Operations Report

1. Operations Report Neal J. Couture, CPCM Executive Director Board of Directors Meeting Denver, Colorado July 12, 2009

2. Action Items from April 2009 BOD Meeting • Publish an article in CM magazine regarding the NCMA Board of Directors election process, the results, and the lessons learned. Assigned to: Couture Status: September 2009 edition 2. Develop and implement a communication plan to the Chapters explaining that distribution of FY 2009 and FY 2010 rebates would not occur. Plan to include details on a grant program for chapters in need of the $1,000.00 chapter rebate. Assigned to: Chapter Development Committee Status: Pending BOD approval of proposals to eliminate rebates and adopt grants program. • Request legal opinion to confirm if decision to eliminate rebates was allowable per Article V of the Association’s By-laws. Assigned to: Couture Status: Complete 4. Review the chapter rebate process and make a recommendation for final resolution of the matter at the July 2009 meeting. Assigned to: Chapter Development Committee Status: Complete

3. Certification Program • Oversight plan: • Monthly written report to Executive committee. • Transactions, customer feedback, issues. • After 6 months, EC will determine whether additional oversight is necessary.

4. CMBOK Project • Kickoff meeting April 14, 2009. • Working groups being appointed and trained, research starts in July.

5. Annual Operating Plan Overview

6. Annual Operating Plan 2009-2010 Membership • Develop and propose to BOD a membership restructure plan. • Survey dropped members monthly, establish metric tracking % drop due to dissatisfaction. • Maintain average 18,500 members per month. • Recruit 4,400 new members. • Expand complimentary subscription program. • Survey retired and student members to identify special needs. • Review and assess all group membership agreements.

7. Annual Operating Plan 2009-2010 Education • E-courses: • Expand e-course portfolio by 15 courses, by incorporating audio-seminar recorded content. • Develop and implement instructor-facilitated, web-based certification preparation courses for each exam. • NES program: • Implement “Risk Management” NES. • Conduct 50 NES seminars. • Develop NES for release in September 2010. • Conduct CMLDP program. • Conduct 24 audio-seminars, with 66 sites/seminar average. • Conduct 4 CoPs virtual conferences. • Revise and publish certification preparation manuals.

8. Annual Operating Plan 2009-2010 Certification • Assess exam performance for each exam through September, and revise as necessary. • Validate exam questions against CMBOK 3.0 and preparatory materials.

9. Annual Operating Plan 2009-2010 Standards • Publish CMBOK 3.0. • Publish CM2 Competency Models for the CM profession. • Publish Organizational Alignment study.

10. Annual Operating Plan 2009-2010 Meetings • Conduct ADC2009 in Denver in July 2009. • Conduct Academic Conference – virtual – in August 2009. • Conduct GCMC2009 in Bethesda in November 2009. • Conduct ADC2010 in San Diego in March 2010. • Implement World Congress 2010 plan, for conduct in July 2010 in Ft. Lauderdale. • Conduct Career Fair at GCMC2009 in November in Bethesda. • Obtain trade association sponsorship for 2011 events. • Execute facility contracts for all conferences through June 2012. • Research and test VTC for conference sessions. Assess results and, if desired, develop plan for VTC adoption in future conferences.

11. Annual Operating Plan 2009-2010 Publications • Publish Contract Management magazine monthly, and conduct a readership survey. • Publish Journal of Contract Management in e-book form, with 500 paperback copies. • Publish the Resource Guide, with expanded expert directory. • Publish Risk Management book. • Publish standards in appropriate media. • Publish CM News e-newsletter twice monthly. • Maintain NCMA’s websites, publish news updates daily, implement members-only content service, and implement business intelligence.

12. Annual Operating Plan 2009-2010 Component Relations • Implement “Virtual Chapter” and “Chapter Lite” plans. • Redesign Communities of Practice (CoPs) program. • Implement online directories for EAC, Fellows, Speakers, Experts, and Mentors. • Publish monthly e-newsletters for Fellows, Students, Chapters and EAC. • Conduct Leadership Summit in Denver in July. • Conduct Mid-Year Leadership Conference in January in Las Vegas. • Conduct EAC meetings, with teleconferencing, at ADC2009, GCMC2009 and ADC2010 conferences. • Conduct Fellows meeting at World Congress 2010. • Conduct General Membership Meeting at ADC2009. • Conduct awards and honors program. • Obtain sponsors for Macfarlan awards.

13. Annual Operating Plan 2009-2010 Advertising • Obtain sponsorship for Journal in conjunction with sponsorship for the Macfarlan awards program. • Sell job ads on CMjobs.com website. • Sell print ads in Resource Guide and CM magazine. • Sell web ads on NCMA’s website. • Sell ads in NCMA’s e-newsletters. • Sell corporate memberships and educational partnerships. • Sell exhibits and sponsorships for ADC2009 in Denver, GCMC2009 in Bethesda, ADC2010 in San Diego, and WC2010 in Ft. Lauderdale.

14. Annual Operating Plan 2009-2010 Governance • Conduct Board of Directors Meetings and Committee Meetings at ADC2009 in July in Denver, at GCMC 2009 in November in Bethesda, at Mid-Year Leadership Summit in January in Las Vegas, and at ADC2010 in March in San Diego. • Conduct National Elections in February 2010. • Conduct Board Orientation webinar in June 2010. • Support committee activities.

15. Financial Report Update 1% increase over last year

16. Financial Report Update • Variance from budget • 2.0% unfavorable variance in revenue • 0.3% favorable variance in expenses