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Malcolm Baldrige National Quality Award

Learn about the expansion of the Baldrige National Quality Program to include nonprofit organizations, eligibility criteria, changes to the Criteria booklet, characteristics addressed, and highlights of past award recipients.

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Malcolm Baldrige National Quality Award

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  1. Baldrige National Quality Program Malcolm BaldrigeNational Quality Award Nonprofit Category

  2. Addition of Nonprofit Category • 2004: Legislation authorized Baldrige Program to expand to include nonprofit organizations • 2006: Appropriation provided funding for nonprofit category • Since 2007: Three nonprofit organizations have received the Baldrige Award

  3. Eligible Organizations • U.S.-based nonprofit, public, private, or government organizations are eligible. The following are examples: • local, state, and federal organizations; • trade associations; • charitable organizations; • social service agencies; • credit unions; and • professional societies

  4. Baldrige and the Nonprofit Sector • Any organization can use the Criteria to improve and innovate • Nonprofit health care and education organizations have applied since 1999

  5. Preparation for the Nonprofit Category • Conducted a nonprofit pilot program • Applicants participated in full award process, including site visits—if selected • Adjusted the eligibility rules that are not specific to nonprofits • Broad definition, fees, other rules

  6. Changes to the Criteria to include Nonprofit Organizations • Language adjusted throughout the Criteria booklet • Some Item notes modified or added • Revisions made to several Glossary terms

  7. Nonprofit Characteristics Addressed Throughout the Criteria Competition Collaboration Workforce Includes Volunteers Customers Stakeholders Profits Budgets Products Programs

  8. Nonprofit Applicant Data

  9. Award Recipients―Nonprofit • Cooperative Studies Program Clinical Research Pharmacy Coordinating Center, Albuquerque, New Mexico (2009) • City of Coral Springs, Coral Springs, Florida (2007) • U.S. Army Armament Research, Development and Engineering Center (ARDEC), Picatinny Arsenal, New Jersey (2007)

  10. Cooperative Studies Program Clinical Research Pharmacy Coordinating Center―Background • Federal government organization that supports clinical trials targeting veterans’ health • Packages, stores, labels, distributes, and tracks clinical trial materials (drugs and devices) • Workforce composed of 111 employees • Revenues of $21 million

  11. Cooperative Studies Program Clinical Research Pharmacy Coordinating Center―Highlights • Benefits more than 90,000 patients per year at approximately 1,600 sites using nearly 300 drugs • Budget from new studies grew 143 percent • Overall satisfaction went from 83 percent “good/excellent” to 100 percent • Federal Executive Board Employer of Choice for 2008 and 2009 and “New Mexico Best Place to Work for 2009” list

  12. City of Coral Springs― Background • City government follows a corporate management model • 4th-largest city in Broward County and 13th largest in Florida • Workforce composed of approximately 1,100 employees and 700-plus volunteers • Multiple facilities including fire and police stations, parks, sports complex, and conference center

  13. City of Coral Springs―Highlights • Strong financial performance―AAA bond rating from major rating agencies • Customer focus commitment―“Slice of the Springs” meetings • Public safety improvements―10th lowest crime rate overall in the United States • High employee satisfaction―90 percent or higher for ten consecutive years

  14. ARDEC―Background • R&D center for armaments used by the U.S. Army, Special Operations Command, and other organizations • Over ten years, ARDEC has developed and released more than 20 products that have provided U.S. troops with “world’s-best” capabilities • Workforce of 2,971 in five locations: NJ, MD (two sites), IL, and NY

  15. ARDEC―Highlights • Revenue growth―$600M in FY2001 to $1.2B in FY2007 • Benchmark in technology transfer―approx. 75% of technology projects transition into development • Army Research and Development Lab of the Year • Workforce engagement exceeds productivity and quality benchmarks―job satisfaction 92% in FY2007 • SWORDS robot―a “most amazing invention”

  16. Resources for More Information • Most Baldrige National Quality Program (BNQP) documents are available in printed form and on the BNQP Web site. • To obtain these documents, call (301) 975-2036, send an e-mail to baldrige@nist.gov, or visit www.nist.gov/baldrige.

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