Greater Virginia Peninsula Homelessness Consortium (GVPHC)

1. Greater Virginia Peninsula Homelessness Consortium (GVPHC) Centralized Assessment and Referral System Collaborating since 2008 (1986) 50+ member agencies and individuals

2. Greater Virginia Peninsula Homelessness Consortium • Services Coordination and Assessment Network (SCAAN) • Homeless Management Information System (HMIS) • Program Monitoring • Housing and Service Resource • SOAR Team • Ad Hoc • Point in Time, etc.) • 50 Peninsula • Vet Boot Camp • Coordinated Intake • GVPHC Committees

3. Greater Virginia Peninsula Homelessness Consortium (GVPHC) Centralized Assessment and Referral System Housing Hotline 866-750-4431

4. Coordinated Assessment Two General Models: April 2013 The GVPHC has voted to adopt a hotline, or centralizedsystem, with a geographically centralized front door at one distinct location where every person may call to access intake and assessment. • Centralized • Decentralized

5. funding • Developed white paper on the need for centralized intake • Discussed with business and community partners • Funded the merge of Southside and Peninsula HMIS system • Hired Case Manager • Equipment purchase Thank you Ferguson Enterprises and the Peninsula Community Foundation $150,000.00 donation over 3 years

6. GVPHC Housing Crisis Hotline

7. Call Intake Specialist • ForKids

8. Referrals • Peninsula Homeless Service Providers

9. Service • Coordination and • Assessment • Network (SCAAN)

10. LIVE!!!! September 15, 2014

11. First Week • Call volume reduction from 60 call to 18 daily • Appropriate referrals from provider • Consistence referrals to all providers

12. NEXT STEPS • Weekly meetings with providers • Press release • Design steps for entire COC coverage • Use data to identify needs and gaps in services

14. Call Point Referral ReportReferrals by NeedDate Range: 1/1/13-9/30/13 Number of Referrals

15. Referrals by Need Date Range: 1/1/13 – 9/30/13

16. Why Coordinated Assessment Works Creates a centralized process for standardized assessment and referrals Fosters an “anywhere” services strategy that's easily access by individuals and families seeking housing and services Promotes collaboration and coordination among Peninsula Homeless Service Providers. Creates a pool of data

17. Consumer Benefits • Ability to call one number to request assistance • Access to multiple service programs through one process, saving consumers valuable time in looking for and traveling to service sites • Accurate referrals to the correct service providers, thus increasing the chances that the consumers will be served promptly by the correct intervention

18. Agency Benefits • Improve cost efficiency, by replacing duplicative intake functions • Streamlined process for program admission decisions • Accurate referrals into programs • Affords agencies time to focus on preventing and minimizing shelter stays and providing services

19. SCAAN Development • August 2007 – Friends of the Homeless Shelter Closed • DHCD Requested GVPHC use the Grant • Shelter Coordination / Assessment Team Formed

20. SCAAN • Efficiently and effectively leverages • community resources to assist • individuals and families transitioning • out of emergency housing into • transitional or permanent housing • and to address barriers to • self-sufficiency.

21. SCAAN • Meeting Schedule: Every other Wednesday at 8:30AM (contact the chair for current information) • Location: The Salvation Army, • 1033 Big Bethel Road, Hampton, VA 23666 • Rapid Rehousing Staffing • Shelter Staffing

22. pROCESS • Application completed by referring agency • Process by either Hampton DSS or James City County • Case staffing – wrap around services • Develop ISP • Monthly follow-ups

23. Rapid Re-housing • Funding SCAAN enabled the region to see an 86% increase in RRH • RRH providers do not have to wait until SCAAN meets to house a consumer • SCAAN was using the model of fixing the person prior to housing • All clients are now housed as soon as a unit is available • Wrap around services begin at entry into a shelter or into a unit

24. SCANN • The benefits of the Services Coordination and Assessment Network (SCAAN) include: • SCAAN: upper and lower Peninsula, all Rapid Rehousing $$$ • Eliminating duplication, as multiple members of the committee are working simultaneously on a single case; • Reducing the time required to identify all the resources needed for success; • Allowing providers to access diverse services in a centralized location; • Effectively decreasing the cost associated with finding and distributing resources; • Promoting community coordination in the effort to prevent and end homelessness; • Matching clients quickly with all needed services and benefits to help them achieve self-sufficiency.

25. SCAAN • HAMPTON DEPT. OF SOCIAL SERVICES • HAMPTON-NEWPORT NEWS • COMMUNITY SERVICES BOARD • LINK OF HAMPTON ROADS, INC. • THE SALVATION ARMY, PENINSULA • PICH/HEALTH CARE FOR THE HOMELESS • VA DEPARTMENT OF CORRECTIONS • FAMILY REDIRECTION INSTITUTE • NATASHA HOUSE • INSIGHT ENTERPRISES, INC. • HELP, INC. • OFFICE OF HUMAN AFFAIRS • THE PLANNING COUNCIL • PENINSULA WORKLINK • U.S. DEPARTMENT OF VETERANS AFFAIRS Greater Virginia Peninsula Homelessness Consortium (GVPHC) Mission

26. SCAAN • DUCO • OXFORD HOUSE • YORK-POQUOSON SOCIAL SERVICES • NEWPORT NEWS DEPT. OF HUMAN • SERVICES • TRANSITIONS FAMILY VIOLENCE • SERVICES • MENCHVILLE HOUSE MINISTRIES • INSTITUTE FOR FAMILY • CENTERED SERVICES • VA EMPLOYMENT COMMISSION • YOUTH, EDUCATION & FAMILY • SERVICES • SOUTH-EASATERN FAMILY PROJECT • FAMILY YOUTH FOUNDATIONS Greater Virginia Peninsula Homelessness Consortium (GVPHC) Mission

27. QUESTION & ANSWER