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Chapter 4: Designing for collaboration and communication. Overview. What is communication? Conversational mechanisms Coordination mechanisms Awareness mechanisms Examples of technologies designed to extend how people talk and socialise work together play and learn together.
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Overview What is communication? Conversational mechanisms Coordination mechanisms Awareness mechanisms Examples of technologies designed to extend how people talk and socialise work together play and learn together
What is communication? Along with intelligence ,communication is the one which gives us edge from other animals. It is a mean of transferring knowledge. Language is a tool of communication. Invention of printing press was the greatest single discovery in the field of communication before internet.
Social communication (Video). • Verbal communication. • Face to face. • Over phone. • Voice chat and Video Conferencing. • Non-verbal communication. • Mails. • Emails. • Instant Messenger • Text messaging.
Conversational mechanisms Various mechanisms and ‘rules’ are followed when holding a conversation, e.g. mutual greetings A: Hi there B: Hi! C: Hi A: All right? C: Good, how’s it going? A: Fine, how are you? C: OK B: So-so. How’s life treating you?
Conversational mechanism cont.. Turn-taking used to coordinate conversation A: Shall we meet at 8? B: Um, can we meet a bit later? A: Shall we meet at 8? B: Wow, look at him? A: Yes what a funny hairdo! B: Um, can we meet a bit later? Back channelling to signal to continue and following Uh-uh, umm, ahh
Conversational mechanism cont.. farewell rituals Bye then, see you, see you later…. implicit and explicit cues e.g., looking at watch, fidgeting with coat and bags explicitly saying “Oh dear, must go, look at the time, I’m late…”
Conversational rules Sacks et al. (1978) work on conversation analysis describe three basic rules: Rule 1: the current speaker chooses the next speaker by asking an opinion, question, or request Rule 2: another person decides to start speaking Rule 3: the current speaker continues talking
Breakdowns in conversation When someone says something that is misunderstood: Speaker will repeat with emphasis: A: “this one?” B: “no, I meant that one!” Also use tokens: Eh? Quoi? Huh? What?
What happens in technology-mediated conversations? Do same conversational rules apply? Are there more breakdowns? How do people repair them for: Phone? Email? IM? Text Messaging?
Designing collaborative technologies Challenges confronting the designers is to consider how to facilitate different kinds of communication where there are obstacles preventing it from happening ‘naturally’.
The main aim is to develop systems that allow people to communicate with each other when they are in physically different locations. The key issue is how to allow people to carry on communicating as if they are in same place. How to design collaborative technologies to help co-located groups to communicate.
Communicating in physically different locations Video Example Emails, Videoconferencing, Videophones, Computer Conferencing, Chat rooms and IM. Online MUDs and MOOs (text based) were created to allow users communicate exclusively using text.
Activity: how do the conversations differ for the same game of ZORKI?
3D virtual worlds • The rooftop garden in BowieWorld • Users take part by “dressing up” as an avatar, including penguins and real people • Once an avatar has entered a world they can explore it and chat to other avatars Source: www.worlds.com/bowie
Massive 3D virtual worlds Second Life (2003) Over 2 million users Habbo Hotel (2000) Over 7 million players Massively multiplayer online game What kinds of conversation take place in these environments?
Media spaces • They combine audio,video and computer systems to “extend the world of desks,chairs,walls ad ceilings.” • Example Xerox Media Space, Hydra, Cruiser and Video window system.
