Unit 4 Bell Service Period 4

1. Vocational Education Hotel English Unit 4 Bell ServicePeriod 4

2. Content Text Learning Text Reading Listening Words and Expressnions

3. Revision Say and act! (Who says it!) Welcome to our hotel. Let me help you with your luggage. This way , please. I’ll show you to the 10th floor. Here is the light switch. I’ve come for your luggage.

4. Words and Expressions daily [ ‘deili ] adj.每天的,日常的 lobby[‘ lɔbi] n.大厅 decide [di‘said] v. 决定　 manner [’mænə]n. 礼貌,举止 duty [ ‘dju:ti ]n. 职责　　 satisfied [’sætɪs'faɪd] guide [‘gaid]v.引路,引导 　whether [’hweðə]conj.是否 Image [ ‘imidЗ ] n.形象　　satisfied with对…感到满意 Include [in‘klu:d] v. 包括　 stand for代表,表示

5. Pre-reading Activities • Choose the correct answer. 1. Guests will be firstly welcome at the B . A. front desk B. door C. lobby 2. Who helps with a guest’s luggage? B A receptionist. B. A bell man. C. A lobby manager.

6. Text Listening • A Bellman in a Hotel A bellman’s job is very important because a bellman is the first person that guests meet in a hotel. Guests’ first impression on the bellman usually can decide whether they are satisfied with the service. A bellman’s daily duty includes welcoming guests at the door, helping with heavy luggage, guiding guests to the Front Desk, showing guests to their rooms and providing information about services in the hotel. A bellman’s manners and service can always stand for the image of a hotel.

7. Exercises • 1. Tick ( √ )True or False in the box. • T F 1).The bellman usually stands at the door to welcome the guest. 2).What the guest thinks about the bellman has nothing to do with the service in the hotel. 3). The bellman deals with the check-in. 4). The bellman can answer the guest’s question about services in the hotel. 5). The bellman cleans the guest’s room.

8. 2. Choose the correct word to complete the sentences. 1. Let me help/helping you with your luggage. 2. Good morning, sir. I’ve came/ come for your luggage. 3. We will keep/ kept your bags at the porter section. 4. You have got/ get three pieces of luggage? 5. A bellman’s duty include/ includes providing service, information in the hotel.

9. Keys to the exercise: 1. Tick ( √ )True or False in the box. 1).T 2). F 3). F 4). T 5). F 2. Choose the correct word to complete the sentences. 1).help 2). Come 3). keep 4). got 5). includes

10. Translate these sentences 1. A bellman is the first person that guests meet in a hotel. 行李员是客人在宾馆遇见的第一人。 2. Guests’ first impression on the bellman usually can decide whether they are satisfied with the service. 客人对行李员的第一印象通常决定他们对酒店服务是否满意。 3. A bellman’s manners and service can always stand for the image of a hotel 行李员的态度和服务总是代表酒店的形象。

11. Language Points • 1.be satisfied with 对…感到满意 Mr.White is very satisfied with his students’ marks. • 2. stand for 代表，表示 These letters stand for the name of the hotel. • 3.A bellman’s job is very important because a bellman is the first person thatguests meet in a hotel. 1).because 引导原因状语从句(因为行李员是第一位人） 2).that 引导定语从句（客人在宾馆遇见的）

12. Summary & Homework • Read article loudly and try to translate it into Chinese. • Copy new words and expressions.

13. Thank you for your cooperation!