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Managing for Results

Learn how to navigate tight budgets, enhance service quality, control costs, and deliver improved efficiency in maintenance management. The session will provide practical solutions for managing resources, setting priorities, and proving the value of your work through proactive planning and budgeting approaches.

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Managing for Results

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  1. Managing for Results Justifying Maintenance Budgets and Getting Projects Funded Presented by: Brian McKiernan, President CitiTech Systems, Inc.

  2. The Challenge • Budgets are tight. • Programs, projects, service cut • Rhode Island closes 14 days • Costs are increasing. • People, equipment, material, contractor • Increased demand for services • Quality of Service suffers. • Work demand exceeds funding

  3. A Proven Solution • Focus on Service! • Quality service sets priorities. • Control costs • Manage resource costs • Integrate systems • Improve efficiency & effectiveness • Be pro-active. Spot trends, problems • Prove It! • Work Plans & Budgets • Customer surveys

  4. A Roadmap to Success • Make a plan and set LOS standards • Identify what work you do by activity • Activity-based performance guidelines • Annual work quantities / ADP • Resource requirements & costs • Develop performance-based work plan and budget • Evaluate current LOS • Update the plan and submit budget

  5. Maintenance Management Model 2 3 4 1 Organizing Controlling Planning Directing Resource Availability Work Requests Performance/Cost Analysis Management Review Community Standards Available Resources Activity Guidelines Annual Work Program and Budget Work Scheduling and Assignments Work Reporting/ Inspections Workload Distribution Work Activities Update Plan Objectives Work Backlog Update Infrastructure Assets Work Calendar Inventory Condition Assessment Level of Effort Level of Service

  6. Evaluating LOS is the key! • Determine desired Level of Service • Customer comments • Management priorities

  7. Fixing a PotholeIdentify the distress and related assets

  8. Fixing a PotholeIdentify measurement units and target grade. • Common-sense condition evaluation standards • Set a target grade for each evaluated distress

  9. Evaluating LOS is the key! • Determine desired Level of Service • Customer comments • Management priorities • Determine current Level of Service • Inspections & customer comments • Evaluate desired/current LOS

  10. Fixing a PotholeEvaluate desired/current LOS condition.

  11. Evaluating LOS is the key! • Determine desired Level of Service • Customer comments • Management priorities • Determine current Level of Service • Inspections & customer comments • Evaluate desired/current LOS • Evaluate desired vs. current LOS to adjust work effort

  12. Fixing a PotholeEvaluate LOS and adjust work effort.

  13. Evaluating LOS is the key! • Determine desired Level of Service • Customer comments • Management priorities • Determine current Level of Service • Inspections & customer comments • Evaluate desired/current LOS • Evaluate desired vs. current LOS to adjust work effort • Update work plan and prepare budget

  14. Fixing a PotholeUpdate work plan and adjust budget.

  15. Bottom-line Benefits • C.A.R.E. – “Customers are really everything!” • Adopt best business practices • Improve efficiency & effectiveness • Develop performance-based budgets using Level of Service justification • Pro-active planning & budgeting • Better evaluation of operations

  16. For more information … CitiTech Systems, Inc. P.O. Box 7626 Rapid City, SD 57709 Phone: 605-348-5069 Web: http://www.cititech.com Email: corporate@cititech.com

  17. Questions & Comments

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