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INDEPENDENT COMPLAINTS DIRECTORATE

This presentation outlines the priorities for the Independent Complaints Directorate for the upcoming financial year, including staff qualifications, asset management, investigations, and information management systems.

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INDEPENDENT COMPLAINTS DIRECTORATE

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  1. INDEPENDENT COMPLAINTS DIRECTORATE Presentation to thePortfolio Committee on Safety and Security 16 March and 26 March 2007

  2. Introduction Mr P Mongwe

  3. ICD PRIORITIES FOR 2007/2008Programme 1: Administration • Complete audit to utilized Programme 3 staff members who possess LLB qualification for Investigators – especially in terms of DVA and Class IV cases • The establishment of a Debtor Section in Finance as from 1 April 2007 • To establish an Asset Management Unit in Supply Chain Management - for purposes of the segregation of duties – as and when funds become available • With the limited capacity in SCM, maintain a satisfactorily Asset Register – in line with the prescripts • To decentralize more financial duties as and when funds become available • Maintain the use of the monthly Leave Registers in all the offices

  4. Programme 2: Investigations • Upgrading salaries of investigators • Establish two (2) satellite offices (Richards Bay and Mthatha) • Implementation of the revised targets developed from the business process project • Review all Standard Operating Procedures • Review Protocol with MPS re investigation of criminal offences • Compilation of an investigation manual for newly appointed investigators

  5. Programme 3: Information Management system • ICD Ten Year Celebrations ICD will be celebrating its ten years of existence on 01/04/2007 • Research Workshop On 28th April 2007 the ICD will host a workshop on the research findings - recently completed Envisage to join SAPS in the implementation of a designed strategy geared towards decreasing deaths in police custody or as a result of police action • DVA Conduct research especially in terms of the DVA to provide a basis for the implementation of lessons and, breaking the barrier of the “culture of silence” around domestic violence

  6. PROGRAMME 1 : Administration Mr E Valoyi

  7. STAFF COMPLEMENT Growth: Additional 17 (7%) more positions for 2007\2008 financial year

  8. STAFF COMPLEMENT (CONT…) 2006/2007 2007/2008 (35%) 80 = H/O (33%) 83 = H/O (65%) 151 = Provinces (67%)165 = Provinces Total: 231 Total: 248

  9. NEW POSTS AS FROM 1/04/2007

  10. AUDITOR GENERAL’S CONCERNS: 2005/2006 • SCM Policy approved and implemented as from 1 April 2006 • All staff members were trained in respect of the SCM procedures • Follow-up SCM training to be arranged in 2007 • SCM framework being implemented in parts • Discrepancies in terms of leave mostly experienced by the Provinces • Quarterly meetings of the Administrative Forum used for training on leave matters • Monthly reports used by Responsibility Managers for monitoring and reporting on leave

  11. AUDIT GENERAL’S CONCERNS: 2005/2006 (Cont…) • HRM to perform annual inspections • Human Resource Plan was revised in line with the Public Service Regulations

  12. PRIORITIES : 2007/2008 • Complete audit to utilized Programme 3 staff members who possess LLB qualification for Investigators – especially in terms of DVA and Class IV cases • The establishment of a Debtor Section in Finance as from 1 April 2007 • To establish an Asset Management Unit in Supply Chain Management - for purposes of the segregation of duties – as and when funds become available • With the limited capacity in SCM, maintain a satisfactorily Asset Register – in line with the prescripts • To decentralize more financial duties as and when funds become available • Maintain the use of the monthly Leave Registers in all the offices

  13. PROGRAMME 2 :Investigation of ComplaintsMr T Tshabalala

  14. Strategic objectives

  15. Performance – current financial year

  16. Performance – finalised backlog

  17. Backlog as at end February 07

  18. Backlog of cases • Causes of backlog • Workload versus capacity • Vision 2005 strategy to be fully investigative body • Action plan to deal with backlog • Research by Proactive Oversight Unit (POU) • Business process re-engineering • Different targets for different types of cases • Project based approach to finalize backlog • Bi-annual audits by National office

  19. Performance – finalised current fin. year

  20. Performance – total finalized

  21. Total closed cases per province

  22. Outcomes – convictions

  23. Outcomes - convictions

  24. Outcomes – convictions

  25. Outcomes – convictions

  26. Outcomes – convictions

  27. Outcomes – convictions

  28. Outcomes – convictions

  29. Outcomes – convictions

  30. Anti-Corruption Command (ACC) In the 2006/7 financial year • A staff compliment of 4 posts • Provide services in provinces • Received 64 cases of corruption by SAPS/MPS • 31 substantiated • 33 closed as unsubstantiated/unfounded • 24 investigations continuing • 2 cases in court • 1 dept case re Station Commander and 1 member o/standing for collusion in escape by prisoners • 2 await DPP decision & 1 DPP declined prosecution • Project investigation on missing firearms from DMPS

