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TNO Measurable Impact. EARTO Working Group on Quality and Excellence 20th June 2011. TNO: founded by law (1932). 1. Article 4 TNO Act
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TNO Measurable Impact EARTO Working Group on Quality and Excellence 20th June 2011
TNO: founded by law (1932) 1 Article 4 TNO Act The Organisation aims to ensure that applied engineering and scientific research and other associated social scientific and applied research is made suitably serviceable for the general good and the distinctive interests contained therein. • TNO caters to industry and government needs for specific R&D • TNO is independent of public and private interests 20th June 2011
The TNO mission TNO connects people and knowledge to create innovations that boost the sustainable competitiveness of industry and well-being of society.
Basis for strategy 2011-2014 internal external Better world through applied research: Helping to solve major societal problems, bringing innovation to industry, and valorization. Smart solutions for complex problems: Combination of broad and in-depth knowledge, integrating across disciplines, innovative, independent, reliable and based on applying scientific knowledge. Together we make more of: open collaboration, networking, being authoritative and directive, initiating, connecting and orchestrating. Source for talent development (incubator/springboard for talent) Motivated, committed and enthusiastic, innovative, creative, enterprising. With inspirational figureheads, based on teamwork. Highly challenging working environment.
Concentration on 7 themes and limited number of innovation areas • Relevant innovations with • Tangible applications and • Impact in the market On the basis of: • Excellent knowledge together with partners, customers and stakeholders in open innovation and networks • Extra focus on SMEs and start-up companies
Themes and innovation areas 5 19-11-2014
Areas of expertise 6 • Technical Sciences • Behavioural and Societal Sciences • Earth, Environmental and Life Sciences 19-11-2014
The TNO organisation 7 19-11-2014 Supervisory Board Board of Management Council for Defence Research Corporate Staff 3 Expertise lines TNO Companies Knowledge Centres 7 Theme lines
Organisation of the themes 7 themes 20 innovation areas 46 business lines (propositions of knowledge development and application) impact teams for each business line: business line manager business developers knowledge management / research programming communication expert project portfolio management
Project progress periodical review: project leader / project manager business line manager (or delegate) (theme line) research manager (or delegate) (expertise line) progress in deliveries financial situation no general reporting format
Measurable impact (concept) 10 • key performance indicators (KPIs) • theme line • expertise line • focus on themes: • projects • portfolio of projects • customers
Groups of KPIs customer satisfaction: 4 indicators impact teams: 2 indicators financial system: 6 indicators relevant KPIs depend on the profile of the business line: governmental assignment/task government as major customer national companies as major customers international companies as major customers
KPIs mix customer satisfaction surveys actual use of the results impact for the stakeholder (economic of societal) satisfaction delivery time project monitoring by impact teams leading NL/EU initiatives top impact projects (fitting to the road map) financial system turnover assignments (B2B, mixed funding, …) turnover SMEs/foreign countries average size of projects income from licenses
Monitoring project portfolio 13 Roadmap Business line level 3 contribution to ambition ambition of business line: level 2 level 1 Component Intelligent system projects: Projects 3 Projects 2 Projects 1
Business Reviews collecting data per business line accumulation to innovation area presentation in tables quarterly review of each theme with TNO Board of Management complete management team of theme corporate staff department Strategy (responsible for minutes)
Conclusions ambition: “Innovate with Impact” challenge: measurable impact concept has been described try-out in 1 or 2 series of Business Reviews