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Effective Communication

Effective Communication . Nicole Gasparri, CGFO . Create the Environment. Welcome Introductions Ground Rules Concerns . Opening Communication . Form Groups. Effective Communicators . What makes an effective communicator Rate yourself 1 - 10. Effective Communicators .

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Effective Communication

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  1. Effective Communication Nicole Gasparri, CGFO

  2. Create the Environment • Welcome • Introductions • Ground Rules • Concerns

  3. Opening Communication Form Groups

  4. Effective Communicators • What makes an effective communicator • Rate yourself 1 - 10

  5. Effective Communicators • Speak clearly and concisely • Speak in another’s world • Listen • Present • Understanding / Compassion • Empathy

  6. Loud Speaker • 4 Parts to a Conversation • what you are saying to yourself • What you are saying out loud • What the other person is saying to them self • What the other person is saying out loud

  7. Effective Listening EXERCISE

  8. Effective Listening What is in the way of your ability to listen?

  9. Effective Listening • Being right • Concern for what is next • What you have to do later • What you are not saying • Judgments, assessments • Crafting your defense

  10. Effective Listening EXERCISE

  11. Truth About Communication • There are always 3 sides • What you think was said • What they think was said • What was really said

  12. What are you talking about ? Consider that your life experience is in direct correlation to the conversations that your having

  13. Exercise: What are you talking about?

  14. What are you saying? • Consider what you are saying is giving you your experience ….. • What’s wrong – what’s right • What there is to overcome vs. being responsible • What you have to tolerate vs. a solution • Negative – positive

  15. What could you say? • It is up to you to be responsible for what you say and how you leave people…. • What is another way to say it? • What could you be talking about?

  16. What gets in the way? • The unsaid • How things should be • Rackets ** ** The Three Laws of Performance

  17. What gets in the way? • Rackets • Persistent Complaints • Fixed Way of Being • Payoff • Cost ** The Three Laws of Performance

  18. Old vs. New Old Behavior New Behavior Judging / Assessing Acknowledging Anticipating Listening Knowing / Not Understanding Informing Partnership Threatened Non – threatening

  19. Old vs. New Old Experience New Experience - Disconnected - Connected - Disinterested - Interested - Disempowered - Empowered

  20. Take away …. What is one thing you will take away from today? What do you see would make the biggest impact in your communications? What is an action you will take to effect your communication?

  21. Effective Communication It is up to you; you get to say how it is going to go!

  22. Thank You!

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