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Zensar Technologies

Analyst Meet March 26 th , 2007 Pune, India. Zensar Technologies. A CMMI Level 5 Company. www. zensar .com. IT Services. BPO Services. Finance & Accounting. Applications Development. Tech Helpdesk. Application Maintenance 24x7. Contact Centre. Application Migration.

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Zensar Technologies

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  1. Analyst Meet March 26th, 2007 Pune, India Zensar Technologies A CMMI Level 5 Company www.zensar.com

  2. IT Services BPO Services Finance & Accounting Applications Development Tech Helpdesk Application Maintenance 24x7 Contact Centre Application Migration Supply Chain Mgt Testing Retail MMS+POS 24x7 Database Support Oracle – SAP ERP Services BI-DW Content & Collaboration BUSINESS & IT CONSULTING KNOWLEDGE MANAGEMENT Zensar’s IT-BPO Services Model Infrastructure Services

  3. Integrated IT-BPO Benefits Integration Benefits • Optimization of resources across IT & BPO • Better utilization of infrastructure costs • Higher leverage of support systems • Enhanced productivity with multiplier effect • Better efficiencies • Economies of scale and • Better business process re-engineering • Simplified sourcing management • Improved speed of change

  4. Zensar BPO² Advantage

  5. Process Details US Retail Giant – Retail BPO • Managing core retail processes • Procurement and Supplier Support services for stores and suppliers based in USA, Canada, Mexico & Puerto Rico • Facilitate opening of all new stores in USA • Blended process with transaction processing, inbound, outbound and e-mail Danaher – Finance & Accounting • Shared Services Center for F&A covering 6 Danaher group companies in US & UK • Accounts receivables, Order management & secured debt collection • Outbound/Inbound customer service Marks & Spencer – Data Analytics • Upstream and downstream supply chain analytics • E-learning for suppliers • Six-sigma analytics

  6. Optimization Examples US Retail Giant – Retail BPO • In-house resources reduced by 1/3rd. • Reduced operating costs by up to 45% through off shoring and process optimization. • Call abandonment rate for support reduced to less than 5% from over 12% at client site. • Accuracy rate of 95% maintained consistently Danaher – Finance & Accounting • Daily Sales Outstanding (DSO) reduced from 53 days to 40 days • Past due reduced by 87% • Order entry throughput increased by 35% Marks & Spencer – Data Analytics • EPL usage increased from 58% to 97% through use of e-learning modules for suppliers across the globe • Zensar Merchandise allocation team reduced allocation time from 36 hours to 4 hours thus helping the IRM with better visibility. • Increased recovery from suppliers from 72 to 81%

  7. Customer Accolades Woo Hoo!! You guys are the best! Thanks so much for stepping it up and making it happen! Manager Procurement Operations US Retail Giant The Zensar team has proven to be a valuable asset to our organization.  They consistently produce high quality work and work well as partners with our team located in the US.  Manager – Accounts Receivable Videojet Technologies Hello team, Great team work!  The Everett team truly appreciates your support.  As we say here in America, "YOU GUYS ROCK!". Team Lead – Order Management Fluke Electronics

  8. Key Highlights – 2006-07 • Created value in F&A and Retail by managing key processes for marquee Customers • Retail BPO business contributed to 50% of total BPO revenue • Scaled the analytics business with new projects in retail analytics • Built blended process capabilities- F&A/Retail Processing, Inbound/Outbound queries and Email • Seamlessly transitioned critical retail processes in the year • M&S – Supply chain, Reporting & Data Analytics • US Retail Giant – Procurement, Supplier services & helpdesk • Expanded into new processes in existing accounts • US Retail Giant (Level 2 Procurement) • M&S (Fast fashion, downstream reporting) • Danaher (Matco Tools, Videojet) • Derived benefits from the Integrated IT-BPO Strategy

  9. 07-08 Focus Services • Retail BPO • Logistics • Procurement • Merchandise Management • Critical Path Management • Analysis & Reporting • Finance & Accounting • Accounts Receivables & Payable • Expense reporting • Order Management • Fixed Assets Management • General Ledger & Reporting • Data Analytics & reporting • Business Research • Contact Database management • Data Analytics & Content Population • Data entry, Cleansing, list de-dupe

  10. 2007-08 Road Map • Retail BPO Services:- Vendor Support Services, Merchandise Allocation, Logistics, Supplier Set up, Procurement • Double the Retail BPO business by March 08 • Retail BPO to be the key vertical focus to drive the growth of Zensar BPO • Focus on core processes within Retail • Build value in existing accounts and farm them • Finance & Accounting Back office Services:- Procure to Pay, Order to Cash, Record to Report • Thought Digital accounts to be farmed for Oracle based F&A services • Cross sell F&A services to all other Zensar customers • Focus on Integrated IT-BPO opportunities • KPO Services:- Data analytics and reporting, Tool based/Non tool based managed services • Focus on offering upstream and downstream supply chain analytics for Retailers • Extending elearning solutions across retail customers • Launch Transaction Processing services for the FSIG vertical • Stronger Marketing efforts in Europe and US • Expanded sales force

  11. Thank You

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