1 / 25

Behavioural Insights for Improved Service Delivery: A Jamaican Perspective

This presentation discusses the application of behavioural insights in the Ministry of Finance and Planning in Jamaica for improved service delivery. It explores the use of design thinking and behavioural economics to understand and predict human behavior, and how these tools have been utilized in the MOFP Transformation Programme. The session provides practical insights and highlights the added value of the UNDP/MOFP partnership in driving change management.

simonem
Download Presentation

Behavioural Insights for Improved Service Delivery: A Jamaican Perspective

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. The UNDP Innovation Facility (SHIFT)   Ankara, Turkey 23 – 25 September 2014 Ministry of Finance and Planning, Jamaica “Managing Change for Improved Service Delivery Innovatively” Behavioural Insights based Institutional Design: A Ministry of Finance and Planning, Jamaica Perspective Dr Elsie LAURENCE-CHOUNOUNE Deputy Resident Representative United Nations Development Programme • Jamaica, Bahamas, Bermuda, Turks & Caicos and Cayman Islands Trudy-Ann JAMES LINTON Director, Strategic Organisational Development Ministry of Finance and Planning, Jamaica

  2. Agenda The Jamaican Context The MOFP Context The Change Partnership: UNDP and MOFP Jamaica Applying Behavioural Insights based Design Thinking to MOFP Transformation

  3. Vision 2030 Jamaica • “Jamaica – the place of choice to live, work, • raise families and do business”.

  4. Vision 2030 Jamaica …

  5. Our Reality

  6. The Ministry of Finance and Planning, Jamaica: Where we are now… • Economic Reform Programme (ERP) well underway • Standby Agreement with the IMF in place • Public Financial Management Reform action plan • Economic Programme Oversight Committee • MOFP Strategic Review

  7. MOFP Transformation Programme • Realigned Organisational Structure • Technology-enabled Improvement of Critical Business Processes • Customer Centric Service Orientation • High talent workforce in a learning organisation A Centre of Excellence, 2017

  8. Rethinking Change Management

  9. UNDP ADDED VALUE

  10. UNDP/MOFP Partnership

  11. Value Proposition of UNDP/MOFP Partnership

  12. Change Management … Predicting Human Behaviour • TRADITIONAL VIEW OF HUMAN BEHAVIOUR • However, this Perspective Fails To Explain And Predict A Large Proportion Of Behaviour And Decisions. 

  13. Introducing Behavioural Economics /Behavioural Insights to change managementhttp://www.youtube.com/watch?v=XH_Bzxp8-dA&sns=em

  14. Messenger • Norms • Defaults • Salience • Affect • Commitments What is Behavioural Economics (BE)/Behavioural Insights (BI)? • Ego • Incentives • Priming • Influencing Behaviour The MINDSPACEWay

  15. Applying BE/BI: Practical Insights • Attractive • Easy To encourage behaviour change, make it EAST: Easy, Attractive, Social and Timely. • Social • Timely • 'Change Minds by Changing Contexts'

  16. Applied BE/BI: Practical Insights in Context

  17. Linking BE/BI to Public Administration • BE/BI: An Invaluable Tool • Key insights into the psychology of behaviour motivations • Low cost/ low pain option for curbing or motivating behaviour

  18. Applied BE/BI and Design Thinking

  19. Design-thinking model (adapted from Stanford art institute)

  20. Applying design-thinking through be/bi Empathize Refine/replicate Define Test Ideate Prototype

  21. Applied BE/BI in the MOFP Transformation Programme Value Added to ...

  22. BE/BI Applied Intervention Success @ MOFP • UNDP Model for similar Public Sector Interventions in SIDS and MICS • BE/BI Model for Jamaican Public Sector Renewal

  23. In closing… Old ways won’t open new doors… Author Unknown When was the last time you did something for the first time? Author Unknown

More Related