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Annex A - 2012 Staff Survey - Headline Findings (1)

Agenda item: 17 Paper no: CM/03/12/14A. Annex A - 2012 Staff Survey - Headline Findings (1). Employee Engagement levels at CQC are moderate (EEI 55), but compared with 2010 (EEI 41% - ORC International) have improved significantly . Employees are more likely to:

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Annex A - 2012 Staff Survey - Headline Findings (1)

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  1. Agenda item: 17 Paper no: CM/03/12/14A Annex A - 2012 Staff Survey - Headline Findings (1) • Employee Engagement levels at CQC are moderate (EEI 55), but compared with 2010 (EEI 41% - ORC International) have improved significantly. Employees are more likely to: • Be proud to work for CQC (53%, up 16%) • Recommend CQC as a good place to work (42%, up 17%) • Want to be working for CQC in 12 months time (61%, up 10%) • Overall satisfaction at CQC 48% • Most measures which can be tracked over time have increased since 2010 (20 out of 28 statements) • Learning and Development is an area which has shown significant improvement • Satisfaction with the reward package saw the biggest drop since 2010

  2. Headline Findings (2) • Employees are most positive about the team in which they work and the ethos of service focus within the organisation • The lowest performing areas are morale, management of change and communications across the organisation • The directorates with the highest engagement levels are: • Human Resources (EEI 71) • Strategic Marketing & Comms (EEI 62) • The directorate with the lowest engagement level is: • Intelligence (EEI 52)

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