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Growth of E-Government Services in Macedonia- (Online sophistication of e-Government services). Presentation by Prof. Dr. Marjan Gusev University Sts Cyril and Methodius UKIM PMF Institute of Informatics Skopje, Macedonia. Overview. To identify current situation To compare to EU
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Growth of E-Government Services in Macedonia-(Online sophistication of e-Government services) Presentation by Prof. Dr. Marjan Gusev University Sts Cyril and Methodius UKIM PMF Institute of Informatics Skopje, Macedonia
Overview • To identify current situation • To compare to EU • To identify real problems • To give idea what to DO
FINAL GOAL • Help the growth of eGovernment
E-Business & e-Government • Doing business by “electronic” means • Realizing government services by “electronic” means
“e” as a way of doing things • If “e” is a way of doing things one must first decide what “things” are supposed to be done? • Now that we know the right things to do, we will look at “e” as not a way of doing the right “things” but as a way of doing the right “things” in the right way
E-Readiness index • E-Readiness is the degree to which a country/state is prepared to participate in the networked world. • It would demand the adoption of important applications of ICTs in offering interconnectedness between government, businesses and citizens.
eGovernment benchmarks • The existing EU eGovernment benchmarks October 2006 (CapGamini) • Same methodology used for three measurements in Macedonia • October 2004 • March 2006 • March 2007
Methodology for eGov benchmarking • To measure online sophistication of basic public online services • To measure percentage of fully available online services
EU Basic Public Services • list of 20 basic public services, • 12 for citizens and • 8 for businesses.
Public services online progress • Indicators: • 1 posting of information online; • 2 one-way interaction; • 3 two-way interaction; and, • 4 full online transactions including delivery and payment.
Public Services for Businesses • 1. Social contribution for employees • 2. Corporation tax: declaration, notification • 3. VAT: declaration, notification • 4. Registration of a new company • 5. Submission of data to statistical offices • 6. Customs declarations • 7. Environment-related permits (incl. reporting) • 8. Public procurement
Conclusions about eGov services sophistication (1/5) • MK (Oct 2004) 7,89% • MK (March 2006) 32,89% • MK (March 2007) 49,98% • Evident growth
Conclusions about eGov services sophistication (2/5) • Still very bad performance • Good improvement tendency • The gap is still big to Europe
Conclusions about eGov services sophistication (3/5) • When MK will reach situation of EU 10NMS for June 2006? • Will reach June 2006 NME in 2009/2010! • Still far away from requirements of i2010 initiative for e-Government (including fully operational 20 benchmarking services)
Conclusions about eGov services sophistication (4/5) • What is current status of eGovernment • more then 5 years late!
Conclusions about eGov services sophistication (5/5) • Fully available online eGov services still on development
Identified problems for eCommerce • Lack of legislation required for eCommerce, eBusiness and eGovernment • Merchant Internet account • Accept electronic documents (invoices, tax, agreements, other docs) • Believe in digital id and secure transactions • Low level of awareness for e-services, e-inclusion and e-democracy
Conclusion • This presentation shows • where we are, and • where we would like to be. • It shows also how – • It is the government to decide to realize the projects!