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NEC - TFB Communication Solutions

NEC - TFB Communication Solutions. Positioning the NEC Story Application Solution Selling Technology for Business 1112 Ocean Drive #202 Manhattan Beach, CA 90266 310-491-3890. Technology for Business TFB. TFB: Who and Why NEC America/NEC & TFB Successful History Since 1989

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NEC - TFB Communication Solutions

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  1. NEC - TFBCommunication Solutions Positioning the NEC Story Application Solution Selling Technology for Business 1112 Ocean Drive #202 Manhattan Beach, CA 90266 310-491-3890

  2. Technology for BusinessTFB • TFB: Who and Why • NEC America/NEC & TFB Successful History Since 1989 • Testimonials and References - More than 200 Installations • Vertical Industry Experts – Deliver Unique Capabilities That Work • Premiere Application/Integration Software Development Organization • Nationwide - “Turnkey” Support Organization • Sales and Marketing Organization • Corporate and Regional

  3. TFB Expertise Provides • Business Solutions Consulting • Custom Applications Development • Build what isn’t there • Enhances what is there • Systems Integration • Service and Support • Training Services • Market/Technical Expertise

  4. NEC/TFB Positioning • Product Positioning • Vs Avaya, other PBX manufacturers • Vs Stand-alone ACD/CTI/IVR • Vs Data Manufacturers (Cisco) • Differentiation • Custom Application Development • Systems Integration • Specialists:Deliver Customer-Based Solutions

  5. TFB Uniqueness “We Open Systems…”Proprietary PBX to the Larger World of C&C • Evolution - Call Center Contact Center • “Blended Inbound/Outbound Calling” • Multimedia Integration • Cradle-to-Grave Reporting • Telephone • Automated online (IVR) applications • Chat, Email, Web Collaboration, CRM • Navigator Companion/Enhancement

  6. TFB Products • IVR Applications • All Telephone Systems • CTI Applications • NEC, Avaya, Nortel • ACD Reports for NEAX Call Centers • Custom Application Development • Multimedia Integration

  7. Customer Communication Channels Access/Provision of Information Sales Customer Servicing Cost Containment/Resource Utilization Integrate telephone, Internet, email and fax Integrated Online Data Automated Outbound Campaigns Web Collaboration 24/7/365 Access Integration of People & Processes with Technology General BusinessWho Calls?…What do They Want?..How do We Provide It? Identifying Opportunities

  8. Agent Efficiency Customer Service Cost Containment Multimedia Communication Information Access Consolidated Reporting Blended Inbound/Outbound Calling Automated Callback ETA Queue Position Online Transactions Reduce 800 Line Charges Integrated Systems Agent Email, Agent Chat Agent Collaboration/Internet Callback CRM Screen Pop ACD Reports Call Center to Contact Center Identifying Opportunities

  9. Healthcare Hospitality Government Education Banking, Credit Union, Insurance Patient Accounts Manager Express Pharmacist Automated Appointment Confirmation Priority Routing Automated Ticketing Automated Callback Tax Treasury Child Support Services Insurance Verification/Coverage Class Registration Class Schedules Truancy Reporting Account Inquiry Funds Transfer Policy/Payment Status Vertical Markets Identifying Opportunities

  10. NEC BNS / TFB Sales Opportunities • Uncommon Abilities to “Read the Need” of Prospect • Identify Undefined Expectations – Solve Issues • Uncover Sales Opportunities for Long Term Relationships with Cross Functional Teams Due to the NEC TFB Offering • Expertise, Experience, References, Responsiveness & Credibility • Increase Effective Information Flow • Streamline People, Processes, Technology, & Communication • Integrate Voice/Data/Internet Systems Successfully • Improve Revenue Streams • Identify Prospect's Opportunities to Decrease Costs

  11. How We Help You to Close Sales • Pricing • Dedicated Regional Sales Provides Team Selling • Enhanced Sales Opportunities/Embedded Base… • Take Us With You & You Decide Our Role…no ego here • Source of information - “answer person” • Conduct a “needs-analysis” for Application Solution Selling • Demo Strategies – Melville, Client Site, Install Demo Site • Product Packaging – Tell us what you need

  12. Resources • TFB Support Team • Demo Room • Portable Demo – In Process • Collaterals • Targeted Vertical Markets • White Papers • Power Point Presentations • Product Tour (CD-ROM) • Web Links

  13. Thank You TFB Technology for Business 1112 Ocean Drive, #202 Manhattan Beach, CA 90266 www.tfbc.com • Bill Ginis, East Coast Territory Manager 631-399-8419 bginis@tfbc.com • Charles Cuggino, Principal 310-491-3838 cugg@tfbc.com • Diane D. Kaufman, VP Sales/Marketing 310-491-3890 dkaufman@tfbc.com

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