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Making an IMPACT UHMLG Spring Forum 1 March 2010

Making an IMPACT UHMLG Spring Forum 1 March 2010. Helen Bingham and Mark Bryant. Lies, damn lies, statistics, and impact. NHS libraries better at collecting data relating to inputs and outputs, than outcomes

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Making an IMPACT UHMLG Spring Forum 1 March 2010

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  1. Making an IMPACTUHMLG Spring Forum1 March 2010 Helen Bingham and Mark Bryant

  2. Lies, damn lies, statistics, and impact • NHS libraries better at collecting data relating to inputs and outputs, than outcomes • Need evidence to demonstrate that library/knowledge services are enabling the organisations that they serve to meet their objectives • People – especially politicians and senior managers - respond to story – need narrative and rich qualitative data to augment the statistics

  3. The NHS Quality & Productivity Challenge – QIPP Need to measure and demonstrate value NHS Library Quality Assurance Framework England - LQAF 1.3c “The positive impact of library/knowledge services can be demonstrated” Full compliance = a variety of methods are used to systematically gather information about the impact on organisational objectives/patient care..... Focusing our efforts www.nesc.nhs.uk

  4. To support clinical decision making To support commissioning decisions and policy making To support lifelong learning by all NHS staff To support research (Report of a national review of NHS health library services in England – Peter Hill – March 2008) Reminding ourselves of our key purposes www.nesc.nhs.uk

  5. The evolution of the Impact Toolkit www.nesc.nhs.uk

  6. The Impact Toolkit • Currently available on the NESC website (google NESC impact toolkit) • Will appear at www.libraryservices.nhs.uk when this site is launched • Simple, pragmatic tools plus tips on use • Four tools • Online survey • Semi-structured one-to-one interviews • Case studies • Questionnaire for recipients of literature searches www.nesc.nhs.uk

  7. The South Central experience to date • Online survey of staff at Buckinghamshire Hospitals NHS Trust - 2 weeks - 195 respondents • One-to-one interviews with 8 therapists by someone from outside the Trust • Survey of recipients of literatures searches done by South Central libraries during March 2009 – questionnaire sent out at end of April, closing date mid May – 38 completed questionnaires • Case studies – no South Central examples yet, but see London Alignment Toolkit at www.londonlinks.nhs.uk/ www.nesc.nhs.uk

  8. Adopt, adapt and improve • The online survey can be supplied to anyone with a SurveyMonkey subscription • Regional approaches – share the workload and the evidence • Research ethics approval not needed, but ensure that respondents are anonymous and aware of this • Personalise requests, send reminders • Think about incentives to participate www.nesc.nhs.uk

  9. Tips: online surveys • The purpose is: • To find out how staff look for information • To assess impact on patient care • The most statistically based tool – don’t expect much rich data • Provides management information for the library • Pointers to areas for further work • Place a link in an email, include in the body of the email or attach - DO NOT INCLUDE IN A BULLETIN – more than one click is oblivion www.nesc.nhs.uk

  10. Tips: interviews • Objectives: • To obtain rich qualitative data, illustrating the impact of information provided by and through library services • To identify narrative that could be used to ‘tell the story’ of the services and their impact on patient care, for potential later use in marketing library services • Most difficult part is organising the interviews • Keep informal and short - ask about specific, recent instances of information use, rather than about library use in general • Use ‘independent’ researchers if possible • Staff time is an issue www.nesc.nhs.uk

  11. Tips: case studies and questionnaires for recipients of searches • Use case studies for more discursive richer information • Remember that the respondents are self selecting and will already be users of the service • For searches, think about the time lapse between receipt of results and use/impact • Often provide the richest data for the minimum staff effort www.nesc.nhs.uk

  12. Applying the toolkit • Consider the audience for the data • Focus around a management event/marketing initiative • Milton Keynes PCT – incorporated into library services SLA • Nuffield Orthopaedic Centre – revised service – is it working? • Ridgeway – incorporated into library strategy • Oxford Healthcare Libraries – refined questionnaire www.nesc.nhs.uk

  13. Contacts • Mark Bryant • Co-author of toolkit, conducted interviews • Mark.Bryant@ridgeway.nhs.uk • Jennie Kelson • Library Services Manager, Buckinghamshire Hospitals • Jennie.Kelson@buckshosp.nhs.uk • Helen Bingham • Library & eLearning Lead, NHS South Central • Helen.Bingham@nesc.nhs.uk www.nesc.nhs.uk

  14. References • The value and impact of information provided through library services for patient care: a systematic review Weightman, A & Williamson, J HILJ 2005 22 4-25 • The value and impact of information provided through library services for patient care: developing guidance for best practice Weightman, A, et al HILJ 2009 26 63-71 www.nesc.nhs.uk

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