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MENARA PENINSULA ANALISIS KEPUASAN KONSUMEN TERHADAP PELAYANAN DI HOTEL

MENARA PENINSULA ANALISIS KEPUASAN KONSUMEN TERHADAP PELAYANAN DI HOTEL. for further detail, please visit http://library.gunadarma.ac.id. Abstrak.

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MENARA PENINSULA ANALISIS KEPUASAN KONSUMEN TERHADAP PELAYANAN DI HOTEL

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  1. MENARA PENINSULAANALISIS KEPUASAN KONSUMEN TERHADAP PELAYANAN DI HOTEL • for further detail, please visit http://library.gunadarma.ac.id

  2. Abstrak • ABSTRAKSI Ogie Radian Perdana Putra.10206712 ANALISIS KEPUASAN KONSUMEN TERHADAP PELAYANAN DI HOTEL MENARA PENINSULA PI. Jurusan Manajemen, Fakultas Ekonomi, Universitas Gunadarma, 2009. Kata Kunci : Analisis Kepuasan Konsumen, Hotel Menara Peninsula ( x + 50 + lampiran ) Analisis kepuasan konsumen pada Hotel Menara Peninsula ini bertujuan untuk mengetahui apakah konsumen telah merasa puas terhadap reability, responsiveness, assurance, empathy, tangibles. Untuk menganalisis kepuasan konsumen tersebut, maka digunakan dua metode yaitu : Pertama, metode Chi Square. Dari hasil keseluruhan kuesioner didapat X² hitung 79.32 lebih besar dari X² tabel sebesar 21.026 maka dapat ditarik kesimpulan bahwa konsumen lebih merasa puasterhadap fasilitas dan hasil yang dicapai oleh Hotel Menara Peninsul... • for further detail, please visit http://library.gunadarma.ac.id

  3. Bab 1 • ... • for further detail, please visit http://library.gunadarma.ac.id

  4. Bab 2 • ... • for further detail, please visit http://library.gunadarma.ac.id

  5. Bab 3 • ... • for further detail, please visit http://library.gunadarma.ac.id

  6. Bab 4 • ... • for further detail, please visit http://library.gunadarma.ac.id

  7. Bab 5 • ... • for further detail, please visit http://library.gunadarma.ac.id

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