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Workplace Communications

Workplace Communications. Susan McGinley susan@mcginley.name (603) 801-8382. What? Why employees leave companies. The most popular employee complaint. The most important management skill. “Communication” is …. Communications Basics. Listening Skills GroupThink vs. Employee Engagement

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Workplace Communications

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  1. Workplace Communications Susan McGinley susan@mcginley.name (603) 801-8382

  2. What? Why employees leave companies. The most popular employee complaint. The most important management skill. “Communication” is … Susan McGinley susan@mcginley.name

  3. Communications Basics • Listening Skills • GroupThink vs. Employee Engagement • Corporate Culture Susan McGinley susan@mcginley.name

  4. Listening Skills • Natural Instinct is to Not Listen • Listening is Active Participation • “Good Listeners” do the following:1 • Think ahead of talker; • Weigh evidence presented; • Periodically review/summarize points presented; & • Listen between the lines. 1 Ralph G. Nichols & Leonard A. Stevens; Listening to People; Harvard Business School Press; 1999 Susan McGinley susan@mcginley.name

  5. Employee Engagement “The Road to Abilene” Story2 2 Jerry B. Harvey; The Abilene Paradox: The Management of Agreement; 1974 • Avoid GroupThink • Encourage Participation Susan McGinley susan@mcginley.name

  6. Corporate Culture –Effective Communication Loop Good Listeners Build Trust & Desire To Share Information Accurate Information & Constructive Feedback is Communicated People Talk Candidly without Fear of Reprisal or Judgment Susan McGinley susan@mcginley.name

  7. Corporate Culture –Ineffective Communication Loop Communication Barriers (Inconsistency, Punishment, Poor Listening, Unrealistic Expectations) Distorted Messages Communicated to Meet Perceived Expectations People Hoard Information & Only Present Good Results Susan McGinley susan@mcginley.name

  8. Communication Methods • Management Meetings • Skip Level • Town Hall • Business Reviews • Cascading Information • Newsletters (emails, postings, etc.) • Informal (water cooler, rumors, etc.) Susan McGinley susan@mcginley.name

  9. Communications Survey RATE THE FOLLOWING (see handout)… • Where is your company going? • Who is responsible for doing what? • How do you do your job? • How is your performance? Susan McGinley susan@mcginley.name

  10. Communications for Success COUNTDOWN OF TIPS… • Applicable to All Organizational Levels • For Immediate Implementation Susan McGinley susan@mcginley.name

  11. QUESTIONS?

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