Business Communications Review

1. Business Communications Review 10 10 10 10 10 20 20 20 20 20 30 30 30 30 30 40 40 40 40 40 50 50 50 50 50 60 60 60 60 60 70 70 70 70 70 80 80 80 80 80 90 90 90 90 100 100 100

2. Communication Basics - 10 Which of the following is the best reason to take notes when receiving instructions? • To give the impression of listening • To keep busy while listening • To check accuracy and understanding • To practice handwriting

3. Communication Basics - 20 What are the four elements of a telephone message? • Name of caller, message, phone number of caller, name of person taking message • Name of caller, email address of caller, phone number of caller, address of caller • Name of caller, age of caller, phone number of caller, name of person taking message • Name of caller, address of caller, phone number of caller, name of person taking message

4. Communication Basics - 30 Why should a company teach employees cultural diversity? • Communicate instructions • Understand cultural differences • Show differences • Maintain stereotypes

5. Communication Basics - 40 What is the first step when beginning a task? • Predict outcome • Read directions • Begin process • Brainstorm topics

6. Communication Basics - 50 What type of communication gores from a subordinate to a superior? • parallel • upward • horizontal • downward

7. Communication Basics - 60 Which of the following best describes pronunciation? • Saying the words rapidly • Saying the words slowly • Saying the words loudly • Saying the words correctly

8. Communication Basics - 70 “Each student should sign up for a PIN to access his online records.” Wha tis incorrect about this sentence? • It is gender biased • It uses incorrect punctuation • It is culturally biased • It is a sentence fragment

9. Communication Basics - 80 Which term is used to describe a response to a message? • Feedback • Decipher • Decoding • Encoding

10. Communication Basics - 90 What is the first step in the communication process? • Sender encodes message • Message is sent • Sender has an idea • Receiver receives message

11. Communication Basics - 100 What is the last step in the communication process? • Receiver decodes message • Receiver receives message • Receiver sends feedback • Message is sent

12. Letters - 10 • The president of FBLA is writing to members across the state. What would be the best salutation? • Dear Sir or Madam • To whom it may concern • Gentlemen • Dear FBLA Member

13. Letters - 20 Which of the following sentences shows courtesy? • Please complete and return this questionnaire. • This course provides valuable information you should have received long ago. • We received your questionnaire Tuesday, and we should get around to filling it out by Friday. • Complete and return this questionnaire.

14. Letters - 30 What kind of sentence should be used to emphasize an important point in a letter? • simple • compound • Compound/complex • complex

15. Letters - 40 Which type of document contains the basic design and layout for commonly used business documents such as letters and resumes? • They are passive words • They are vague and difficult for the reader to understand • They create a negative tone and damage goodwill • They are too abstract

16. Letters - 50 Which of the following phrases is objective? • The fastest motorcycle on the road • The race car speeding at 147 miles per hour • A very fast car • An exceptionally fast truck on the freeway

17. Letters - 60 • Which of the following should come first in bad news communication? • Refusal/negative statement • Statement of company policy • Reasons for the refusal • Buffer/positive statement

18. Letters - 70 What is the best way to deal with the repetitive task of answering many inquiries about job openings? • Call each applicant within 24 hours • Use a carefully designed form letter • Meet with Human Resources • Respond with a personal letter to each applicant

19. Letters - 80 • What type of letter would announce the approval of credit? • Routine/good news • Persuasive/sales • Bad news/refusal • request

20. Letters - 90 What is a common way to open a sales/persuasive letter? • It should fully describe the product or service  • It should hide the price of the product • It should encourage the reader to act quickly  • It should get the reader’s attention

21. Misc. - 10 What does an attachment in an email indicate? • One or more items are included in the email • Displays the individual who prepared the email • Adds a new idea or emphasizes an old idea • Carbon copies have been sent to other addresses

22. Misc. - 20 What reading strategy would you use to study for a test? • Reading to proofread • Reading to speed • Reading for pleasure • Reading for information

23. Misc. - 30 Which of the following characterize good leaders? • Micromanages employees, creates agendas, conducts long meetings • Delegates infrequently, listens to new ideas, creates agendas • Listens to new ideas, creates agendas, uses good communication skills • Uses good communication skills, micromanages employees, creates agendas

24. Misc. - 40 Which of the following is a factual statement? • Alex was born in 1999 • That teacher is nice • He is really good looking • Chocolate is delicious

25. Misc. - 50 Oral communication is usually more effective than other types of communication because: • The sender can transmit highly complex messages • The sender can control the message • The receiver can give immediate feedback • The sender can communicate in different languages

26. Misc. - 60 The subject line in an email does what? • Indicates the sender of the email • Indicates what will be discussed next • Indicates what was discussed previously • Indicates the purpose of the email

27. Misc. - 70 Which sentence contains a misplaced modifier? • While studying, I fell asleep. • Surfing the waves, the weather was perfect. • Meet me in the woods behind the big pine tree. • We watched movies all weekend.

