The Baldrige Enterprise: Driving Excellence across the United States

1. The Baldrige Enterprise: Driving Excellence across the United States Summer 2012

2. “Baldrige is as important and impactful for the United States as it was when it was created 25 years ago and we, as an Enterprise, are committed to its continued success for the long term. “Continued involvement by all of our Enterprise partners and the large network of volunteers is essential to that continued success.” -- Debbie Collard, Chair Baldrige Foundation

3. What is the Baldrige Enterprise?

4. Enterprise Partners • Baldrige Performance Excellence Program • Alliance for Performance Excellence • ASQ • Foundation for Malcolm Baldrige National Quality Award

5. Baldrige Enterprise Vision To enhance the competitiveness, quality and productivity of organizations through an integrated financially sustainable Baldrige Enterprise with a strong core program and strong partner programs that carry the Baldrige brand.

6. Elements of the Enterprise Vision • Integrated operating model • Stakeholder governance model • Retained Presidential ties and prestige • Globally recognized Baldrige brand as the strategic framework in which performance improvement tools fit • Expanded public and private partnerships • Operational solvency • Evidence base to demonstrate the efficacy of Baldrige • Engaged and effective volunteer workforce • Ethical enterprise • Balanced participation across industry sectors

7. Baldrige Performance Excellence Program • Established by Congress in 1987 • Designed to improve the competitiveness of U.S. business (expanded to education and health care in 1998 and nonprofits in 2005) • Identifies role-model organizations • Internationally recognized and emulated • Management based on “askingreally good questions” • National resource Mac Baldrige

8. Alliance for Performance Excellence • National role in promoting performance excellence • More than 35 state and sector programs, covering all U.S. states • Provides tiered entry points for organizations, whether they are new to Baldrige or fine-tuning improvements • Members contribute more than $30 million per year of volunteer time to the performance improvement of U.S. organizations

9. Your Program Here

10. Tennessee Center for Performance Excellence • Established in 1993 • More than 1,200 Tennessee organizations have participated in the TNCPE program since it was founded • More than 175 leading professionals (including CEOs, Quality Managers and Chief Medical Officers) volunteer their time each year to serve as Examiners. • Examiners devoted more than 15,000 volunteer (unpaid) hours to Tennessee businesses and organizations in 2011. Sample

11. Tennessee Center for Performance Excellence (cont.) • Thirty-five organizations completed the TNCPE process in 2011. Nearly half of these represented the health care industry. • Maury Regional Medical Center (Columbia, TN) named one of the 15 highest performing health systems in the U.S. by Thomson Reuters in January 2012. Maury Regional utilizes the Baldrige framework and was awarded the TNCPE Excellence Award in 2009. • Mountain States Health Alliance utilizes the Baldrige framework for its network of 13 hospitals and received the TNCPE Excellence Award in 2009 and 2005. Sample

12. Tennessee Center for Performance Excellence (cont.) • TRICOR (Tennessee Rehabilitation Initiative in Correction) has been involved with TNCPE and Baldrige since 2006. TRICOR has seen an increase in revenues and decrease in recidivism rates over the last three years. • Tennessee’s Adult Education Program has been involved with TNCPE for the past decade and is ranked one of the top FIVE best performing programs in the nation. The program has significantly reduced costs ($307.07/student) while increasing GED pass rates (nearly 75%) over the past decade. Sample

13. ASQ • Supported grassroots efforts in expanding the Baldrige Award in health care, education, and nonprofit categories • Supports the Baldrige Program through campaigns to raise awareness of federal funding issues • Provides process management and support • Provides process evaluation, including support of the national award program • Includes more than 250 volunteer-run local sections and subsections in the United States, Canada, Mexico, Brazil, and Costa Rica

14. Foundation for Malcolm Baldrige National Quality Award • Created to provide the private sector a means to fund and support the Baldrige mission and ensure success • Foundation endowment funds expenses not covered by program fees • Foundation Board members represent prominent organizations • Foundation has no oversight of the Baldrige program and has no involvement in the award process

15. What is the state of the Enterprise?

16. Transition to Enterprise • Federal funding for Baldrige Performance Excellence Program zeroed out in 2012 • Baldrige Foundation funding commitment through 2015 • National Institute of Standards and Technology providing infrastructure support • Feasibility study completed to determine fundraising options for Baldrige Enterprise and proposed case for support

17. Transition to Enterprise, cont. • Baldrige Program business plan cuts expenses and identifies new revenue sources • Alliance member programs now serving states without programs • Leaders of Enterprise meeting weekly • Alliance Leadership Committee meeting monthly

18. Next Steps • Improvement of coordination and communication, with the agreement to think and act as though the Enterprise already exists • Identification of processes that need to be brought into alignment between the Alliance of state programs and the Baldrige Performance Excellence Program • Foundation leaders preparing for a significant fundraising effort

19. Enterprise Taskforces • Award Process Standardization • Criteria Sales • Distributed Training Model • Enterprise Integration • Marketing, Promotion, and Communication • Fundraising Campaign

21. Call to Action Share news with: • State, local, and national examiners • Boards of directors • Business schools/departments • Conference attendees • ASQ sections • Chambers of commerce • Trade associations