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Business Communications

Learn key e-mail etiquette, summarize points, and demonstrate understanding through activities and samples. Get tips on tone, subject lines, and avoiding conflicts. Practice composing professional emails in class activities.

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Business Communications

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Presentation Transcript

  1. Business Communications Best Practices for Effective E- mail

  2. What Can You Expect? • Build Knowledge of E-mail Etiquette • Summarize Key Points • Demonstrate Understanding with Class Activity

  3. A Few Email Samples

  4. Sample 1

  5. Sample 2

  6. Sample 3

  7. Summary: E-mail Tips • Only use when best communication • Avoid e-mail wars • Avoid using e-mail to “hide” or avoid conflict • Never put in e-mail what you wouldn’t say directly to the person • Use bullet points

  8. Summary Continued • Descriptive subject line- write ACTION when action is required of recipient • Be conscious of e-mail tone • Be careful of using all caps, exclamations • Spell check • Never send e-mail when angry

  9. Class Activity • Using the classroom laptops and desktops, compose and send 1 separate e-mails to me for the following situations: • 1) You received a bad grade in a class and want to schedule a time to discuss the grade with the teacher. • 2) You want to ask for Friday night off from work and need to send an e-mail to your supervisor • 3) You need to meet with a classmate to complete a marketing project, but feel they are not pulling their weight. Send an e-mail detailing your agenda for the next time you work together. HVANDYKE@LCPS.org

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