28. Misc. - 80 What does tone mean? • Volume of the message • Receiver’s message • Sender’s attitude • How the message is decoded

29. Misc. - 90 What are the three phases of the writing process? • Thinking, editing, and correcting • Brainstorming, charting, and writing • Planning, composing, and revising • Finding the main idea, defining the purpose, writing the topic

30. Misc. - 100 Which of the following are synonyms? • Tired, sleepy • Pear, pair, pare • Slowly, quickly • Blue, green

31. Punctuation - 10 Which of the following mistakes will the spell checker miss? • Teh for the • Their for there • Grene for green • Photograf for photograph

32. Punctuation - 20 Which sentence is parallel? • My favorite sports are volleyball, track, and playing basketball. • On Saturdays she likes to sleep, eat, and watch T.V. • Fez ran away and was jumping over fences. • The new employees learned about entering payroll, computer use, and filling out time sheets.

33. Punctuation - 30 • Which sentence uses pronouns correctly? • He likes to go bowling with she and I. • Kelso runs faster than him. • Madison is older than I. • Him and I were late for school.

34. Punctuation - 40 • Which sentence uses quotation marks correctly? • She said “trust me”. • My mom asked, “Did you brush your teeth today?” • He said no way • The guests at the party all yelled surprise

35. Punctuation - 50 Which sentence uses pronouns incorrectly? • Just between you and I, the dinner was not fun. • I hope that Sally and he arrive safely. • Sometimes your whining drives me crazy. • This is she.

36. Punctuation - 60 • Which sentence use pronouns correctly? • All students who complete the assignment will receive extra credit. • The movie was so sad that everyone was wiping their eyes. • Each person needs to bring their own towel to the swimming party. • Neither Kelso nor Hyde brought their girlfriend.

37. Punctuation - 70 Which of the following is a sentence fragment? • Please respond immediately. • Unless you call me. • He wants to ask the new girl out on a date. • Mind your own business.

38. Punctuation - 80 Which sentence is punctuated correctly? • June, 8 2014 • After spending two weeks in a lifeboat, the sailors were finally rescued. • While you were sleeping you missed a phone call. • Actually I really like her.

39. Punctuation - 90 Which sentence is punctuated correctly? • Please order the following: markers, pencils, and paper. • Please order the following, markers, pencils, and paper. • Please order; markers, pencils, paper. • Please: order – markers, pencils, paper.

40. Punctuation - 100 Which sentence is punctuated correctly? • I am ready for the history test; I studied for hours. • I am ready for the history test, I studied for hours. • I am ready for the history test and I studied for hours • I am ready for the history test – I studied for hours.

41. Writing Mechanics - 10 • Which is an example of redundancy? • Added bonus • Raining cats and dogs • Hotter than a firecracker • Scared to death

42. Writing Mechanics - 20 Which of the following uses active voice? • Yesterday the package was sent. • The package was sent yesterday. • He sent the package yesterday. • The package was sent to her yesterday.

43. Writing Mechanics - 30 Which of the following is not an example of redundancy? • Please respond immediately • Actual experience • Easter Sunday • Difficult dilemma • Invited guests

44. Writing Mechanics - 40 Which of the following is a sentence fragment? • Please schedule the meeting in the conference room • All employees need to submit annual leave reports by the end of the month • Prior to scheduling the meeting • Please have the report to me by the end of the day

45. Writing Mechanics - 50 Which sentence illustrates the correct use of numbers? • Over five hundred patients are experiencing side effects. • Only 5 people attended the party. • My grandmother is ninety years old. • Please pay within 30 days of receipt.

46. Writing Mechanics - 60 Which sentence is an example of a simple sentence? • Before the end of the term I need to finish my English report and retake a math test. • Because so many employees were unable to attend the last training session, the company has scheduled additional sessions. • I watched the weather reports all weekend. • George was habitually late, and so his supervisor wrote him up.

47. Writing Mechanics - 70 Which sentence uses abbreviations correctly? • Ms Watkins has taught algebra for seven years. • He received a BS in Engineering from MIT. • John Doe, P.H.D., was the keynote speaker at the conference. • John Doe, Ph.D., was the keynote speaker at the conference.

48. Writing Mechanics - 80 Which of the following is the most concise sentence? • Due to the fact that the item is backordered, we will ship it March 1. • We are happy to announce that your order will be shipped March 1. • As we value your business, we will ship your order March 1. • Your order will be shipped March 1.

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