  31. High profile investigations • Some of the instances of abuse of power • SAPS Warrenton: An Inspector is out on bail and faces a charge of rape of a suspect at the police station. DNA results outstanding • SAPS Volksrust: A female suspect arrested for drunkenness; was incarcerated in a male holding cell where she was repeatedly raped by more than 4 inmates; 2 members are on suspension for the incident

  32. Investigative training Two training sessions were conducted September 2006 • 29 investigators trained in basic investigations skills such as crime scene management, statement taking, report writing, etc February 2007 • 68 investigators attended training on • Database • Financial investigations – presented by AFU • Role and prevention of money laundering and corruption presented by Financial intelligence Centre

  33. Challenges • Our challenges remain unchanged • Long distances to be traveled for crime scenes attendance and conducting investigations • Late notifications by SAPS re crime scenes • SAPS management reluctance to implement our recommendation re disciplinary matters • Retention of skilled investigators especially in the ACC

  34. Priorities - 2007/8 • Upgrading salaries of investigators • Establish 2 satellite offices (Richards Bay and Mthatha) • Implementation of the revised targets developed from the business process project • Review all Standard Operating Procedures • Review Protocol with MPS re investigation of criminal offences • Compilation of an investigation manual for newly appointed investigators

  35. PROGRAMME 3:Information Management System Ms N Sihlezana

  36. OBJECTIVE Information Management and Research is to maintain a current complaints register, allocate and follow – up on cases and oversee the implementation of DVA and analyze all information on the database, producing at least 3 reports (2 – research reports and 1 – workshop) annually recommending interventions to enhance human rights focused service delivery in policing. Further, to improve the management of information through technology and the dissemination of information in order to market the organization to various stakeholders

  37. PERFORMANCE 2006/2007 1. COMPLAINTS CASE INTAKE: • 80% of new cases are captured and processed within 48 hours • Improvement on feedback to clients; from 30 days to 7 days • Streamlined business process project which was conducted during August to November 2006, resulting in an improved updating of the database; from 60% to 75% • All line staff in the provinces (both investigators and case analysts) were trained on the complaints registry process, database management, registering cases on the database, and, the training is still continuing on an ad hoc basis and on an one-on-one basis.

  38. 2. COMMUNICATION AND MARKETING • Prompt media responses– time taken to respond to media enquiries is within the 1 hour of receipt and we do meet that target. • ICD Marketing Activities – The target of 12 activities per province exceeded in some provinces. For example Limpopo organized 26 awareness campaigns and North West conducted 24. The events involved members of the communities and they were addressing stakeholders on the mandate and the role of the ICD in terms of DVA. • Partnerships – Considering partnerships with Business Against crime and other stakeholders. Forging relationships with Gender based organizations and also looking at the National Action Plan to end Violence – especially their strategic objectives and priority action for criminal justice system 3.PRODUCTION OF A RESEARCH WORKSHOP • Target met- the said workshop will be conducted on the 28/03/07.

  39. 4. PROACTIVE OVERSIGHT 2006/ 2007 4.1 Research Production of qualitative reports containing recommendations – target met Two research reports have been conducted. The first research report was done by ICD. The topic of the research report: Investigation of deaths as a result of police action in KwaZulu-Natal, Gauteng and the Eastern Cape Rationale of the research – although the last few years have witnessed a significant decline in deaths as a result of police action and deaths in police custody the number of such deaths remained relatively high in the 3 provinces Findings– will be discussed in the workshop on 28th March 2007 The second research report is done by ICD in collaboration with the ISS. We are still Busy with the research which should be completed by April 2007. The topic of the Research: Compliance with ICD recommendation by the SAPS

  40. 4.2 Station audits Various ICD provincial offices conducted station audit to determine the level of compliance with DVA – target has been met and in some provinces exceeded. For example: KZN conducted 71 and Northern Cape 55. Eastern Cape – 27 North West - 23 Workshops– 12 Workshops were conducted.

  41. 5. MONITORING THE IMPLEMENTATION OF THE DVADuring this calendar year the ICD received 46 cases of non-compliance during the first semester and 58 cases during the second semesterA total number of such cases of non-compliance were recorded across all provinces, a minimal number of applications for exemption, after internal prosecution, was receivedBoth reports have been produced and the report with regard to the second semester will soon be tabled

  42. INFORMATION TECHNOLOGY 6. IMPROVED FEEDBACK TO COMPLAINANTS: • (In the process to link “SMS’s” with the Case Management System. Complainants will be contacted through cell phone “sms’s” with regard to the progress on their cases rather than phoning them or calling them to the office) • Remote electronic connection for Investigators and staff (Sought to empower investigators by taking statements and printing it in the field) • Intranet – We have finalized the intranet and it will go live in April 2007. This tool will enhance communication between the National Office and the Provincial offices and vice versa

  43. OVERVIEW – CASES REGISTERED 2006/2007

  44. Table 1: Deaths, Criminal offences, Misconduct and DVA cases intake

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