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GSA Travel Management Information Service Key Performance Indicators

GSA Travel Management Information Service Key Performance Indicators. Leif Waller, GSA Federal Acquisition Service 4/10/14. Key Performance Indicators. Today’s discussion: Key Performance Indicators related to traveler decision making. What are the critical decisions travelers make?

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GSA Travel Management Information Service Key Performance Indicators

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  1. GSA Travel Management Information ServiceKey Performance Indicators

    Leif Waller, GSA Federal Acquisition Service 4/10/14
  2. Key Performance Indicators Today’s discussion: Key Performance Indicators related to traveler decision making. What are the critical decisions travelers make? Planning and booking Traveling Post-Trip What are the “right” choices?
  3. Survey: your last business trip
  4. Advanced Reservation It can save money to book in advance, even and especially when booking contract fares. Deep discount contract fares (“dash CA”) more likely available booked in advance, savings average 35% per flight. If allowed to reserve restricted fares, savings estimates consistently around 30% but often require early booking. CWT Travel Management Institute estimates travelers wait 8 days between identifying the need to travel and actually booking their tickets.
  5. Advanced Reservation
  6. _CA Use Same benefits as YCA fare, but at lower price. Capacity controlled! These fares become less available the longer a traveler waits to book.
  7. _CA Use
  8. Hotel Visibility The best way to ensure in-policy hotel stays is for travelers to book in ETS or with TMC. GBTA/Concur Survey, 2013: out-of-policy travelers spent $58 more per day than in-policy travelers. “Hotel visibility” provides a measure of how often travelers are booking hotels in channel.
  9. Hotel Visibility
  10. Compact Car Rentals A very nuanced measure, treat with caution! Compact cars are prices significantly less than alternatives, and often are adequate for most business travel. Like hotel data, depends upon channel use.
  11. Compact Car Rentals
  12. From Measurement to Management Travel management function critical to effectiveness: Measures are directional and rarely straightforward Understand potential causes, direct further research Coordinate management: policy, training, communication Once 30% has been cut, efficiency and smart travel become more critical
  13. Staring at the dashboard…
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