INDEPENDENT COMPLAINTS DIRECTORATE

1. INDEPENDENT COMPLAINTS DIRECTORATE Portfolio Committee for Safety and Security 09 March 2005

2. Introduction Adv KD McKenzie Executive Director

3. PROGRAMME 1 : ADMINISTRATION Mr EG Valoyi

4. OBJECTIVE To provide for the overall organization of the Department Activities Financial Management Human Resource Management Internal Auditing Security Management Supply Chain Management Auxiliary Services

5. STAFF COMPLEMENT

6. Misconduct Cases

7. Grievances

8. Bursary Administration

9. Training & DevelopmentCourses attended according to levels

10. Examples of Courses Project Management Supervision Balanced Scorecard Project Management Labour Relations Strategic Thinking Minutes Taking

11. STRATEGY- 2005/2006Staff Compliment

12. Key results areas

13. Key results areas (Cont.)

14. Service Delivery Improvement Plan (SDIP)

15. Challenges • Full implementation and roll-out of the Supply Chain Management • The full implementation of the Human Resource Development Plan (HRDP) • Continued reduction of vacancy rate. It has dropped from 9.6% to 3.2%

16. Programme 2: Investigation of Complaints Mr T Tshabalala

17. Programme Investigation • The objective of the Programme is the investigation of: • Deaths in police custody and as a result of police action • Criminal offences including allegations of corruption • Complaints of misconduct or service delivery

18. Strategic objectives for 2005/06 • The effect of implementation of vision 2005 strategy: • More cases being actually investigated • Independent and impartial assessment of the allegations • Speedy finalisation of misconduct cases • Effective control of the investigations • Increased public confidence in complaints handling mechanism • Increase in expenditure • Travelling • Subsistence

19. Strategic objective • Integrity Strengthening • Integrity / reputation of ICD • Training • To remain at the cutting edge of our business, skilling of investigators on an ongoing basis is crucial • Effective planning, management of resources, forensic investigation and technology • Improve Service Delivery

20. Challenges • Rapidly growing policing agencies • Vast areas to conduct operations • Dynamics of investigation the police • Policing the entire province from 1 operational base • Additional funds – appoint 1 investigator in each of 3 provinces – for each of the years in the MTEF cycle

21. Indicators /Targets for 2004/05

22. Indicators /Targets for 2004/05

23. Indicators /Targets for 2005/06

24. Summary • Shift in focus necessary • Full execution of mandate • Address stakeholder concerns • Fully fledged investigative body • Remaining at the cutting-edge of the business we’re in, both internationally and continentally • Service Delivery Improvement

25. Programme 3: Information Management & Research Mr S Mahlangu

26. OVERVIEW: NATIONALLY

27. Output 2004/2005 • Majority of new cases captured and processed within 24 hrs • Analysis of deaths related cases scrutinized much better by SAPS/ICD committee • Improvement on feed-back to clients • Finalization of monitored files expedited • Database system improved tremendously • ICD marketing drive run smoothly • ICD interventions on Domestic Violence cases improved • Research activities hampered by staffing constraints

28. PROACTIVE OVERSIGHT PLANS FOR 2005/2006 • Establishment of fully- fledged Research Unit - Appointment of Senior Researchers from 1 April 2005 - Researchers to consist of 1*DD and 3*ASD’s - Enlistment of Reference Group made up to experts - Continuation of partnership with Open Society Foundation • Intended research recommendations to focus on: - SAPS policy improvement - SAPS operations and systems - ICD operational efficiency and effectiveness

29. ADDITIONAL PROACTIVE OVERSIGHT PLANS • Conducting of cell inspections - Identify conditions prone to escalating custody deaths - Deployment and training of ICD Monitors for purpose of cell inspections - Production of cell inspection instrument - Better co-ordination of cell inspections • Conducting station audits - To check compliance with DVA - Deployment of monitors - Better co-ordination of station audits - Production of station audit instrument

30. IMPORTANCE OF PROACTIVE OVERSIGHT • Research contributes to police practice and policy reform • Pattern analysis result in practical reform and concomitant larger reduction of misconduct • Provides basis for lessons in terms of police practice • Important tool in improving training of police

31. ADDITIONAL VALUE OF PROACTIVE OVERSIGHT • Research findings provide basis for policy discussions/ conferences • Complainant surveys provide quality control in the complaint handling process • Allows for measurement of public awareness of ICD role/effective • Cell inspections contribute towards better custody management • Station audits improve the implementation of DVA

32. PROSPECTS OF SUCCESSFUL PROACTIVE OVERSIGHT PROGRAMME • Appointment of skilled researchers to make an impact • SAPS/ ICD relationship likely to strengthen even further • ICD has the advantage placed by handling and analysis of individual complaints • The necessary systems and infrastructure is already in place • Deployment of Monitors to facilitate cell inspections and station audits

33. IMS Priorities • Case Management System upgrade • Call Centre • Central management of all complaints • Better feedback to complainants • Integration with other systems • Electronic Document Management System • Pilot with 10 users • In line with government strategy towards a paperless government • Better document management / security of information • Remote connectivity for Investigators and other staff • Taking of statements and printing in the field • Marketing of ICD in remote communities • Partnership with Business Against Crime and other stakeholders • Collaboration around marketing activities

34. Conclusion Adv KD McKenzie