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PIKA TECHOLOGIES

VALUE ADDED RESELLER MANUAL. PIKA TECHOLOGIES. FEATURE PRODUCT: µWarp µIPBX . Latest revision: June, 2014. Table of Contents. SECTION I: OVERVIEW & VALUE PROPOSITION SECTION II: INSTALLATION SECTION III: DEBUG & DIAGNOSTICS SECTION IV: SUPPORT & DOCUMENTATION. Section I.

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PIKA TECHOLOGIES

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  1. VALUE ADDED RESELLER MANUAL PIKA TECHOLOGIES FEATURE PRODUCT: µWarp µIPBX Latest revision: June, 2014

  2. Table of Contents SECTION I: OVERVIEW & VALUE PROPOSITION SECTION II: INSTALLATION SECTION III: DEBUG & DIAGNOSTICS SECTION IV: SUPPORT & DOCUMENTATION

  3. Section I µWarp µIPBX OVERVIEW & VALUE PROPOSITION

  4. What is µIPBX? µIPBX is a low cost, 100% solid state, fully functional, SIP based IP PBX with enhanced security that is both easy to install and easy to configure

  5. µIPBXFeatures Overview * Voicemail to email IVR and auto attendant DTMF Clamping to improve processing 15 concurrent calls 15 party conferencing Firewall For a full feature listing, please refer to “important links” page at the end of this document * Features are IP-based only

  6. µIPBX Target Customers Value Added Distributors (VADs) System integrators (SI) PBX Installers Value OEM (white label) resellers Value Added Resellers (VARs) Telecom operators

  7. µIPBXCompetitive Differentiators Compact:3.8”L x 1.5”W x 1.1”D (9.6cm x 3.8cm x 2.8cm) Enhanced security Feature rich* Customizable GUI White label branding and customization options Tier 1 support * Please refer to “Important links” page for more details on product features

  8. Hardware Specifications

  9. Re-Branding & Customization Requests PIKA supports re-branding and other customizations requests for µIPBX hardware* and software Part Number PIK-99-00991 * 500 unit minimum order quantity to support hardware customization. Options for label customization include a choice between sticker or silkscreen

  10. Section II µWarp µIPBX INSTALLATION

  11. Existing Network Recommended Network Hardware Connection SIP Phones • Advantages: • Allows phone auto provisioning • Higher VoIP security • Delivers best performance • Requirements: • Requires existing wiring • Requires manual phone provisioning or must serve DHCP

  12. Configuration Work Flow Connect to the µIPBX over IP STEP 1 STEP 2 • Configure the µIPBX through the onboard GUI: • Setup time and date • Provision phones • Setup trunks • Program dial plan • Setup auto attendant • Setup voicemail box • Other features to configure include music-on-hold (MOH), paging etc.

  13. How to Connect to the PIKA µIPBX STEP 1 STEP 2 STEP 3 Establish connection to the µIPBX by plugging in the USB key to yield the unit’s IP address Once the configuration GUI appears, log in using a username & password (default admin / admin) Direct your web browser to the IP address that appears

  14. GUI screen shot

  15. * IP Phone Provisioning PIKA µIPBX enables full SIP plug-and-play detection and push from the following phone manufacturers: • For phones not on this list, manual provisioning is available, refer to uIPBX user guide (see Important Links page in this manual) • Other phones can be added based on volume opportunity, contact support@pikatech.com

  16. USB Key Usage for the PIKA µIPBX It is not mandatory to use a USB key with the PIKA µIPBX however, it does provide additional storage which allows the following enhancements: Custom IVR prompts storage enabled Voicemail size limits removed (default five per extension @60 seconds) Voicemail formats stored as WAV delivering higher quality & email compatibility MoH single file limit removed Enables remote updates through the GUI Logs

  17. Section III µWarpµIPBX DEBUG & DIAGNOSTICS

  18. µIPBXDiagnostic Workflow Overview • DETERMINE SOFTWARE REVISION • PEFORM A FACTORY RESET AND RECOVERY • DETERMINE HARDWARE FAULT • DETERMINE SOFTWARE FAULT • PLEASE REFER TO FOLLOWING PAGES FOR DIAGNOSTIC CHALLENGES & SOLUTIONS

  19. Determining a Hardware Fault

  20. Software Debugging • Insert USB key and wait at least 15 seconds, remove and install on a PC. • Check file: uIPBXinfo.txt • Includes version information and IP address • Check file: iIPBX_logs/uIPBX.log • Troubleshooting log • Enabled through GUI • Reporting > System Logs > ‘Start Logging to USB’ • email these files and problem description to support@pikatech.com

  21. Factory reset and recovery Refer to the uIPBX User Guide for doing the following: Factory reset Use this to wipe the unit to factory configuration. GUI > Factory Reset (configuration) Recovery Use this in case of no GUI access. Recovery through USB (file: pikaupbx.reset) Firmware recovery (file: bin file)

  22. How to do a firmware upgrade Refer to the uIPBX User Guide for the following: Via GUI Preserves current configuration. GUI > Update, and follow procedure. Via USB Key Use this in case of no GUI access. Place firmware BIN file on USB key, insert into USB port on unit.

  23. Section IV µWarpµIPBX SUPPORT & DOCUMENTATION

  24. Support Levels & Responsibility

  25. * Submitting a Level 3 Support Ticket When submitting a support ticket, please be prepared to provide the following; Product MAC address (see label on unit) µIPBX software version Detailed description of problem Log files Configuration backup file (backup_yeardate_time) * Level 3 support accepted from approved value added resellers only ** For ‘how to submit’ via support ticket link, please refer to “important links”

  26. Important Links

  27. VALUE ADDED RESELLER MANUAL PIKA TECHOLOGIES FEATURE PRODUCT: µWarp µIPBX Latest revision: June, 2014

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