Supporting internal learning and change through stakeholder engagement June 2008

1. Supporting internal learning and change through stakeholder engagement June 2008

2. GNG at a Glance GNG’s Growing Network of Filling Stations in Ukraine as of the beginning of 2008 Leading domestic fuel retail company in Ukraine and market leading brand Concern Galnaftogaz owns: • 261 own stations, including 223 OKKO stations as of May, 30 2008; • 204 shops that operate on fuel filling stations as of end of April 2008. According to business plan of the Company, Concern will have 351 filling stations with shops with TOBI brand in the end of 2009. Internal learning and change presentation 2

3. Concern Galnaftogaz To get over to our clients, partners, shareholders and society in general our mission, in pursuance of which Galnaftogaz is established and actively operates. Slogan:Face to the world The company’s management puts the following meaning in this slogan: • we absorb all the best from different world’s sectors, turn that into advantages for clients and offer it in our products; • we stand with our ‘face turned to the customer’, we are open to the customers and to their needs, we strive to satisfy their needs in the best possible way and offer them services of the highest quality; • we offer complex and innovative solutions to the clients, which make them more successful; • we are open to cooperation, forward-looking in the staff relationship. We build relations with partners and shareholders on the transparency principle. Vision: The company is a leader in the effectiveness and quality of the products, offered on the market. OKKOTM is a strong nation-wide brand. Internal learning and change presentation 3

4. Concern Galnaftogaz ratings • Dun & Bradstreet: 5А2 rating (August 2006) • Concorde Capital: Ukrainian corporate governance - 1st place (February 2007) • Cbonds: Ukrainian issuer with the best information disclosure (April 2007) • Participant of United Nations Global Compact(May 2007) • Management of the company are recognized as leaders in their profession: Yuriy Kuchabsky, leading top manager of oil and gas industry (2nd place in 2007 according to Gvardiya rating of top managers); Nazar Kupybida, thebest financial director of Ukraine (1st place in 2007 according to Companion magazine rating) and other. • Credit Rating: uaA+ credit rating (2007) • all-Ukrainian rating program Gvardiya: A+ rating of corporate social responsibility (March 2008) Internal learning and change presentation 4

5. Project 1. Corporate governance Project 1. Implementation of corporate governance principles on the basis of cooperation with IFC • The company started to participate in IFC program of implementation of best international practices of corporate governance on December, 23 2003. • Concern Galnaftogaz approved Corporate Governance Code on April 2004. Internal learning and change presentation 5

6. Government Securities and Stock Market State Commission Business in Ukraine Management and shareholders of the company Investors Customers IFC Consulting companies Project 1. Corporate governance Stakeholders of corporate governance project Initiators Beneficiaries Internal learning and change presentation 6

7. Project 1. Corporate governance Results of the project • Implementation of corporate structure and Corporate Governance Code. • Well-ordered management structure with better task sharing. • Clearer and more transparent business structure and more efficient cooperation with investors. • The company started to grow with higher rates due to clear and transparent structure. • Company case animated other Ukrainian companies to arrange its corporate governance, but we see that this process requires further promotion in Ukraine. • International business and investors got the message that Ukrainian business develops according to generally accepted principles. • Experience of cooperation with IFC gave ground for future cooperation development with IFC and EBRD. • As a result of preparation to cooperation with IFC, Concern Galnaftogaz: conducted ecological audit of companies activities; developed and approved Strategic Development Plan for 2004-2008, then Strategic Development Plan for 2006-2010; CATRO International Management Consulting conducted personnel audit in order to verify capability of management to accomplish Strategic Development Plan. Internal learning and change presentation 7

8. Project 2. Internal learning and education Project 2. Internal learning and education through shareholder engagement • From personnel training to high quality business education in Lviv region and Ukraine. Stage 1 Stage 2 Stage 3 Internal corporate university External consulting Internal learning and change presentation 8

9. Project 2. Internal learning and education Stage 1. Using external consulting companies and consultants Starting from 2002 – Concern Galnaftogaz hired external trainers from KMBS, Pucelik consulting group, Lviv consulting group, Ernst & Young, CATRO International Management Consulting and other companies for training of employees of the company. • Using external consulting companies and internal trainers, Concern Galnaftogaz conducted the following trainings of its personnel in 2007: • ‘Basic skills for active sales for managers’ (76 participants) by internal trainers; • ‘Investment valuation of company’ (20 participants) with Universal investment group and ‘Quantitative analysis for effective decision making’ (30 participants) with KMBS; • ‘Effective sales skills of services of laboratories of oil products quality control’ (12 participants) by internal trainers; • ‘Organization of effective and quality BTL events’ (12 participants) with KMBS; • ‘HR Manager role. HR management system.’ and ‘Personnel hiring techniques’ (34 participants) by internal trainers; • ‘Technical control of construction and installation works’; ‘Project management basics’; ‘Mastery of planning and project management skills in company’ (77 participants) by internal trainers. Internal learning and change presentation 9

10. Society Management and shareholders of the company (internal corporate university) Management and shareholders of the company Employees Employees Business educators Partners Project 2. Internal learning and education Stage 2. Using external consulting companies and consultants In the beginning of 2006 Concern Galnaftogaz opened internal corporate university for education of its employees, including workers of fuel filling stations and laboratories. Initiators Beneficiaries Internal learning and change presentation 10

11. Ukrainian Catholic University Government and society Ukrainian business Softserve Clients Trottola Business educators Business educators Project 2. Internal learning and education Stage 3. Opening of Lviv Business School of UCU February 2008 – Ukrainian companies, Ukrainian Catholic University and a group of business educators merged its efforts to open Lviv Business School of UCU. Beneficiaries Initiators Internal learning and change presentation 11

12. Project 2. Internal learning and education Lviv Business School of Ukrainian Catholic University • Mission: • Lviv Business School of UCU is an open community of leaders whose goal is to foster the development of socially responsible businesses and effective and advanced management systems through the combined expertise of its faculty’s experience, skills, competencies and values. • Vision: • The long-term vision of the Lviv Business School is to nurture an open and effective business development environment through business leadership training and education according to international standards and professional criteria and values in the context of socially and responsible business practice. • Values: • • respect for diversity • • commitment to results and the mans and ways these results are achieved • • encouraging personality development • • continuous improvement and culture of quality • • respect for culture Internal learning and change presentation 12

13. Stakeholder engagement • Supporting internal learning and change • through stakeholder engagement • Stakeholders engagement assures implementation of company strategy and supports its efficient and innovative development, including supporting internal learning and change. Internal learning and change presentation 13

14. Thank you for the attention!