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Personal Communication

Personal Communication. Joy Musselman. Objectives. Participants will identify at least 1 action they can personally take to improve overall effectiveness of one-on-one communication. Participants will be able to list 4 communication strategies to resolve 1:1 conflict

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Personal Communication

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  1. Personal Communication Joy Musselman

  2. Objectives • Participants will identify at least 1 action they can personally take to improve overall effectiveness of one-on-one communication. • Participants will be able to list 4 communication strategies to resolve 1:1 conflict • Participants will be able demonstrate skills that promote the building of new social relationships through networking.

  3. Purposeful Conversation

  4. Seek First to understand….then to be Understood "Most people do not listen with the intent to understand; they listen with the intent to reply."-DR. STEPHEN R. COVEY

  5. Active Listening • GIVE YOUR FULL ATTENTION • ASK CLARIFYING QUESTIONS • PARAPHRASE TO SHOW UNDERSTANDING • LISTEN FOR AFFIRMING SIGNALS

  6. Conflict Conversation

  7. Resolving Conflict • START WITH INQUIRY RATHER THAN BLAME • USE NONCONFRONTATIONAL LANGUAGE • CLEARLY SAY WHAT YOU MEAN • SEEK COMMON GROUND • EXPLORE SOLUTIONS TOGETHER • PLAN FOR THE FUTURE

  8. Networking Conversation

  9. Less AwKWARDNeTWORKING • STRATEGIC POSITIONING • INITIATE FRIENDLY CONVERSATION • BE CURIOUS ABOUT OTHERS • SEEK TO GENUINELY GIVE, NOT GET • USE CONVERSATION STARTERS

  10. REferenCES • Harvard Manage Mentor, Strategies for Practicing Active Listening, Harvard Business School, 2017. • Harvard Manage Mentor, Strategies for Communicating During a Conflict, Harvard Business School, 2017. • Gino, F., How to Make Networking at Conferences Feel Less Icky, Harvard Business Review, Oct 12 2015. • Clark, D. 5 Ways to Make Conference Networking Easier, Harvard Business Review, Oct 13 2015. • Clark, D. Three Mistakes to Avoid When Networking, Harvard Business Review, Feb 18 2014. • Grant, A. Networking For People Who Hate Networking, Worklife with Adam Grant Podcast, Mar 18 2019.

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