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Unit 3

Unit 3. Communication. 2 Types of Communication. 2 Types of Communication. Verbal. 2 Types of Communication. Verbal Body Language. Verbal Communication Steps. Verbal Communication Steps. Listen and eye contact. Verbal Communication Steps. Listen and eye contact

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Unit 3

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  1. Unit 3 Communication

  2. 2 Types of Communication

  3. 2 Types of Communication • Verbal

  4. 2 Types of Communication • Verbal • Body Language

  5. Verbal CommunicationSteps

  6. Verbal CommunicationSteps • Listen and eye contact

  7. Verbal CommunicationSteps • Listen and eye contact • Reflective feedback-restate

  8. Verbal CommunicationSteps • Listen and eye contact • Reflective feedback-restate • Wait for the talker to finish talking

  9. Verbal CommunicationSteps • Listen and eye contact • Reflective feedback-restate • Wait for the talker to finish talking • Do not finish their sentence

  10. Verbal CommunicationSteps • Listen and eye contact • Reflective feedback-restate • Wait for the talker to finish talking • Do not finish their sentence • Do not talk over them

  11. Non-Verbal Communication

  12. Non-Verbal Communication • Facial Expressions

  13. Non-Verbal Communication • Facial Expressions • Body Language

  14. Non-Verbal Communication • Facial Expressions • Body Language • Arms folded

  15. Non-Verbal Communication • Facial Expressions • Body Language • Arms folded • Head cocked, sway back and forth

  16. Non-Verbal Communication • Facial Expressions • Body Language • Arms folded • Head cocked, sway back and forth • Tapping fingers or movement of legs/arms

  17. Non-Verbal Communication • Facial Expressions • Body Language • Arms folded • Head cocked, sway back and forth • Tapping fingers or movement of legs/arms • Hands on hips, in the pockets

  18. Other Communication Cues • Looking around

  19. Other Communication Cues • Looking around • Looking down

  20. Other Communication Cues • Looking around • Looking down • Hand gestures

  21. Road Blocks

  22. Road Blocks • ESL- translator, speak their language

  23. Road Blocks • ESL- translator, speak their language • HOH- speak slower, increase volume slightly, or write on a note pad

  24. Road Blocks • ESL- translator, speak their language • HOH- speak slower, increase volume slightly, or write on a note pad • Culture- understand the cultural issues

  25. Road Blocks • ESL- translator, speak their language • HOH- speak slower, increase volume slightly, or write on a note pad • Culture- understand the cultural issues • Pain- comfort, take more time

  26. Road Blocks • ESL- translator, speak their language • HOH- speak slower, increase volume slightly, or write on a note pad • Culture- understand the cultural issues • Pain- comfort, take more time • Nervous- comfort, take more time, provide a distraction

  27. Road Blocks • ESL- translator, speak their language • HOH- speak slower, increase volume slightly, or write on a note pad • Culture- understand the cultural issues • Pain- comfort, take more time • Nervous- comfort, take more time, provide a distraction • Scared- communicate and distract

  28. Types of Questions

  29. Types of Questions • Open-ended- provides the opportunity to give more information.

  30. Types of Questions • Open-ended- provides the opportunity to give more information. • Closed-ended- answer with a short answer usually yes or no.

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