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Fragmentation of Emergency Response Rooms in Amsterdam

This study examines the organizational fragmentation of emergency response rooms in Amsterdam, focusing on the lack of integrated communication during national Dutch traumas such as the Volendam incident. The theoretical framework of urban safety, spatial issues, and the implementation of ICTs is explored. The impact of new technologies, such as C2000 and CityGIS, on organizational culture is also analyzed. The concept of net-centric work and its relevance to emergency response rooms is discussed.

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Fragmentation of Emergency Response Rooms in Amsterdam

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  1. Red, White and Blue: Organizational Fragmentation of the Emergency Response Rooms in Amsterdam Kees Boersma and Pieter Wagenaar VU University Amsterdam

  2. Amsterdam Bijlmer 1992 Enschede 2000 • National Dutch traumas: • Emergency Response Rooms lacked integrated communication at the time of these incidents • ICT failure Volendam 2001

  3. Theoretical notions on Urban Safety 1) Level of Society: Beck, Giddens and others - Risk Society: organized in response to risk - Reflexive Modernization: Urban Safety Organizations 2) Level of the City and Urban Space - City management: the organization of the urban space 3) Level of the Organization - Spatial issues - Implementation of ICTs (Orlikowski)

  4. Emergency Response Rooms in Amsterdam Level 1: National and international (urban) disasters Level 2: Since 2007: 25 different Safety Regions in the Netherlands Level 3: Emergency response rooms: - three different disciplines: red (fire brigades), white (medical teams) and blue (police) - co-locations and mergers - new technologies (GMS, CityGIS and C2000)

  5. C2000 CityGIS and GMS as Enterprise Systems • Constituting artifacts • Shaping organizations • Effects on organizational culture Our leading theoretical framework: Orlikowski’s structuration approach (Giddens) and the understanding of ICT in-use

  6. Safety Region ‘Amsterdam Amstelland’ (13)

  7. Emergency Response Rooms and technologies in-use

  8. C2000, GMS, safety regions and ‘co-location’

  9. New systems, their users, management, incidents and training

  10. and fear

  11. GMS: Integrated Emergency Response Room System

  12. CityGIS Amsterdam

  13. Net-Centric Work • Net-Centric work as a new concept: open sources, Wiki’s, Web 2.0 • A concept from the Military • The importance of GRIP • The importance of CityGIS • Scholarly interest since Katrina

  14. Net-Centric Work: a concept from the Military

  15. Discussion 1) A multi-level analysis: Urban Safety and Emergency Response Rooms 2) Theory and practice: risk society, urban safety, spatial and organizational issues, ICT in-use 3) Dutch/Amsterdam case: - introduction of safety regions - (re)organization of co-locations - implementation of new technologies - paradigm change: net-centric work?

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