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Logging the Benefits LBC Report No 2. November 2004

Logging the Benefits LBC Report No 2. November 2004. Measuring the benefits of public libraries. Characteristics of Libraries . Many service points Long opening hours Used by more than half the population. What is the value of libraries:. To individuals ? To the community?.

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Logging the Benefits LBC Report No 2. November 2004

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  1. Logging the Benefits LBC Report No 2. November 2004 Measuring the benefits of public libraries

  2. Characteristics of Libraries • Many service points • Long opening hours • Used by more than half the population

  3. What is the value of libraries: • To individuals ? • To the community?

  4. High Value placed on libraries by non-users as well as users • In Regional Libraries Syndicate Survey 76% of all respondents gave libraries score of 10/10 for importance to the community • Even 58% of non-users gave score of 10/10

  5. Measurement of value • Focus groups – users and non- users • Online Survey – 8600 responses • Telephone Survey – 400 • Community leader interviews - 35

  6. Profile of Users • Time rich/income poor • Mothers and children • Primary school children • “Heavy readers” • Self-directed learners

  7. Frequency of use • Library users visit often – 76% of online survey respondents came at least once a fortnight. Libraries are an important community meeting place

  8. Services used • 88% mainly to borrow books • Half used a/v material • Half borrowed magazines • Almost half used Internet or computers • More than 10% attended programs or activities

  9. Who are the non users? • 27% of population who don’t need them – buy their own books and have their own information resources • 13% of population who don’t use libraries but who could benefit.

  10. Benefits of libraries to individuals • Access to information • Skill development • Recreation and enjoyment

  11. Benefits of libraries to community • Social interaction • Promoting social inclusion • Bridging the generation gap • Providing a focal point

  12. Estimating the monetary value Estimates were: $500 per year for light users $4,000 per year for heavy book users $7,000-$10,000 per year for heavy users of all resources

  13. What libraries do well • Variety of books and other materials- reflecting needs of community • Customer service – friendly and helpful staff

  14. What we could do better • Improved rural access • Quality and location of buildings • Currency of materials • Longer opening hours • More outreach activities • More computer access • Better services for disabled • More services for young people

  15. Future Roles • Community hub and learning centre • Support for the information economy – a gateway to information for all • Dissemination of government information – local and state • Supporting lifelong learning

  16. Realising the Potential • Review of funding • Staff training – taking on board new roles • Technology – continuing renewal • Communication and consultation • Developing strategic partnerships • Improving image and location

  17. LBC – A Marketing exercise • To funding bodies – show them our potential • To staff – encourage them to understand and embrace new roles • To the public – making the most of this resource

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