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To: PPMC EMPLOYEES & MEDICAL STAFF PENN Presbyterian Medical Center is committed to providing safe, quality care and service to our patients and promotes a climate and atmosphere of non-punitive environment that encourages reporting and sustained safe patient environment.
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To: PPMC EMPLOYEES & MEDICAL STAFF • PENN Presbyterian Medical Center is committed to providing safe, quality care and service to our patients and promotes a climate and atmosphere of non-punitive environment that encourages reporting and sustained safe patient environment. • You are encouraged to identify opportunities to improve safety & quality of our care & service. You may bring any concerns you have – related to the care we provide, or any issue related to safety to: • Your Department Head, or your Clinical Chiefs • The Patient Care Coordinator (after hours) at 215-662-9926 • The Patient Safety Officer, Dr. Kevin Fosnocht at 215-662-9104 • If you feel your concerns are not adequately addressed, you may contact the following agencies without worry that your action will result in retaliation or disciplinary action: • Division of Acute and Ambulatory Care, Pennsylvania Department of Health, at P.O. Box 90, Harrisburg, PA or by phone at 1-800-254-5164 • Centers for Medicare and Medicaid Services (CMS) – 1-800-MEDICARE • TJC Complaint HotLine – 1-800-994-6610 or by Email: complaint@jcaho.org • Updated: 06/2008
