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EERE Web Coordinators

EERE Web Coordinators. Hosted by Drew Bittner. Oct. 20, 2011. Monthly Meeting. Agenda. Around the Room (15 min) – Drew Tree Jack Case Study (10 min) – Wendy & Elizabeth Transition to Energy.gov (15 min.) – Suzanne & Chris EERE Intranet (5 min) – Lou

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EERE Web Coordinators

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  1. EERE Web Coordinators Hosted by Drew Bittner Oct. 20, 2011 Monthly Meeting

  2. Agenda • Around the Room (15 min) – Drew • Tree Jack Case Study (10 min) – Wendy & Elizabeth • Transition to Energy.gov (15 min.) – Suzanne & Chris • EERE Intranet (5 min) – Lou • PIR Dynamic Page Project (10 min) – Scott & Billie • Project Review Team update (5 min) – Billie

  3. Tree Jack Case Study Tree Jack is a Web-based service that lets you run usability tests on navigation. It’s helpful for determining if users associate your navigation labels with your content. For EERE Communications Standards, we: • Surveyed users to see how they liked the “old” navigation • Ran a card sort to develop a “new” navigation • Tested that new navigation with Tree Jack • Made a few last changes to the navigation.

  4. Tree Jack Case Study Here’s how it works: http://www.optimalworkshop.com/treejack.htm

  5. Tree Jack Case Study A few things I learned when doing this: • I was only able to see the TreeJack results using Firefox. (Chrome works, too.) It didn’t work with any version of IE. • If a navigation label has something underneath it, it can’t be the “answer” or final result for a question. For example...

  6. Tree Jack Case Study Websites ... Analysis & Usability Content Analysis Statistics Surveys Usability  Graphics Alt Text ...

  7. Tree Jack Case Study Now let’s take a look at how the results look! http://www.optimalworkshop.com/treejack.htm

  8. EERE Web User Experience July 11, 2011 Energy.gov Integration Project Status Update Chris Stewart & Suzanne Boyd

  9. Approach | 3 phases EERE Transition We are here Phase 1 Phase 2 Phase 3 Discovery & user research Information architecture, final site design and content plan Production and launch

  10. Identify EERE key audiences and their goals Refresher: Project Goals Help users be successful on the Energy.gov / EERE site Achieve EERE & DOE organizational goals Reduce energy consumption Increase adoption of renewable energy technologies Strengthen energy security Protect the environment USERS WANT TO… DOE WANTS… PROJECT GOALS

  11. User research | EERE users and goals Google Analytics Click analytics Search logs Social media analysis Program specific user research Online survey Information center Navigation Paths

  12. Your perspective | key audiences and program/office goals

  13. Key deliverable: EERE Personas & connection to your goals Personas for EnergySavers

  14. Phase 1: status update SEPT OCT NOV DEC JAN FEB Project start up a Project plan and kick-off a Establish core team / roles a Communication plan Discovery a EERE corporate goals Energy.gov design, taxonomy, interface Program & stakeholder input Comparative analysis User research Online survey User research from programs and offices Web analytics & search logs Information center reports Social media Usability study Integration recommendation & roadmap

  15. Transition to Energy.gov Our goal: Communicate and collaborate with you. • Provide the support, data, and analysis you need • Ensure the process goes as smoothly as possible “To ensure that we are designing an experience that will effectively help you meet your program/office and user goals, we will be reaching out to you through your Web coordinators several times as this project progresses to provide information, feedback, and reviews.” - Rob Bectel & Phil West, Oct. 5, 2011 email to EERE program managers

  16. Transition to Energy.gov Your target audiences • Priority ranking • Characteristics: What makes your users unique? • Tasks: What are your users expecting to accomplish when they visit your websites? • User goals: Why are users visiting your websites? What’s their primary motivation? • Triggers: What types of events prompt your audiences to use your websites (news, seasonal cycle, etc.)?

  17. Transition to Energy.gov Your target audiences • Content: What important types of content will users need to accomplish their tasks? • User/action: What actions should users take with this content? • Sharing: With whom would users be interested in sharing this information? • Site goals: If users are successful in accomplishing their goals and tasks on the site, what program goals are supported?

  18. EERE Intranet • i2 Research & Analysis • Over 30 interviews w/EERE staff • Staff survey w/over 60 responses • Existing intranet web stats • Benchmark study of 16 of best government agency intranets • Card sort usability test • Suggestions from market research guru Gartner

  19. EERE Intranet • I2 Design Solutions • Focus on ‘cross-cutting’ (i.e. BA) or administrative content; ‘touches’ everyone • Task-based and most frequently visited sites • Special attention to news, especially internal • Architecture from ‘users’ perspective, not ‘suppliers’ • Coming: Forums & collaboration • Coming: Better data visualization of key EERE trends • Coming: ‘Single sign-on’ capability to EERE systems (eg. CPS, T&A) • Coming: User testing before roll out • Coming: Marketing campaign to raise EERE awareness

  20. Current static PIR page for one of the programs PIR Dynamic Page Project

  21. PIR documents will now be pulled from the EERE Publication and Product Library. PIR Dynamic Page Project

  22. The dynamic PIR page will look basically the same as the current static page. This is a test page set up for Biomass. PIR Dynamic Page Project

  23. This is where you come in. We’ll need each program’s library admin to: Appropriately tag all PIR documents in that program’s library. Add PIR documents to the library that aren’t currently there, and tag them. Add PIR designations as appropriate when adding new documents to the library. PIR Dynamic Page Project

  24. Soon, when you tag documents in the library admin interface, you’ll see a new taxonomy tree for PIR. Use these taxonomy designations in addition to the regular taxonomy you would use for these PIR documents. PIR Dynamic Page Project

  25. Refer to the PIR glossary. http://www.eere.energy.gov/pir/glossary.html This is your guide to the new PIR taxonomy terms. PIR Dynamic Page Project

  26. When do I have to do this? We will be following up with the library admins on when you can begin tagging your PIR documents in the library. The dynamic PIR pages for the programs will be launched one at a time, when each has its documents tagged. We’d like to complete the project and have all dynamic pages live by December 31. PIR Dynamic Page Project

  27. We’ve made another revision to the project info form: Project Review Team update

  28. Wrap Up • Next meeting: Nov. 17

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