200 likes | 342 Views
London West Work Programme Delivery Reed in Partnership. London West Delivery Overview. The Reed in Partnership London West Supply Chain. Supply Chain by Borough. Customer Journeys. Customer Journeys.
E N D
London West Work Programme Delivery Reed in Partnership
Customer Journeys • Providers in the Provider Network free to develop own customer journey around the following three stages: • Full Diagnostic • Preparation for Work • In Work support • Reed in Partnership have made their customer journey available to all Subcontractors as a point of reference • Close and effective monitoring systems in place to assure quality of delivery and contract satisfaction • Forums and networks in place to share elements of effective practice • Providers deliver end-to-end customer journey following PRaP allocation
Service Catalogue • Consolidated database of all selected Specialist Providers and their services • Available to all end to end Providers in the Reed in Partnership Supply Chain • List pricing based on spot purchasing on a per unit basis – ability to negotiate directly with end to end providers depending on take up of services • Unpaid provision included within the Service Catalogue • Provides choice for end to end Providers creating a competitive market environment • Customer satisfaction scores included in catalogue to drive quality of provision
Aspirations for / Concerns with WP delivery • Aspirations • Recognition that everybody needs to deliver differently • Fast and effective implementation • Clearly defined delivery models and processes • Acknowledging the diversity of the customer groups and the need for flexible provision • Ensuring customers develop a work focus to help support long term sustainability • Continuous improvement and sharing of best practice • Concerns • Leveraging, increasing and improving employer networks • Developing long term partnerships with customers and employers – consistent and structured in-work support – and wider stakeholders
Working with the Voluntary Sector • Understanding of: • Our commitment to our Bid Supply Chain • Our contingency planning approach • Our Provider Network and Service Catalogue Approach • The Payment model of the Work Programme and the associated budgetary restrictions • Engage with Supply Chain at Community Forums • Desire to build relationships and understand our respective aspirations and concerns • Attendance at LVSC events
ESF Workless Families • Reed in Partnership plan to bid for this opportunity • Awaiting ITT late in May • Will be running full Procurement process as required following release of ITT • Voluntary sector Providers can submit an EoI at this stage to be included in the Provider Network to speed up the process post ITT release