Developing a Strong Working Knowledge of Academic Support Services and Referral Processes Dr. Cynthia Wolf Johnson, Ass

1. Developing a Strong Working Knowledge of Academic Support Services and Referral Processes Dr. Cynthia Wolf Johnson, Associate Provost for Academic Services Mrs. Shonta Le Master, Director, CLAS Advising Center Mr. Howard Simms, Associate Director, University Advising Center

2. Expectations For The Session • Introduce student resources to new faculty/staff advisors • Re-familiarize seasoned faculty/staff advisors with student resources • Introduce referral processes that will encourage students tofollow through and take action • Collaborate with fellow faculty/staff advisors on effective referral processes and previous advising experiences • Others expectations?

3. Scenario #1 Paul is not doing well in his pursuit of the engineering major. He finds calculus hard to comprehend. He has been to Supplemental Instruction and tutoring. He needs to find a major more suited to his skills, interests and aptitude.

4. Scenario #1 Paul is not doing well in his pursuit of the engineering major. He finds calculus hard to comprehend. He has been to Supplemental Instruction and tutoring. He needs to find a major more suited to his skills, interests and aptitude. • Career Assessments – Focus II, Strong Interest Inventory, MBTI • Career Advisor by Academic Discipline

5. Scenario #2 Hannah is currently declared in a major. She finds it interesting. It is a “good fit” for her. She wants to know what types of careers her major will allow her to pursue upon graduation.

6. Scenario #2 Hannah is currently declared in a major. She finds it interesting. It is a “good fit” for her. She wants to know what types of careers her major will allow her to pursue upon graduation. • Career Advisor by Academic Discipline • WCIDWAMIs and more • Experiential Learning (Co-Ops , Service Learning, 49erships, Internships, etc.) • Consult with Faculty in Field of Study • Academic Professional Student Organizations

7. Scenario #3 Matthew applied for financial aid in February. He did not qualify for any assistance at that time. It is now the first day of school for the fall semester. He just received a phone call from his mother. He learned that his father was just laid off from Bank of America. He is now worried that he will be unable to complete his education.

8. Scenario #3 Matthew applied for financial aid in February. He did not qualify for any assistance at that time. It is now the first day of school for the fall semester. He just received a phone call from his mother. He learned that his father was just laid off from Bank of America. He is now worried that he will be unable to complete his education. • Financial Aid website (finaid.uncc.edu) can answer most questions • Each student is assigned a Financial Aid Counselor • Information at “the window” • Residency Determination Office (resdetermination.uncc.edu) • On-campus employment opportunities (hr.uncc.edu/students) • University Career Center • Job Location and Development Program (JLD) • University Professional Internship Program (UPIP)

9. Scenario #4 Raven is an entering freshman. She is having trouble adjusting to the academic demands of college. She is a full-time student, taking 15 credit hours. She also has a work-study job in the Library, working 20 hours a week.

10. Scenario #4 Raven is an entering freshman. She is having trouble adjusting to the academic demands of college. She is a full-time student, taking 15 credit hours. She also has a work-study job in the Library, working 20 hours a week. • University Center for Academic Excellence • Begin with an Individual Consultation • Study Skills Assessment / Learning and Study Strategies Inventory (LASSI) • Tutorial Services /Supplemental Instruction (SI) • Building Educational Strengths and Talents (B.E.S.T.) • Study Smarter Workshops • Students Obtaining Success Peer Mentoring

11. Scenario #5 You receive an email from Brian. He has registered for all of his classes for the upcoming semester except for one. He has tried several times, but the system will not allow him to do so.

12. Scenario #5 You receive an email from Brian. He has registered for all of his classes for the upcoming semester except for one. He has tried several times, but the system will not allow him to do so. • Have the student: • Double-check the error message after registration attempt in Banner Self Service • Review the Error Code on the Office of the Registrar Website • Contact Registrar’s Office if problem continues

15. Scenario #6 Sarah came to your office for advising. She left your office with a list of courses and her appointment time for registration. She is sitting in front of the computer when her registration opens. She logs in and tries to register. She is unable to do so. Upon further investigation, she finds that she has a hold.

16. Scenario #6 Sarah came to your office for advising. She left your office with a list of courses and her appointment time for registration. She is sitting in front of the computer when her registration opens. She logs in and tries to register. She is unable to do so. Upon further investigation, she finds that she has a hold. • Have the student: • Confirm the type of registration hold on account • Take care of situation immediately to avoid late registration

21. Scenario #7 Seth has Ds and Fs in all of his classes at mid-term. You ask to meet with him to form a plan of action for the rest of the semester. During your conversation, you learn that Seth is an Iraq War Veteran. He spent 2 years in combat on the frontline. Now that he has returned home, he is having issues adjusting to civilian life and school.

22. Scenario #7 Seth has Ds and Fs in all of his classes at mid-term. You ask to meet with him to form a plan of action for the rest of the semester. During your conversation, you learn that Seth is an Iraq War Veteran. He spent 2 years in combat on the frontline. Now that he has returned home, he is having issues adjusting to civilian life and school. • University Counseling Center: crisis intervention vs. individual consult; 12 sessions per year • University Center for Academic Excellence (UCAE) • G.I. Bill Issues: classes, funds, compliance on major and credit hours per semester • Veterans Student Services Office: social interactions/additional resources; Veterans Club • Disability Services Office (ODS): if student self-discloses a disability or condition, refer to ODS; documentation needed; register with office prior to accommodation provisions

23. Scenario #8 Brittany is a Political Science major. She enjoys the content of her courses, but does not see herself pursuing a career that would allow her to use what she is learning. She thinks she wants to change her Political Science major to a minor. She has long had a passion for Chemistry, so she is considering that major. She took Business classes in high school and enjoyed the Accounting classes, in particular. She is considering earning a degree in Accounting.

24. Scenario #8 Brittany is a Political Science major. She enjoys the content of her courses, but does not see herself pursuing a career that would allow her to use what she is learning. She thinks she wants to change her Political Science major to a minor. She has long had a passion for Chemistry, so she is considering that major. She took Business classes in high school and enjoyed the Accounting classes, in particular. She is considering earning a degree in Accounting. • University Advising Center (UAC): transitional student advising center; seasonal walk-in advising available during year • ( students need to acknowledge intent ) • UAC is not an office intended to remove holds arbitrarily • It is a good practice to keep departmental webpages up-to-date with advising forms and curriculum changes

25. NEW Withdrawal Policy Effective Fall 2014 http://provost.uncc.edu/policies/withdrawals

28. Key Tools for Advisors Academic Support and Referrals • UNC Charlotte Academic Policy: Withdrawals (Undergraduate Students)http://provost.uncc.edu/policies/withdrawals • Central Advising website for UNC Charlotte: advising.uncc.edu • Advisor Section of Central Advising website: advising.uncc.edu/advisor • Advisor Toolkit and Manual: advising.uncc.edu/advisor/toolkit • UNC Charlotte: Summary of Support Services for Students • advising.uncc.edu/sites/advising.uncc.edu/files/media/Academic-Support-Services.pdf • University Advising Center: advisingcenter.uncc.edu • Academic Plans of Study: https://academics.uncc.edu/undergraduate-majors • Undergraduate and Graduate Catalogs: catalog.uncc.edu

29. QUESTIONS????????????????