Customer Relationship Management - CRM Gesti n de Relaciones con el Cliente

Jan 27, 2012

0 likes | 283 Views

Parte I

Share Presentation

Embed Code

Link

paul2

Download Presentation

Customer Relationship Management - CRM Gesti n de Relaciones con el Cliente

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

Customer Relationship Management (CRM)

Customer Relationship Management (CRM). ProMISe FOLIO course. What is CRM? . CRM “is a business strategy that aims to understand, anticipate and manage the needs of an organisation’s current and potential customers” (1).

618 views • 18 slides

Customer Relationship Management (CRM)

Customer Relationship Management (CRM). As You Build Your Businesses Think About …. How will you know who your most valuable customers are? Can your customers talk to you? Have you created mechanisms for a dialogue?

419 views • 23 slides

Customer Relationship Management (CRM)

Customer Relationship Management (CRM). Nattapan Buavaraporn , PhD. CRM course outline. Introduction to CRM Six Market Model of CRM What is CRM? The purpose of CRM The existing customer behavior CRM trend. CRM course outline (Cont’).

3.11k views • 89 slides

Customer Relationship Management (CRM)

Customer Relationship Management (CRM). Introduction. Customer Relationship Management is a process used for developing stronger relationship between the customers by learning the needs and behaviors of them.

398 views • 18 slides

Customer Relationship Management CRM

Customer Relationship Management CRM. S. AMEER HASAN RIZVI. Grading . 1 st & 2 nd Term 30 Marks Final 30 Marks Term Report 20 Marks Quizzes 5 Marks Home Assignments 10 Marks Class Attendance & Participation 5 Marks Total 100 Marks . CRM Course Outline .

372 views • 5 slides

CRM ( CUSTOMER RELATIONSHIP MANAGEMENT )

CRM ( CUSTOMER RELATIONSHIP MANAGEMENT ). Administração do relacionamento com o cliente Processo que permite Identificar Atrair Diferenciar Reter A empresa foca desproporcionalmente seus esforços nos clientes mais lucrativos. CRM ( CUSTOMER RELATIONSHIP MANAGEMENT ). Práticas de CRM

331 views • 19 slides

CRM (Customer Relationship Management)

CRM (Customer Relationship Management). Készítette: Biró Zsófia Enyedi Andrea Hirth Helga Jakab Fruzsina Lerner Zsuzsanna Tomor Linda. Mi is az a CRM ?. Ügyfélkapcsolat kezelés ill. menedzsment Vállalatok versenyben maradjanak a piacon

254 views • 11 slides

Customer Relationship Management (CRM)

Customer Relationship Management (CRM). Chapter 4 Customer Portfolio Analysis Learning Objectives Why customer portfolio analysis is necessary for CRM implementation

358 views • 10 slides

Customer Relationship Management (CRM)

Customer Relationship Management (CRM). “ If you leave client retention to chance, chances are you ’ re going to loose them ” John Gamble. Customer Relationship Mapping (CReM). Customer Power - Externalisation vs Internalisation.

471 views • 16 slides

CUSTOMER RELATIONSHIP MANAGEMENT(CRM)

CUSTOMER RELATIONSHIP MANAGEMENT(CRM). KESETIAAN PELANGGAN MENERUSI CRM. AHLI KUMPULAN. SURAYA BINTI ISHAK 116658 NURMAISARAH BINTI MUHAMMED NOR 116690 NURUL ELYANA BINTI MAHAMUD 116691 WAN NORJANNAH BINTI ABDUL HAMID 117003 NOR HAFIZAH BINTI ISHAK 118281. PENGENALAN. DEFINISI:

508 views • 22 slides

CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

CUSTOMER RELATIONSHIP MANAGEMENT (CRM). Holly Pund Jamia Seifert Nakia Sharp Olga Skiridova. “ CRM is the process of predicting customer behavior and selecting actions to influence that behavior to benefit the company usually leveraging on information technology and database-related tools. ”.

971 views • 72 slides

Customer Relationship Management (CRM)

Customer Relationship Management (CRM). Sugar CRM. Boost Sales, Retain Customers and Save Money

457 views • 25 slides

Customer Relationship Management - “CRM” (Gestión de Relaciones con el Cliente)

Customer Relationship Management - “CRM” (Gestión de Relaciones con el Cliente). Parte I “Conceptos Generales de CRM”. INTERNET. Concepto de CRM. “Gestión de Relaciones con Clientes” Es la Combinación de Acciones Estratégicas orientadas a fortalecer las relaciones con los Clientes

655 views • 20 slides

Customer Relationship Management (CRM)

Customer Relationship Management (CRM). خلاصه ای در باره ي. تعریف.

248 views • 13 slides

CRM Customer Relationship Management

CRM Customer Relationship Management. DEMOGRAFIA quem são eles?. CONSUMIDOR. PREFERÊNCIA DE MÍDA onde eles podem ser encontrados?. PSICOGRAFIA o que eles querem?. COMPORTAMENTO DE COMPRA o que eles compram?. DEMOGRAFIA.

219 views • 11 slides

CRM – Customer Relationship Management

CRM – Customer Relationship Management. alkalmazási lehetőségei a könyvtárban. „ Első az ügyfél számunkra - mert, ha nem, valaki más számára az lesz.”. Mi is ez?. Ügyfélkapcsolat menedzsment Ügyfélszolgálat menedzsmentje Vevő kapcsolatok menedzsmentje Ügyfél kapcsolat-kezelés

300 views • 20 slides

Customer Relationship Management (CRM)

Customer Relationship Management (CRM). Definition of CRM. “CRM is concerned with the creation, development and enhancement of individualised customer relationships with carefully targeted customers and customer groups resulting in maximizing their total customer life-time value”. What is CRM?.

587 views • 29 slides

CRM Customer Relationship Management

CRM Customer Relationship Management. Rich DuBose, Arnold Kelly, Mellisa Thom and Ben Wylie. Outline. General elements of CRM Spending and trends CRM ROI Why some company succeed and others fail at CRM Industry uses 12 key applications Top 5 providers of CRM

1.17k views • 82 slides

Customer Relationship Management (CRM)

Customer Relationship Management (CRM). “ If you leave client retention to chance, chances are you ’ re going to loose them ” John Gamble. Customer Relationship Mapping (CReM). Basle, 2nd October 2006. Customer Power - Externalisation vs Internalisation.

530 views • 16 slides

Customer Relationship Management (CRM )

Customer Relationship Management (CRM ). CRM ?. “Strategy” “An approach to building and sustaining long-term business with customers.” It is about creating a feel of high touch in high tech environment. CRM.

469 views • 37 slides

CRM Gestão de Relacionamento com o Cliente . Customer Relationship Management

CRM Gestão de Relacionamento com o Cliente . Customer Relationship Management. “CRM é um conjunto de processos e tecnologias para gerenciar relacionamentos com clientes efetivos e potenciais e com parceiros de negócios por meio de marketing, vendas e

371 views • 20 slides

Customer relationship management(CRM)

KrazyMantra Developed keeping in view wide industry challenges, the Krazy Mantra CRM covers a range of enterprise applications to help enterprise manage business operation flawlessly.A robust system, designed and developed to manage customer data, access business information, automate key enterprise functions, including sales, marketing, vendor management, employee administration and business partnership among others.

53 views • 4 slides

More Related