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Listening to De-escalate Conflict

Advisory – 7 th Grade. Listening to De-escalate Conflict. Objectives. Identify elements of Active Listening Paraphrase in a communication exercise. Vocabulary. Active Listening: A listening technique that involves paraphrasing or reflecting the speaker’s content and feelings .

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Listening to De-escalate Conflict

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  1. Advisory – 7th Grade Listening to De-escalate Conflict

  2. Objectives • Identify elements of Active Listening • Paraphrase in a communication exercise

  3. Vocabulary Active Listening: A listening technique that involves paraphrasing or reflecting the speaker’s content and feelings.

  4. Active Listening Can help you de-escalate a conflict.

  5. The Conflict Escalator The higher you go on the escalator, the harder it is to come down. Every step up the conflict escalator has feelings that go with it. As the conflict escalates, so do the feelings. Behavior that makes the conflict worse will take it another step up the escalator. Every behavior in a conflict is either a step up or a step down the conflict escalator.

  6. “I don’t deserve this grade!” • Watch the following skit of a student who feels they have been unfairly graded on a test. (this will be the role play video of HN and MD)

  7. Discussion • How could you tell the teacher was listening? • When you’ve been in situations where you felt someone was really listening to you, how did you feel? • How might the teacher have acted if they were not listening? • What was the effect of the teacher listening on the conflict? • Have you ever had a conflict situation where listening helped de-escalate it?

  8. Active Listening Guidelines: PEAR P E A R “So you want to go to the party and your parents won’t let you.” Paraphrase the facts: “You thought we were going to meet at your house before going to the dance.”

  9. Active Listening Guidelines: PEAR P E A R “I’m willing to listen to your side.” Encourage the other person to talk: “Do you want to talk this out?”

  10. Active Listening Guidelines: PEAR P E A R Look at the speaker. Pay Attention. Encourage them by nodding or other positive signs.

  11. Active Listening Guidelines: PEAR P E A R “You sound upset about not being able to go to the party.” Reflect feelings. “How do you feel when she says those kinds of things?”

  12. Practice Paraphrasing • Get in groups of 3. • Each group receives a pile of Paraphrase Practice Cards. • Student 1 draws a card and reads it to student 2. • Student 2 paraphrases what they heard, reflecting both the facts and the feelings. • When student 1 feels the paraphrase is complete, they say, “Okay.” • Student 2 then reads to student 3, then student 3 to student 1.

  13. Wrap Up • Listening can help de-escalate a conflict. • PEAR is the acronym for Active Listening. • PEAR stands for Paraphrase, Encourage, pay Attention, and Reflect.

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