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BUCKS YOS AND VIEWPOINT Why we use Viewpoint How we use Viewpoint Strengths and weaknesses

DEVELOPING SERVICES BY CONSULTING YOUNG PEOPLE Becky Crang Performance Review And Information Officer. BUCKS YOS AND VIEWPOINT Why we use Viewpoint How we use Viewpoint Strengths and weaknesses Information collected Wider context of consulting service users Future developments.

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BUCKS YOS AND VIEWPOINT Why we use Viewpoint How we use Viewpoint Strengths and weaknesses

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  1. DEVELOPING SERVICES BY CONSULTING YOUNG PEOPLE Becky CrangPerformance Review And Information Officer

  2. BUCKS YOS AND VIEWPOINT Why we use Viewpoint How we use Viewpoint Strengths and weaknesses Information collected Wider context of consulting service users Future developments

  3. WHY WE USE VIEWPOINT YJB Key Elements of Effective Practice Inspection Report “Feedback from service users, parents / carers and children and young people was overwhelmingly positive” Practitioner interest

  4. HOW WE USE VIEWPOINT YOT Service Quality questionnaire End of every statutory intervention Volunteers Six monthly evaluation

  5. STRENGTHS AND WEAKNESSES Strengths: User friendly Manipulation of data Anonymisation Identification of patterns

  6. STRENGTHS AND WEAKNESSES Weaknesses: Use at end of intervention Attendance Limitations of resources Use with older young people Clients with multiple interventions

  7. INFORMATION COLLECTEDand how this has been used to inform service development Information relating to: The YOS and its environment Attitudes to offending Education, training and employment Leisure activities Changes

  8. WIDER CONTEXT OF CONSULTING SERVICE USERS Feedback forms for YOS programmes: Final Warning modules Specialist group programmes Parenting groups / one-to-one Victim satisfaction Practitioner satisfaction YP involvement in interviews

  9. FUTURE DEVELOPMENTS Training of more volunteers Expansion of Viewpoint usage Improvement in technology Improvement in overall approach

  10. Questions?

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