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Business 100

Business 100. Introduction to Business Dr. Kathy Broneck. Review. Fayol & Weber Organizational Models Restructuring Organizational Culture. Preview. Productivity Operations Management MRP and ERP GANTT, PERT and CPM charts. Productivity. Production Creation of goods and services

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Business 100

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  1. Business 100 Introduction to Business Dr. Kathy Broneck

  2. Review • Fayol & Weber • Organizational Models • Restructuring • Organizational Culture

  3. Preview • Productivity • Operations Management • MRP and ERP • GANTT, PERT and CPM charts

  4. Productivity • Production • Creation of goods and services • Productivity • Given certain constraints, how much can be produced over a period of time

  5. Affecting Productivity Percentage of Workforce

  6. Production & Operations Process Inputs Output Conversion Process Manufacturing UB’s Dry Cleaners Service

  7. Operations Management (OM) • Looks at transforming resources into goods and services • Gas to houses • Scheduling • Newspaper Paper Cutting

  8. Operations Management Functions • Facility Location • Facility Layout • Quality Control

  9. Performance Features Reliability Conformance Durability Serviceability Aesthetics Perceived Quality Dimensions of Quality

  10. Quality Control Standards • Six Sigma () Quality • Statistical Quality Control (SQC) • Statistical Process Control (SPC) • Baldridge Award • ISO 9000/14000/19011:2002

  11. Quality Control • Baldridge Award • Awarded in all areas of operations • Are customers’ wants and needs met? • Are customer satisfaction ratings better at your company than at competitors’?

  12. International Organization for Standardization • ISO 9000 • Customer needs • Handling complaints • Process control • ISO 14000 • Best management Practices • Environmental policies • Management reviews

  13. Just-In-Time (JIT) Inventory Internet Purchasing Flexible Manufacturing Lean Manufacturing Mass Customization Competing in Time Technology Assisted Computer-Aided Design (CAD) Computer-Aided Manufacturing (CAM) Modern Production Techniques

  14. U.S. Productivity 1999-2003 Industry Productivity Gain Consumer Electronics 14.1% Computers 12.6% Software 5.3% Insurance 5.0% Metals & Machinery 4.5% Banking & Finance 3.9% Source: Economy.com Inc.

  15. Control Procedures • Program Evaluation & Review Techniques (PERT) • Critical Path Method (CPM) • Gantt Chart

  16. GANTT Charts • Has one main completion goal • Minor goals in order to fulfill overall goal • 1 page of a chart • Good for under 10 activities • Activity (stretch goal, minor goal, task) • Timeline • Resources (people and materials)

  17. GANTT Chart Situation

  18. PERT Charts • Use of Critical Path Method (CPM) • Use when there are more than 7 steps or complex tasks • Shows Priorities and simultaneous work tasks

  19. CPM • Critical Path Method • Finding the sequence of tasks that takes the longest time to complete

  20. PERT Charts

  21. MRPs • Materials Requirement Planning (MRP) • Computer based • Sales forecasting to predict available materials • “rarely used”

  22. ERPs • Enterprise Resource Planning (ERP) • Computer based • Looks at the whole production process from start to shipment out • Tracks vast amounts of data flow • Costs millions of dollars to implement and takes several years to design • Systems, Applications And Products in Data Processing (SAP) • One of the major producers of ERP software

  23. Group Homework #2 • GANTT or PERT charts

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