppMetrics Familyof Products are Focused Solutions • They are point solutions geared towards explicitly managing: • COM+, and .NET Enterprise Services • .NET Serviced Components • They collect detailed, application specific events and metrics for your custom business applications • Collates them from the perspective of your application • Gives you a view that corresponds to your businesses • Enables you to measure and maximize a specific custom application’s effectiveness and availability Working Together: Microsoft Operations Manager (MOM) and Xtremesoft AppMetrics

6. Custom Developed Apps Custom Developed Apps Custom Developed Applications Who Focuses Where? AppMetrics does Events & Metrics for Custom Apps Your B2C Retail PurchasingWeb Site & App (COM+) Your TradingPartner Supply Chain App (.NET Server) MOM does Events & Metrics for Packaged Applications Exchange SQLServer Packaged Apps MOM does Events & Metrics for Technologies Technologies Windows 2000 Active Directory MSMQ IIS MSDTC DHCP MOM does Events & Metrics for Operating Systems System CPU Memory Disk Network File System Print Working Together: Microsoft Operations Manager (MOM) and Xtremesoft AppMetrics

7. What Exactly Does This Mean? • Microsoft Operations Manager is the general practitioner • MOM provides cursory information on your application server • Information that can tell you that a single server the application is hosted on is sick (or dead) • The server’s CPU is thrashing, server memory use exceeding 80%, or a server and its application has crashed • Often too late, and unable to answer the real question, “Why?” • Xtremesoft AppMetrics is the specialist • It can diagnose and pinpoint “Why?” and do so proactively • An application’s CPU or memory use exceeding threshold, a designated kind of transaction taking too long, a particular component is aborting, a components method accessing a database repeatedly hangs • And on a per application basis, not just per server • And give you detailed reporting for capacity planning and analysis Working Together: Microsoft Operations Manager (MOM) and Xtremesoft AppMetrics

8. Custom ApplicationKey Business Events & Metrics • Microsoft Operations Manger (MOM) won’t tell you about business transactions: • Shopping cart transaction count? • Purchase order approval duration? • Credit card approval abort count? • Invoice transmission failed? (Automatically resubmit?) • These are your front office business transactions, and represent real dollars and opportunities • Not your back office infrastructure! • You need to manage both! Working Together: Microsoft Operations Manager (MOM) and Xtremesoft AppMetrics

9. System System System System System System System System PackagedApplications Technology CustomApplications OperatingSystem The Value to You? $$$ AppMetrics lets you know that the business logic implemented in your custom application is transacting successfully… (or not!) Optional MOM management packs let you know SQL Server database records are being successfully written and Exchange Server e-mail works… MOM tells you DHCP, DNS, Active Directory, WINS, and MSMQ, are up and running… MOM tells you that disks are spinning, CPU’s aren’t pegged, network packets are flowing… Business Value Working Together: Microsoft Operations Manager (MOM) and Xtremesoft AppMetrics

10. Custom ApplicationCommand and Control • AppMetrics products also have features outside MOM’s purview. • And they can aggregate information from multiple servers • Giving you virtual view of a single application • Across a farm of servers also running other custom business applications • AppMetrics can also pass information about your business transactions into MOM’s console • Giving you a unified view of your: • System software • Technology layers • And your applications Working Together: Microsoft Operations Manager (MOM) and Xtremesoft AppMetrics

11. Custom ApplicationEvents & Metrics • A limited subset of these type features can be implemented using scripting in MOM, but at what cost, and what risk? • Build vs. Buy? • You research? • You design? • You build? • You test? • You deploy? • You maintain? • Risk vs. Reward? • Is it manageable? • Is it scalable? • And they will never be as complete as what is available, out of the box and fully supported, with Xtremesoft’s AppMetrics Working Together: Microsoft Operations Manager (MOM) and Xtremesoft AppMetrics

12. Xtremesoft’s Deeply EstablishedRelationship with Microsoft • Xtremesoft has worked closely with Microsoft over the years to build the most comprehensive solutions for their platform • Microsoft Platform Technology Development Teams • Microsoft Transaction Server (MTS) and COM+ • .NET Enterprise Services and the .NET CLR • Microsoft Product Development Teams • Microsoft Operations Manager (MOM) and Application Center 2000 • BizTalk Server • Microsoft Support and Services Teams • Prescriptive Architecture Guidance (PAG) Group • Premier Support Services Middleware Integration Team • Microsoft Consulting Services and the Microsoft Technology Centers • Microsoft IT Operations Teams • Microsoft ITG ACE Team Working Together: Microsoft Operations Manager (MOM) and Xtremesoft AppMetrics

13. In Summary • Microsoft Operations Manager (MOM) is best when it comes to managing the: • Base operating system • Core infrastructure technologies • Packaged applications • Xtremesoft AppMetrics excels at managing: • Your custom developed, critical business applications • Providing finer granularity on key MS transactional technology • And propagating it to management frameworks like MOM Working Together: Microsoft Operations Manager (MOM) and Xtremesoft AppMetrics